A fast-growing, operator-led GTM consultancy building AI-powered revenue systems for modern sales teams. The business was founded by experienced CROs who have carried quota, and specializes in engineering end-to-end revenue infrastructure that converts market signals into qualified pipeline — at speed and scale. The company is AI-native and increasingly code-first in its approach, using a sophisticated internal tech stack including custom AI agent orchestration, workflow automation, signal detection and enrichment, multi-channel outreach delivery, and operational intelligence tooling. AI systems are embedded throughout the entire execution layer. They serve growth-stage B2B companies scaling between $1M and $100M+ ARR who need systematic, automation-driven competitive advantages — built on infrastructure, not headcount.
German-Speaking Financial Customer Service Agent
Location
Greece
Posted
4 days ago
Salary
2 / month
Seniority
Mid Level
No structured requirement data.
Job Description
German-Speaking Financial Customer Service Agent
Mercier Consultancy Group
Role Description Mercier Consultancy Group is actively seeking a talented and driven German-Speaking Financial Customer Service Agent to join a dynamic, fast-growing FinTech organisation operating remotely within Greece. This is an outstanding opportunity for German-speaking professionals who are passionate about financial technology and customer excellence to build a rewarding career in one of the most exciting and innovative sectors in the world. Key Responsibilities - Deliver outstanding customer support to German-speaking clients across multiple channels — including phone, email, and live chat — within a fast-paced FinTech environment. - Assist customers with queries relating to digital payment solutions, online banking services, e-wallets, and other FinTech products and platforms. - Guide clients through account setup, verification processes, and the onboarding journey in a clear, professional, and empathetic manner. - Investigate, escalate, and resolve transaction disputes, payment issues, and account discrepancies in compliance with financial regulations and internal procedures. - Educate customers on the features, benefits, and functionality of the FinTech platform, ensuring they gain maximum value from the product. - Accurately document all customer interactions, case notes, and resolutions within the CRM system, maintaining a high standard of data integrity. - Collaborate closely with internal teams — including compliance, technical support, and fraud prevention — to deliver seamless end-to-end customer experiences. - Monitor and flag any suspicious activity or potential fraud in accordance with AML (Anti-Money Laundering) guidelines and regulatory requirements applicable to the FinTech sector. Qualifications - Native or fluent German language skills (both spoken and written) are essential for this role — this is a non-negotiable requirement for all applicants. - Valid EU passport or equivalent documentation confirming the legal right to work within the European Union (mandatory). - Previous experience in customer service, financial services, banking, or a FinTech-related environment is highly advantageous. - A solid understanding of digital financial products, payment platforms, or online banking services is a strong plus. - Excellent communication and active listening skills, with the ability to explain complex financial or technical information in a clear and accessible way. - Strong problem-solving abilities, attention to detail, and a genuine commitment to delivering an exceptional customer experience. - Comfortable working in a remote setting and able to manage time effectively and independently with minimal supervision. Benefits - Competitive Monthly Salary reflective of your experience, language skills, and contribution to the FinTech team. - Fully Paid Training programme to ensure you are fully equipped with the knowledge and tools to excel in your role from day one. - Comprehensive Health Insurance coverage to support your wellbeing throughout your employment. - Fully Paid Relocation Package — including return flight to Greece, private airport transfer, and hotel accommodation — so your move is completely stress-free. - Monthly Performance Bonus rewarding your hard work, dedication, and outstanding results in customer service delivery. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary payment, providing exceptional financial security and recognition of your loyalty. - Fully remote working arrangement within Greece, giving you the flexibility and freedom to enjoy an outstanding work-life balance. - And Much More — including ongoing professional development opportunities, a supportive international team culture, and genuine career growth within the FinTech sector. How to Apply Are you ready to take the next step in your career and join a leading FinTech organization through one of Europe's most trusted recruitment partners? If you are a German-speaking professional seeking exciting Jobs in Greece with outstanding rewards, a world-class benefits package, and genuine career development in the FinTech industry, we would love to hear from you. Click Apply Now to submit your application today, and a member of our dedicated recruitment team at Mercier Consultancy Group will be in touch to guide you through the next steps. Your future in Greece starts here — don't miss this exceptional opportunity.
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