Role Description L'agent a pour mission le suivi médical individuel des agents, l'aide au maintien dans l'emploi et prévenir la désinsertion professionnelle, contribuer à l'amélioration des conditions de travail, conseiller l'employeur et l'agent, participer et mettre en oeuvre une politique de promotion et d'éducation à la santé et à la prévention et effectuer des actions sur le milieu professionnel. Consultez le détail complet de l'offre sur la page ici ou en cliquant sur le bouton "Postuler sur le site employeur". Qualifications - Travail en équipe pluridisciplinaire - Déplacements réguliers sur le territoire - Disponibilité, déontologie, secret médical - Responsabilité Requirements - Evaluer une situation clinique - Etablir un diagnostic dans le domaine infirmier - Initier et mettre en oeuvre des soins éducatifs et préventifs (santé publique) - Analyser la qualité des soins et améliorer sa pratique professionnelle (conseils) - Organiser et coordonner les interventions soignantes (prévention) Benefits - Contacts directs avec les agents, les responsables hiérarchiques, les élus - Coopération avec les autres infirmiers, échanges réguliers d'informations et avec l'équipe pluridisciplinaire - Coopération avec les différents services du CDG11

Title: Occupational Therapist- Per Diem- Inpatient BWH Location: Boston-MA time type Part time Onsite job requisition id RQ4071519 Job Description: Site: The Brigham and Women''s Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Per Diem Inpatient Staff Occupational Therapist/ BWH Boston Please note: entry level OT pay rate is 43.31, pay offers are commensurate with experience! GENERAL SUMMARY/ OVERVIEW STATEMENT: Highlights: - The Staff Occupational Therapist position is an excellent opportunity for a Massachusetts licensed Therapist seeking clinical and professional growth at a dynamic nationally ranked academic medical center. - We are specifically looking for a therapist with 1-2 years of acute rehab or acute care experience with weekday availability. All clinical staff are eligible for merit based promotions through our career ladder program (i.e. staff OT, senior OT, clinical specialist OT) after meeting established criteria as outlined in departmental policy. - Occupational Therapists treat patients with a variety of diagnoses across a range of acuity and across seven services: Orthopedics/Trauma, Cardiovascular, Thoracic/Pulmonary, Oncology, Neurology, General Medicine, and the Emergency Department. Additionally, we are looking for clinicians who will be able to treat patients with a variety of different backgrounds and identities. - Shifts needed are usually weekdays. - Primary Assigned Clinical Area: Inpatient Acute Care at BWH and Dana Farber Inpatient Hospital within BWH. Opportunities to mentor others, chart your own growth and development, and recognition. A Staff Occupational Therapist is an individual with an unrestricted license to practice occupational therapy in the Commonwealth of Massachusetts. Their primary responsibility is to provide patient care on the rotation/service to which they are assigned in accordance with State licensing regulations, Departmental Standards and policies, and accepted Professional Standards of Care. PRINCIPAL DUTIES AND RESPONSIBILITIES: - Provides occupational therapy care in accordance with State Licensure Statute and Regulations, Professional Standards of Practice and Code of Ethics, applicable federal, state and regulatory agencies' standards and regulations, hospital and departmental policies and procedures. Specifically: - Performs occupational therapy examinations and evaluations on appropriately referred patients. - Identifies, using measurable parameters, physical impairments and associated dysfunction(s). - Establishes treatment goals with timelines, in collaboration with patient and/or caregiver. - Develops treatment plans directed towards resolving or improving impairment(s) and associated dysfunction. - Performs occupational therapy interventions that are skilled and effective. - Re-evaluates and modifies treatment plans as appropriate. - Discharges patients as appropriate. - Demonstrates competency in all clinical knowledge and skills specific to the patient case type(s) in assigned areas of care. - Collaborates with other health care providers to provide coordinated, interdisciplinary care. - Consults with other members of the health care team to insure coordination and effectiveness of therapies provided. - Demonstrates effective written and oral communication skills. Maintains documentation according to departmental policy and format that is accurate, complete and timely. - Assists in implementation of triaging, prioritizing, monitoring admissions, referrals, and discharges to and from the service as assigned. Manages patient caseload as assigned. - Demonstrates ongoing professional growth and development with evidence of effective self-assessment skills, initiative, acceptance of the responsibility for professional behavior, and ongoing acquisition of knowledge and skill. - Participates in departmental meetings, which help to formulate policies, procedures and program development. - Supervises aides and other support personnel as appropriate. - Supervises level 1 students and other individuals seeking educational experiences related to occupational therapy. - Performs other duties as assigned. - Demonstrates effective Work Habits. Sound work habits include: - Patient care and other work responsibilities are done in a timely, complete and accurate manner. - Is punctual, and uses benefit time appropriately and according to policy. - Practices in a safe and efficient manner. Follows departmental and hospital policies regarding equipment use. - Maintains work space, equipment and work environs in a neat and orderly manner. - Adheres to all hospital and departmental policies and procedures. - Practices and completes work responsibilities in a productive and cost effective manner. Helps people of all ages to participate in the activities and occupations that are important to them. Routinely works with individuals who have physical, cognitive, developmental, or emotional challenges that affect their ability to perform everyday tasks. Does this position require Patient Care? Yes Essential Functions: - Conduct assessments of patients'' physical, mental, and developmental abilities. - Develop individualized treatment plans based on assessments. - Implement and monitor treatment plans, adjusting as needed. - Provide education to patients and their families about therapeutic activities and exercises they can do at home. - Collaborate with other healthcare professionals, such as physicians, nurses, and physical therapists, to provide comprehensive care. - Maintain accurate and up-to-date patient records and progress notes. - Attend staff meetings, continuing education programs, and professional development activities to stay current with new techniques and best practices Qualifications QUALIFICATIONS: - - Must be a graduate of an accredited occupational therapy program. Master's in Occupational Therapy preferred. Can this role accept experience in lieu of a degree? No - - Must possess a current unrestricted license to practice occupational therapy from the Commonwealth of Massachusetts. - - One to two years of acute care or acute inpatient rehab experience strongly preferred. SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: - Must possess communication and interpersonal skills sufficient to manage a diverse patient population of varying diagnosis and case types. - Must possess analytical abilities and sound knowledge in Occupational Therapy to effectively manage a varied caseload demonstrating sound clinical decision making and judgment (up to 90% of work time). - Work requires up to three months orientation to acquire necessary familiarity with department and hospital policies and procedures, specific standards of care, competencies, and procedures unique to the assigned patient area. - Must possess effective communication skills (written and verbal) to interact with patients (up to 70% of work time), rehabilitation and medical team (up to 20% of work time), and patients' families (up to 10% of work time). - Must be able to adjust level of language to be appropriate for individuals and/or audience. - Work requires prolonged walking and standing (up to 90% of work time); lifting, transferring, and positioning of patients and equipment (10% - 50% of work time), and the transportation of patients (up to 10% of work time). - Work with critically ill patients (up to 10% of work time) produces a high level of stress and mental fatigue. - Must be able to work with newborns (if assigned) to the oldest old (up to 20% of the work time). The majority of patient care (70% of work time) is with individuals who are 18-65 yrs old. - Must demonstrate appropriate knowledge of the principles of growth and development, from neonates to the oldest old. In addition, the therapist must demonstrate competency in examination/evaluation and treatment interventions relative to age specific needs for the patient population for which they provide therapy, and as described in the department's practice standards. WORKING CONDITIONS: - Works in hospital environments where there is some exposure to blood/body fluids/hazardous materials, communicable diseases (10% - 25% of work time) and unpleasant odors (up to 25% of work time). - Work requiring physical effort for lifting, transferring, and positioning of patients and/or equipment (up to 50% of work time) may result in musculoskeletal strain or injury with improper body mechanics. - Work requires use of sharp and/or electrical equipment (up to 20%), which could result in, cuts or burns with improper safety. SUPERVISORY RESPONSIBILITIES: Assists with supervision and education of staff therapists, assistants, and aides. FISCAL RESPONSIBILITIES: - Patient charges are entered in an accurate and timely manner as appropriately supported by the medical documentation. - Hospital and department equipment is managed in an appropriate and cost efficient manner. HOSPITAL WIDE RESPONSIBILITIES: Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of noncompliance to the attention of the supervisor or other appropriate hospital staff. Additional Job Details (if applicable) Physical RequirementsStanding Frequently (34-66%) Walking Frequently (34-66%) Sitting Occasionally (3-33%) Lifting Frequently (34-66%) 35lbs+ (w/assisted device) Carrying Frequently (34-66%) 20lbs - 35lbs Pushing Occasionally (3-33%) Pulling Occasionally (3-33%) Climbing Rarely (Less than 2%) Balancing Frequently (34-66%) Stooping Occasionally (3-33%) Kneeling Occasionally (3-33%) Crouching Occasionally (3-33%) Crawling Rarely (Less than 2%) Reaching Frequently (34-66%) Gross Manipulation (Handling) Frequently (34-66%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote Type Onsite Work Location 75 Francis Street Scheduled Weekly Hours 0 Employee Type Per Diem Work Shift Day (United States of America) Pay Range $38.30 - $56.59/Hourly Grade 6 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 2200 The Brigham and Women''s Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Role Description We are seeking a dedicated and empathetic Patient Success Specialist to join our dynamic team. In this role, you will play a vital part in supporting patients throughout their journey, ensuring they have a seamless and positive experience. Your responsibilities will include: - Serving as the primary point of contact for patients, providing guidance and support for non-billing-related inquiries. - Assisting patients with test status updates, patient portal login issues, questions about testing services, and coordinating redraws for blood samples. - Managing inbound calls and live chats to deliver timely and effective assistance. - Collaborating with cross-functional teams to resolve patient inquiries and concerns effectively. - Maintaining accurate and detailed records of patient interactions using Salesforce CRM. - Identifying and escalating potential issues to ensure timely resolution. - Contributing to process improvement initiatives to enhance the patient experience. Qualifications - Strong interpersonal and communication skills. - Ability to manage multiple tasks while maintaining attention to detail. - Proficiency with Salesforce CRM and standard office applications. - Empathy and a patient-centered approach to service. - Previous experience in customer service, healthcare, or related fields is a plus. - Spanish fluency is a plus. Requirements - Remote USA - Pay range: $23 — $23 USD Benefits - Comprehensive medical, dental, vision, life, and disability plans for eligible employees and their dependents. - Free testing for Natera employees and their immediate families. - Fertility care benefits. - Pregnancy and baby bonding leave. - 401k benefits. - Commuter benefits. - Generous employee referral program.

Role Description As a Technical Care Center Supervisor, you will lead the day-to-day operations of Technical Care Center associates while helping ensure a positive customer experience. This role is responsible for: - Coaching and developing team members - Monitoring performance and service quality - Managing escalations - Reviewing operational trends - Supporting process improvements that strengthen team effectiveness and customer satisfaction What You Will Do: - Oversee daily operations for Technical Care Center associates to help ensure customer inquiries are resolved accurately, efficiently, and professionally. - Monitor individual, team, and call center performance trends to support achievement of service levels, quality expectations, and operational goals. - Review call quality, customer feedback, and performance metrics to identify coaching opportunities and drive consistent service delivery. - Manage customer escalations in a professional manner while working toward timely, complete, and customer-focused resolution. - Track key performance indicators, queue activity, staffing coverage, and workload trends to help balance resources and maintain service expectations. - Use call center reports and operational data to assess performance trends, identify root causes, and recommend process improvements. - Prepare and present updates on team performance, queue management, service quality, and operational metrics to leadership. - Conduct regular one-on-one discussions, performance evaluations, and development conversations to support associate growth and accountability. - Coach, motivate, and develop associates by providing timely feedback, training support, and clear performance expectations. - Collaborate with internal teams and leadership to streamline processes, share service trends, and improve the customer and associate experience. - Stay current on industry best practices, emerging technologies, and internal tools to support continuous improvement. - Perform other duties and responsibilities as assigned. Qualifications - Associate’s degree or equivalent from a two-year college or technical school preferred; related leadership, technical support, call center, or customer care experience may be considered in lieu of education. - Previous experience supervising, coaching, mentoring, or leading associates in a call center, technical support, customer care, or similar environment preferred. - Experience with queue management, including monitoring call, chat, email, trouble ticket, or workload queues and adjusting resources based on business needs. - Strong coaching and development skills with the ability to provide clear feedback, set expectations, and support associate growth. - Ability to analyze performance metrics, identify trends, and recommend actions that improve quality, efficiency, and customer outcomes. - Demonstrated ability to handle escalations, resolve conflict, and remain composed while supporting customers and associates in high-pressure situations. - Strong written and verbal communication skills with the ability to document performance conversations, prepare reports, and present updates to leadership. - Detail-oriented with strong organizational, prioritization, and follow-through skills. - Proficiency with Microsoft Office, including Outlook, Word, and Excel. - Adaptability, accountability, resilience, cultural competence, and a growth mindset with a commitment to creating an inclusive and supportive work environment. Benefits - Medical, dental, and vision plans that start when you start. - Life insurance for associates, spouses, and children. - Paid time off, including vacation, holiday, and personal/sick days. - 401(k) with 100% company match starting day 1 of employment, up to 5% of eligible compensation. - Group Legal plan with Identity Theft Protection. - Tuition reimbursement up to $5,250 in the first year. - Annual community support to various organizations across the U.S. - Associate recognition and awards programs. - Advancement opportunities. - Collaborative work environment.