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A nonprofit founded in 1902 in Chicago, Illinois, the American Automobile Association (AAA) is recognized as North America’s largest provider of travel and mo
Insurance Customer Service Representative
Location
Texas
Posted
113 days ago
Salary
$20 - $24 / hour
Seniority
Senior
Job Description
Insurance Customer Service Representative
AAA - American Automobile Association
• Deliver exceptional service in a fast-paced contact center by resolving complex inquiries, supporting policy updates, and ensuring compliance with company and PCI standards. • Retain members through effective problem-solving, professional communication, and accurate documentation of all interactions. • Identify opportunities to upsell and cross-sell insurance products while maintaining a customer-focused approach. • Handle escalated contacts with courtesy and professionalism, collaborating with internal teams to provide seamless customer experience. • Consistently meet and exceed individual and team performance goals in a high-volume environment.
Job Requirements
- High School diploma or GED required; college degree preferred.
- Strong computer, phone, typing, grammar, and multitasking skills.
- Excellent customer service, active listening, and problem-solving abilities.
- Ability to balance efficiency and quality in a fast-paced environment.
- Strong attention to confidentiality and compliance with company guidelines.
- Flexible to work extended hours, weekends, nights, and holidays.
- Team-oriented with positive communication and collaboration skills.
- Property & Casualty or Personal Lines license required (or ability to obtain within 90 days; training and fees covered).
- Spanish fluency required for bilingual queue (assessment provided).
- Previous insurance or call center experience preferred.
- Must pass a background check and drug screening.
Benefits
- Health coverage for medical, dental, vision
- 401(K), Roth 401 (k) saving plan with company match
- Remote work opportunities
- Tuition assistance
- Employee appreciation and recognition
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