According to the team at Clipboard Health, facilities like hospitals and senior care centers nationwide are facing a shortage of nurses despite the countless am
Client Support Specialist – Workplaces, B2B
Location
Philippines
Posted
140 days ago
Salary
$12K - $18K / year
Seniority
Senior
Job Description
Client Support Specialist – Workplaces, B2B
Clipboard Health
• This is primarily a voice-based role, with additional responsibilities that include handling emails as needed • Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time • Navigate tools like Zendesk and the Clipboard Health portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation • Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary • Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations. • Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively • Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction
Job Requirements
- Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems.
- Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role.
- Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers.
- High Accountability – We value people who hold themselves to high standards and consistently deliver results.
- No specific degree required.
Benefits
- 100% Remote – Always. Work from anywhere in the world.
- Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.
- A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.
- Opportunity to make a significant impact with our workplace customers
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• Manage the client support email/ticketing inbox, ensuring timely and accurate resolution of account maintenance and research requests while identifying trends to refine workflows and enhance service delivery • Proactively identify opportunities to improve processes, streamline workflows, and implement efficiencies that enhance both client experience and internal operations • Communicate client needs to appropriate departments and provide responses back to the clients promptly • Assist with distributing approved program-wide communications • Create and maintain department procedures and documentation, focusing on accuracy and usability • Manage and complete various account maintenance and research requests with a focus on reducing rework and improving turnaround times • Understand the complexity of our program, credit card processes and procedures and apply this knowledge to suggest enhancements that simplify client and internal workflows • Partner with the Client Relations Managers to support client requests and training, incorporating feedback into process and training improvements • Leverage internal resources to build and maintain a strong relationships with clients and colleagues • Support the onboarding process for new clients, contributing to streamlined implementation • Participate in the planning and execution of special projects, bringing forward ideas that enhance efficiency, automation, and overall program effectiveness
• Assist clients with travel inquiries and booking support • Communicate professionally via phone, email, and online platforms • Maintain accurate client records and follow procedures • Complete training modules and stay up to date on travel guidelines • Work independently while collaborating with a remote team
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• Engage with French-speaking customers via phone, email, and chat. • Resolve customer inquiries professionally and with empathy. • Provide accurate information, guidance, and troubleshooting assistance. • Collaborate with cross-functional teams to enhance the customer experience. • Maintain high-quality standards and meet performance goals.
• supporting clients in implementing new technologies • assessing and redesigning business processes • vendor selection • production of high-quality project deliverables
