Noble Health Services

• Help Desk phone coverage for incoming calls, outbound calls and directing incoming calls to appropriate staff members • Manage and assist with prescription processing as needed, when not taking patient inbound calls • Responsible for quickly and efficiently evaluating the nature, urgency, and complexity of patient calls • Directing calls to the correct department, team, or individual based on the assessed patient needs • Provides resolution to customer service issues to ensure member satisfaction as needed • Maintain and keep reasonable production as determined by supervisor • May assist in orienting and training new employees • Responsible for completing all mandatory and regulatory training programs • Perform other duties as assigned