• RADs are responsible for the initial launch of Team Velocity products, services, and overall strategy with new clients • Provide digital marketing strategy, website & lead performance optimization • Monitor and report on client campaign effectiveness • Work closely with the Client Services and Production Teams to ensure all campaign deliverables are accurately executed

• RADs demonstrate expertise in developing and executing data-driven digital marketing strategies • Provide the highest level of customer service, working closely with our automotive dealer clients to provide consultative marketing assessments • Offer comprehensive marketing solutions • Strive to become a partner of the dealership by helping to effectively implement an intelligent marketing strategy that helps dealers sell, service and retain more customers for less cost and expand a dealerships revenue opportunities • Responsible for the initial launch of Team Velocity products, services, and overall strategy with new clients • Management and retention of existing clients • Provide digital marketing strategy, website & lead performance optimization, analytics & reporting, and additional in-store training to help dealers achieve sales and service objectives • Closely monitor and report on client campaign effectiveness utilizing proprietary company technology platforms • Work closely with the Client Services and Production Teams to ensure all campaign deliverables are accurately executed on deadline

• Responsible for the entire sales process from lead qualification to successful deal closing • Identifying and approaching new potential customers across multiple channels (e.g., outbound, networking, events) • Conducting discovery calls to analyze customer needs and requirements • Presenting our solution through product demos and tailored customer presentations • Independently negotiating contracts and closing deals • Detecting objections and developing appropriate solutions during the sales process • Closely collaborating with SDRs, Customer Success, and Product to refine sales strategy • Continuously tracking and reporting relevant KPIs and maintaining CRM data • Collecting customer feedback and sharing relevant insights with internal teams

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Transportation & Logistics Vertical Enterprise Segment The Senior CRM Account Executive will oversee market success of ServiceNow's CRM products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information. What you get to do in this role: The CRM AE supports the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/ activities can vary by solution area given coverage capacity. - Support territory strategy and planning to improve vertical agreement, account use case targeting and execution - Provide input to AE during the account planning process based on territory strategy and recommendation - Ensure recommendation to territory strategy and account planning is aligned with Now Value principles - Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners. - Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model - Coach AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle - Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes - Champion diversity and belonging to contribute to an open and inclusive environment Qualifications To be successful in this role you have: - Location Requirement: Currently located near Atlanta, GA - 10+ years experience as an AE or full cycle specialist sales position - Must have expertise and demonstrated success selling to Transportation & Logistics industry - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 7+ years knowledge on return on investment of specialty solutions area (CRM SaaS) to lead solution win - Full cycle AE experience: from demand generation to negotiation/close - Understanding of business sales processes - Travel required: 30-50% Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.