• Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems. • Researches and resolves problems and errors which may include those related to fraud support and internet operations. • Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures. • Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues.

• Deliver exceptional service in a fast-paced contact center by resolving complex inquiries, supporting policy updates, and ensuring compliance with company and PCI standards. • Retain members through effective problem-solving, professional communication, and accurate documentation of all interactions. • Identify opportunities to upsell and cross-sell insurance products while maintaining a customer-focused approach. • Handle escalated contacts with courtesy and professionalism, collaborating with internal teams to provide seamless customer experience. • Consistently meet and exceed individual and team performance goals in a high-volume environment.

We're seeking a detail-oriented Itinerary Planner to support clients by organizing schedules, coordinating details, and creating well-structured plans from start to finish. This fully remote role is ideal for someone who enjoys planning, clear communication, and delivering a smooth, high-quality client experience. The individual will need to work independently using the tools and resources provided. Communicate with clients to understand preferences and timelines Build and organize customized itineraries and schedules Coordinate confirmations, updates, and adjustments as needed Provide timely communication and professional client support Ensure accuracy and consistency throughout the planning process

We are seeking a proactive and client-focused Remote Service Consultant to support customers by guiding them through each step of the service process and ensuring a seamless, organized experience from beginning to completion. This fully remote position is ideal for someone who enjoys clear communication, managing details, and taking ownership of client satisfaction while working independently within structured systems and training. Connect with clients to understand their goals, preferences, and timelines Provide thoughtful recommendations, updates, and consistent follow-ups Coordinate scheduling, confirmations, and important service details Monitor progress to ensure accuracy and timely completion Deliver professional, friendly support that reflects a high standard of service