• Manage the flow of incoming documents for primary user verification; • Process KYC documentation manually, primarily for clients; • Process and review verification results received from third-party identity verification providers, making approval or escalation decisions where required; • Define the required set of documents for user verification; • Detect fraudulent activity in identity, payment, and residence documents, as well as identify inconsistencies in automated verification results; • Adhere to the expected quality control standards for daily tasks, meet target SLAs, and manage workload efficiently; • Identify primary fraudulent activities and contribute to the development of effective fraud prevention controls; • Ensure the completeness and accuracy of data provided by clients; • Advise clients on missing KYC documents and verification requirements; • Make decisions on the approval of clients' KYC documentation and third-party verification outcomes; • Utilize various CRM systems and identity verification platforms effectively.

• Safeguard Circle’s integrity by leading financial crime investigations and intelligence efforts across the UAE and broader MEA region. • Identify, analyze, and report suspicious activity while ensuring compliance with AML and sanctions regulations. • Collaborate closely with global FIU and compliance teams, product stakeholders, and regional regulators. • Enhance detection capabilities, respond to evolving typologies, and ensure that Circle meets the highest standards of integrity and compliance excellence in the region. • Design and implement MEA-specific compliance frameworks, including developing alignments with both local regulatory requirements (CBUAE, VARA) and global standards. • Lead comprehensive financial crime risk assessments to identify regional vulnerabilities, ensuring Circle’s risk appetite and controls are optimized for MEA’s evolving landscape. • Act cross-functionally within Financial Crime Compliance, providing expert support across broader compliance domains including Sanctions, KYC, and Transaction Monitoring. • Oversee and perform complex investigations into potential financial crimes and suspicious activities, leveraging deep local major markets knowledge to interpret regional transaction patterns and behaviors. • Review and analyze sophisticated transaction data using blockchain analytics tooling, identifying illicit activity typologies unique to the Middle East and virtual asset markets. • Serve as a primary point of contact for regional regulators, law enforcement, and industry bodies. • Strengthen the Second Line of Defense (2LoD) by developing oversight processes, escalation protocols, and high-impact training programs for regional analysts. • Collaborate with global product and engineering teams to enhance automated monitoring tools and rulesets based on regional risk profiles.

Role Description Financial Crime Operations is at the forefront of Revolut's efforts to keep customers and their money safe. Team members work directly with customers to resolve issues and flag potential concerns. Using cutting-edge technology and sharp attention to detail, they help prevent financial crime and keep trust at the core of Revolut. We're looking for a data-driven Head of Financial Crime Service Operations to lead world-class FinCrime investigations within Revolut's Western Europe Bank, based in Paris. You'll manage a high-performing team of 100+ FinCrime agents across AML, sanctions, and fraud processes, while ensuring risks are proactively identified and remediated. Up to shape what's next in finance? Let's get in touch. Responsibilities - Delivering world-class financial crime investigations for Western Europe, leading a large operation of 100+ agents - Driving operational excellence by relentlessly optimising our AML processes and setting new benchmarks for quality and efficiency across our operations in France - Managing capacity, taking into account business growth, process changes, and improvements - Leading vendor relationships for outsourced services - Acting as the point of contact, managing communication and reporting to first and second-line teams - Liaising with regulators in France on inspections and remediation - Ensuring resilience of our AML operations Qualifications - Fluency in English and French (C2 level) - In-depth knowledge of managing critical and outsourced activities in banking - 8+ years of experience in financial services operations - A proven track record of managing approximately 100-person teams - Experience managing FinCrime teams Nice to Have - Knowledge of AML in France - A track record of people operations - The ability to set up, monitor, and act on data-driven dashboards Important Notice for Candidates - Only apply through official Revolut channels. - We don't use any third-party services or platforms for our recruitment. - Always double-check the emails you receive. - Make sure all communications are being done through official Revolut emails, with an @revolut.com domain. - We won't ask for payment or personal financial information during the hiring process. - If anyone does ask you for this, it's a scam. Report it immediately.

• Perform full case investigations of customer activity escalated from alert assessments • Ensure timely identification and filing of suspicious activity • Analyze customer activity to make independent judgements of whether the activity is suspicious and requires reporting to the federal government • Draft reports and document analysis in a logical manner that sufficiently supports decisions • Working with front line staff to obtain any information that would be helpful during the alert assessment and analysis • Apply critical thinking skills to recognize patterns, trends and inconsistencies within transactional and customer data to detect, prevent, mitigate and report potentially suspicious activity • Understand complex issues and customer risks associated with money laundering, terrorist financing, financial crimes or other legal and reputational risks • Draft suspicious activity reports to be transmitted to the federal government • Stay current with money laundering and terrorist financing behaviors, trends, patterns and typologies • Stay current with rules, laws and regulations • Maintain attention to detail