Role Description Financial Crime Operations is at the forefront of Revolut's efforts to keep customers and their money safe. Team members work directly with customers to resolve issues and flag potential concerns. Using cutting-edge technology and sharp attention to detail, they help prevent financial crime and keep trust at the core of Revolut. We're looking for a data-driven Head of Financial Crime Service Operations to lead world-class FinCrime investigations within Revolut's Western Europe Bank, based in Paris. You'll manage a high-performing team of 100+ FinCrime agents across AML, sanctions, and fraud processes, while ensuring risks are proactively identified and remediated. Up to shape what's next in finance? Let's get in touch. Responsibilities - Delivering world-class financial crime investigations for Western Europe, leading a large operation of 100+ agents - Driving operational excellence by relentlessly optimising our AML processes and setting new benchmarks for quality and efficiency across our operations in France - Managing capacity, taking into account business growth, process changes, and improvements - Leading vendor relationships for outsourced services - Acting as the point of contact, managing communication and reporting to first and second-line teams - Liaising with regulators in France on inspections and remediation - Ensuring resilience of our AML operations Qualifications - Fluency in English and French (C2 level) - In-depth knowledge of managing critical and outsourced activities in banking - 8+ years of experience in financial services operations - A proven track record of managing approximately 100-person teams - Experience managing FinCrime teams Nice to Have - Knowledge of AML in France - A track record of people operations - The ability to set up, monitor, and act on data-driven dashboards Important Notice for Candidates - Only apply through official Revolut channels. - We don't use any third-party services or platforms for our recruitment. - Always double-check the emails you receive. - Make sure all communications are being done through official Revolut emails, with an @revolut.com domain. - We won't ask for payment or personal financial information during the hiring process. - If anyone does ask you for this, it's a scam. Report it immediately.

• Perform full case investigations of customer activity escalated from alert assessments • Ensure timely identification and filing of suspicious activity • Analyze customer activity to make independent judgements of whether the activity is suspicious and requires reporting to the federal government • Draft reports and document analysis in a logical manner that sufficiently supports decisions • Working with front line staff to obtain any information that would be helpful during the alert assessment and analysis • Apply critical thinking skills to recognize patterns, trends and inconsistencies within transactional and customer data to detect, prevent, mitigate and report potentially suspicious activity • Understand complex issues and customer risks associated with money laundering, terrorist financing, financial crimes or other legal and reputational risks • Draft suspicious activity reports to be transmitted to the federal government • Stay current with money laundering and terrorist financing behaviors, trends, patterns and typologies • Stay current with rules, laws and regulations • Maintain attention to detail

Role Description This is a U.S.-based remote role aligned to East Coast working hours. Some travel may be required. You will lead oversight of Risk Evaluation and Mitigation Strategy (REMS) audit activities across the United States. You will design and manage REMS compliance audit programs, partner with cross-functional teams, and ensure compliance with regulatory requirements. We value clear thinking, collaboration, and a focus on continuous improvement. This role offers growth through high-impact work that helps protect patients and supports GSK’s mission of uniting science, technology, and talent to get ahead of disease together. This role will provide you the opportunity to lead key activities to progress your career. These responsibilities include some of the following: - Develop and manage a risk-based REMS audit compliance program for products and third-party partners. - Plan and oversee execution of compliance audits by a third party to assess compliance with REMS requirements, regulations, and internal standards. - Central point to trend audit findings and work with stakeholders to define and track corrective and preventative actions (CAPA). - Serve as the subject matter expert during regulatory inspections and support inspection readiness activities. - Create metrics and trend reports to identify systemic risks and recommend process improvements. - Coach and mentor colleagues on audit methodology, REMS compliance, and quality expectations. You will work closely with regulatory affairs, medical affairs, safety, commercial, legal, and external partners. You will translate regulatory expectations into practical audit plans. You will influence change by presenting clear, evidence-based recommendations. You will help shape practices that protect patients and support timely access to medicines. Qualifications - Must reside within territory for consideration with access to a major airport. - Bachelor’s degree in life sciences, healthcare, quality, or related field. - Minimum of 5 years’ experience in quality assurance, regulatory compliance, or audit within the pharmaceutical or healthcare industry. - Direct experience with REMS programs, including experience planning and overseeing REMS audits and managing CAPA follow-up. - Experience with U.S. regulatory requirements for risk management and pharmacovigilance. Requirements - Advanced degree in life sciences, pharmacy, public health, or related field. - Strong written and verbal communication skills with experience presenting audit findings to stakeholders. - Knowledge of pharmacovigilance systems and safety reporting requirements. - Experience working with cross-functional global teams and third-party vendors and regulatory bodies. - Experience with vendor oversight. - Proficiency with data analytics, or quality metrics. - Experience operating in environments requiring rapid operational escalation and high-volume audit activities. Benefits - The US annual base salary for new hires in this position ranges from $126,750 to $211,250. - This position offers an annual bonus and eligibility to participate in our share-based long-term incentive program. - Available benefits include health care and other insurance benefits (for employee and family). - Retirement benefits, paid holidays, vacation, and paid caregiver/parental and medical leave.

Role Description We are looking for a KYC Senior Lead to own the end-to-end operational integrity of our Know Your Customer, Enhanced Due Diligence, and Ongoing Due Diligence programs. This role sits at the heart of Blockchain.com's first line of defence. You will be the operational owner of KYC, EDD, and ODD delivery, responsible for: - The quality of work produced by our outsourced review teams - The accuracy and timeliness of our processes - Our readiness for internal and external audits The expanded scope across EDD and ODD reflects the increased complexity and regulatory exposure this role carries. Your Trust & Safety manager acts as the coordination and escalation layer with Compliance leadership, and you will be expected to feed that channel with: - Clear operational signals - Timely flagging of risks - A complete picture of programme health This role requires someone who understands regulatory KYC requirements in a regulated crypto environment, can hold a high bar for outsourced team quality without managing them directly, and communicates process changes and operational risks with precision. Qualifications - 3+ years of experience in KYC operations, with direct exposure to EDD and ODD processes in a regulated financial services or crypto environment. - Solid understanding of AML/KYC regulatory requirements, ideally under FCA or equivalent frameworks. - Demonstrated experience overseeing outsourced or third-party review teams, including quality assurance and performance management. - Ability to write and maintain clear, precise process documentation that non-expert reviewers can follow consistently. - Experience preparing for or participating in internal or external compliance audits. - Strong communication skills, with the ability to translate regulatory or operational complexity into clear guidance for review teams and concise updates for management. - Comfortable working in a fast-moving environment where processes evolve with product and regulatory change. - Proven problem-solving and collaborative skills, with the ability to work closely with Product and Compliance teams to resolve complex operational or regulatory challenges. - Experience with crypto or fintech products is a plus. - Hands-on experience with KYC operations and IDV solutions across different jurisdictions (EMEA, US, Africa) is a significant plus. Requirements - Own the operational delivery of KYC, EDD, and ODD programmes, ensuring processes meet regulatory standards and internal quality thresholds. - Define and maintain process documentation, standard operating procedures, and decision frameworks used by the KYC/EDD/ODD review teams. - Oversee the performance of outsourced review agents, conducting regular quality checks, calibration sessions, and structured feedback loops. - Handle audit preparation across KYC, EDD, and ODD, ensuring evidence packs, process records, and team outputs are consistently audit-ready. - Identify process gaps or quality degradation early and escalate findings to the Trust and Safety manager with clear impact assessment. - Translate upcoming product launches, regulatory changes, or remediation projects into updated operational processes ahead of go-live. - Coordinate process updates and communicate changes to the outsourced team clearly and on schedule, minimising disruption to review volumes. - Monitor KYC and due diligence queues and output quality, flagging capacity or accuracy issues before they become compliance risks. - Contribute to the scoping and planning of KYC remediation projects, providing operational input on timelines, volumes, and process feasibility. - Track and report on key operational metrics, providing the Trust & Safety manager with the data needed for Compliance leadership conversations. Benefits - Competitive salary based on experience. - Remote work. - HMO on day 1 (contractor).