• Brindar atención telefónica a clientes con productos financieros. • Gestionar peticiones, quejas, reclamos y orientación sobre productos y servicios.

Role Description We are thrilled to present an outstanding opportunity for a passionate and customer-focused individual to step into the Danish Speaking Reservations Agent For Booking.com position in Greece — one of the most sought-after Danish-speaking jobs currently available in the European travel industry. In this dynamic role, you will serve as a trusted point of contact for Danish-speaking travellers, delivering seamless reservation support and exceptional service on behalf of one of the world's leading online travel platforms. This is a remarkable chance to build a meaningful career in the travel sector while enjoying the Mediterranean lifestyle that Greece has to offer, with a fully paid relocation package included to ensure your transition is smooth and stress-free. Key Responsibilities - Handle inbound reservation enquiries from Danish-speaking customers via phone, email, and live chat, providing accurate and timely information regarding bookings, availability, and travel options. - Assist travellers with creating, modifying, and cancelling reservations in line with Booking.com's policies and service standards, ensuring a smooth and enjoyable customer journey throughout. - Proactively resolve booking discrepancies, complaints, and escalations with professionalism and empathy, turning potentially negative experiences into positive outcomes for the customer. - Liaise effectively with accommodation providers, travel partners, and internal teams to verify reservation details and ensure accurate fulfilment of customer requests. - Provide expert guidance to Danish-speaking customers on travel-related products, destination information, and platform features, enhancing their overall experience with the Booking.com service. - Accurately log all customer interactions, case notes, and resolution outcomes within the CRM system, maintaining high standards of data quality and compliance. - Consistently meet and exceed individual and team performance targets, including customer satisfaction scores, first-contact resolution rates, and response time benchmarks. - Stay up to date with the latest travel industry trends, platform updates, and product changes to ensure customers always receive the most relevant and informed assistance possible. Qualifications - Native or fluent Danish language skills (both spoken and written) are essential for this role — all customer interactions will be conducted in Danish. - A valid EU passport or the legal right to live and work within the European Union is mandatory. - Previous experience in a customer service, reservations, or travel industry support role is highly advantageous. - Strong communication and interpersonal skills, with a genuine commitment to delivering outstanding customer experiences in a fast-paced environment. - Comfortable working with digital tools, CRM platforms, and online booking systems; ability to navigate multiple systems simultaneously with accuracy and efficiency. - A proactive, solution-oriented mindset with the ability to manage high volumes of enquiries while maintaining composure, professionalism, and attention to detail at all times. Benefits - Competitive Monthly Salary reflective of your experience and skills within the travel industry. - Fully Paid Training Programme to ensure you are fully prepared and confident from day one. - Comprehensive Health Insurance coverage for your peace of mind. - Fully Paid Relocation Package, including return flight, airport transfer, and hotel accommodation upon arrival in Greece. - Monthly Performance Bonus rewarding your dedication and the outstanding results you deliver. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary. - A vibrant, multicultural team environment in one of Europe's most beautiful and historically rich destinations. - Ongoing professional development, career progression pathways, and a supportive management team committed to your long-term success. How to Apply If you are a Danish-speaking professional with a passion for travel, customer excellence, and the ambition to take your career to exciting new heights, we would love to hear from you. This is a rare and highly competitive opening, and positions are filling quickly — so do not miss your chance to secure this exceptional opportunity. Click Apply Now to submit your application today, and a dedicated member of the Mercier Consultancy Group recruitment team will be in touch to guide you through the next steps.

• Provide technical support and implementation services for Tru-D customers • Responsible for service of existing devices in support of Tru-D warranty obligations • Identify, manage, mitigate and escalate service issues(s) • Execute repairs, troubleshooting and upgrades • Perform annual preventative maintenance service calls • Provide training to new and existing accounts on Tru-D device operation and use of accompanying software • Develop and maintain strong relationships with customers to ensure high customer satisfaction and program effectiveness • Act as a point of contact for all customer, product-related inquiries and work collaboratively with each department to address issues that may arise • Monitor client performance with the use of internal Tru-D software tools and dashboards, Key Performance Indicators (KPIs) and reports to drive utilization • Support quality investigations to determine root cause, assess customer needs and supply solutions to the customer to improve their program • Support the implementation of new devices with uncrating, inspection, testing and demos • Support sales presentations, demos and trade shows as needed • Maintain accurate records and communication of Tru-D’s customer relationship and needs in Salesforce.com and other Tru-D internal management tools • Maintain service tools and inventory • Travel to multiple hospital facilities within the territory, adjusting travel as needed by customers, • Up to 80% of overnight travel may be required • Work schedule may vary to support second and third shift training • Included in rotation for on-call support of our 24-hour hotline

• Receiving and maintaining a consistent high call volume • Front line support for billing, claims, and underwriting • Assisting in providing information to insureds, lienholders and agents • Assessing the complexity of each call for possible elevation or re-routing • Accessing and researching information from various databases • Accurately following standard screens, procedures, and scripts to perform tasks • Learning company products and services as well as general insurance terminology.