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CVS Health is a leading healthcare company operating CVS Specialty, CVS Pharmacy, CVS MinuteClinic, and CVS Caremark. In 2018, CVS combined forces with healthca
Member Engagement Coordinator – Spanish Representative
Location
Texas
Posted
112 days ago
Salary
$17 - $28 / hour
Seniority
Senior
Job Description
Member Engagement Coordinator – Spanish Representative
CVS Health
• Speak with members enrolled in various Medicare Advantage and Medicaid plans • Serve as a liaison between our Member Engagement team, health plans and affiliates, health plan members, and physician practices across the country • Make outbound calls to members and medical facilities • Schedule Primary Care Physician (PCP) appointments • Coordinate communication between members, clinicians, and doctors’ offices • Present a positive, professional demeanor to clients, health plan members, clinicians, and colleagues • Use multiple internal and external systems to schedule member appointments and ensure smooth communication • Assist health plan members with connecting to a PCP following a health assessment • Meet department goals for quality, customer service, and productivity • Document all member interactions thoroughly and maintain accurate notes and records • Support warm transfers to and from clinicians, doctors’ offices, and other call center representatives • Follow departmental procedures when communicating with members, clinicians, and physician offices
Job Requirements
- Bilingual English/Spanish is required
- Fluency in speaking, reading, and writing English
- Previous appointment scheduling and/or call center experience (inbound and/or outbound) required
- Intermediate skills in Microsoft Office, particularly Excel
- Proven ability to prioritize and multi-task in a fast-paced environment
- Ability to work a set, consistent schedule
- Strong critical thinking, analytical, and accurate data entry skills
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions such as paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
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