Wolt is a tech company making it easy to discover and get the best restaurants and shops delivered home & to the office
Support Associate
Location
Croatia
Posted
4 days ago
Salary
€1.3K - €1.4K / month
Seniority
Mid Level
Job Description
Support Associate
Wolt
• Handling customer inquiries via chat — you’ll be the link between our courier partners, merchant partners, and end users of the Wolt app • Providing quick and effective feedback, resolving escalations, and managing technical issues • Reviewing and responding to user feedback • Overseeing and managing operations in the cities where Wolt operates • Maintaining a great customer experience and monitoring performance daily • Working on quality assurance (QA) and platform management
Job Requirements
- Excellent communication skills and plenty of patience
- Persistence and kindness help you find the best solution for everyone involved
- Great attention to detail and strong focus
- You’re not intimidated by complex tasks that require quick thinking and good organization
- You handle stressful situations and multitasking with ease
- Making fast decisions in challenging moments is one of your strengths
- You understand the importance of great customer experience
- You’re fluent in both Croatian and English
- You have at least a high school diploma
- You’re comfortable with new apps and systems and adapt quickly
- Any previous work experience is welcome, especially in a similar role — but it’s not a requirement! We’ll teach you everything you need to know.
Benefits
- Starting gross salary: €1290 + 50% extra pay for weekends, holidays, and night shifts (after 10 PM)
- After 6 months: €1350 gross + 50% extras for weekends, holidays, and night shifts (after 10 PM)
- Meal allowance
- 5-day work week
- At least 25 days of paid vacation, with a possibility for additional paid days off
- 100% paid sick leave for the first 7 days
- Access to the PassSport program
- 15% discount on your Wolt orders
- A clear career development path — your growth as a Support Associate is our priority! With our support, you’ll have opportunities to grow and build your career within the company
- Employee Assistance Program for you and your immediate family
- Structured mentoring from our Team Leads
- Training sessions, workshops, and learning opportunities to enhance your skills
- 3-week structured onboarding program
- A friendly, tolerant, and inclusive work environment
- All necessary equipment for your work (laptop, monitor, headset)
- Additional health insurance (24/7 medical center access, annual health checkups, specialist exams, and diagnostics)
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