• Customer Support: Providing Tier One tech support. Handling support calls, emails and feature requests from customers. Getting to know our customers on a first-name basis and being their advocate. • Professional Services: Helping new and existing customers with software projects including Custom Report building and Custom App configuration. • Technical Documentation: Help create, contribute to, and maintain technical documentation. • Product Improvement: Work with the Client Services and Development teams to improve Internal and Customer Facing tools to interact with our product.

• Create a positive Customer Experience by providing timely communication based on Customer needs. • Responsible for accurate and prompt processing of customer orders and full order life cycle management. • Build and Develop Customer Relationships through open, knowledgeable, and interactive communication. • Compliance, Regulations, and Policy Alignment across daily functions ensuring service meets expectations.

• This is primarily a voice-based role, with additional responsibilities that include handling emails as needed • Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time • Navigate tools like Zendesk and the Clipboard Health portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation • Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary • Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations. • Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively • Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction

• This is primarily a voice-based role, with additional responsibilities that include handling emails as needed • Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time • Navigate tools like Zendesk and the Clipboard Health portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation • Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary • Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations. • Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively • Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction