The New Standard In Specialty
Patient Care Intake Representative
Location
New York
Posted
142 days ago
Salary
0
Seniority
Senior
Job Description
Patient Care Intake Representative
Noble Health Services
• Help Desk phone coverage for incoming calls, outbound calls and directing incoming calls to appropriate staff members • Manage and assist with prescription processing as needed, when not taking patient inbound calls • Responsible for quickly and efficiently evaluating the nature, urgency, and complexity of patient calls • Directing calls to the correct department, team, or individual based on the assessed patient needs • Provides resolution to customer service issues to ensure member satisfaction as needed • Maintain and keep reasonable production as determined by supervisor • May assist in orienting and training new employees • Responsible for completing all mandatory and regulatory training programs • Perform other duties as assigned
Job Requirements
- Exceptional phone and listening skills
- Exceptional written and verbal communication skills
- Excellent computer and keyboarding skills
- Time Management Skills: Prioritizing and managing a high volume of calls while maintaining accuracy
- Technical Proficiency: Understanding and utilizing relevant software, databases, and tools
- Teamwork and Collaboration: Collaborating effectively with other team members
- Empathy and Patience: Demonstrating empathy and patience when dealing with patients, especially during challenging situations
- Excellent organizational skills
- Minimum: High School Diploma or GED
- Preferred: Pharmacy technician or related certification
- Experience in a customer service-related field
- Preferred: 6-12 months’ experience as a pharmacy technician
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development
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