• Serve as a liaison between internal and external clients. • Oversee and manage the loan process from start to finish. • Communicate with borrowers to assist in understanding loan programs, costs, and documents. • Review and audit income, assets, and credit documentation. • Manage a pipeline of various loan types including Conventional, FHA, VA, and USDA. • Ensure the loan structure presents the best program based on borrower’s circumstances. • Review files for missing documentation and pre-underwrite items to support loan approval. • Present and set up loans to best fit borrower’s needs.

• Coordinates the daily operations of the Claims team, ensuring efficient workflow and productivity. • Supervises the investigation of claims to confirm coverage and to determine liability, compensability and damages. • Reviews and approves appropriate claim settlements/reserves within prescribed authority. • Advises team members on handling claim files and extends settlement authority as needed after thorough review. • May set reserves and provide recommendations or reports for Corporate Claims or senior management. • Performs other duties as assigned.

• Operationalize research and evaluation requirements of maternal health programs • Focus on outcome evaluation design and implementation, data collection and management, statistical analysis, and reporting • Conduct process evaluation and manage report submissions • Assist in disseminating findings to drive impact • Work closely with numerous executive leaders, faculty, and staff to plan and implement appropriate and strategic evaluation components • Document baseline measures, conduct pre-/post-tests, guide ongoing evaluation, and ensure that resources, activities, and participants lead to measurable and reportable project outcomes

• Coordinate the implementation and execution of medical drug strategy and management of the pre-determination process for specialty pharmacy. • Drive biosimilar adoption, utilization pathways, clear/white bagging policies, specialty pharmacy partnerships, and sourcing strategies. • Optimize infusion and specialty drug administration settings for cost savings and improved outcomes. • Lead execution of CMS/state drug requirements across systems and providers, Part B Implementation. • Lead QAI efforts for medical drug spend and utilization support cost containment and driving medical forecasting for consistent execution. • Coordinate and collaborate with Pharmacy, Medical, Network, Finance, and Operations to ensure unified execution. • Assist in the development of integrated service delivery to members and oversee data and processes to maintain industry standards and practices. • Assist the Director in developing processes to manage appropriate utilization and assure appropriate payment for specialty/medical drug services and programs. • Interact with providers and staff to manage benefits aligned with regulations, URAC and NCQA regulations and CareSource policies and vision. • Oversee CQI (Continuous Quality Improvement) activities and document departmental processes for internal and external use. • Review and revise workflows to maximize efficiencies. • Monitor productivity and utilization trends. • Regularly report all specialty pharmacy/medical drug data and program performance. • Ensure compliance with and reporting of all regulatory requirements. • Analyze and formulate recommendations based on data. • Maintain and update all departmental policies and procedures. • Act as liaison with other departments to assist with research and intervention. • Perform any other job related duties as requested.