We Are PDI: PDI Healthcare - Sani Professional - PDI Contract Manufacturing
Support Specialist
Location
Texas
Posted
10 days ago
Salary
$60K - $65K / year
Seniority
Senior
Job Description
Support Specialist
PDI
• Provide technical support and implementation services for Tru-D customers • Responsible for service of existing devices in support of Tru-D warranty obligations • Identify, manage, mitigate and escalate service issues(s) • Execute repairs, troubleshooting and upgrades • Perform annual preventative maintenance service calls • Provide training to new and existing accounts on Tru-D device operation and use of accompanying software • Develop and maintain strong relationships with customers to ensure high customer satisfaction and program effectiveness • Act as a point of contact for all customer, product-related inquiries and work collaboratively with each department to address issues that may arise • Monitor client performance with the use of internal Tru-D software tools and dashboards, Key Performance Indicators (KPIs) and reports to drive utilization • Support quality investigations to determine root cause, assess customer needs and supply solutions to the customer to improve their program • Support the implementation of new devices with uncrating, inspection, testing and demos • Support sales presentations, demos and trade shows as needed • Maintain accurate records and communication of Tru-D’s customer relationship and needs in Salesforce.com and other Tru-D internal management tools • Maintain service tools and inventory • Travel to multiple hospital facilities within the territory, adjusting travel as needed by customers, • Up to 80% of overnight travel may be required • Work schedule may vary to support second and third shift training • Included in rotation for on-call support of our 24-hour hotline
Job Requirements
- Associate’s or bachelor’s degree preferred
- Must obtain required hospital credentialing as needed
- Proficient computer skills including Microsoft Office Suite and basic knowledge of salesforce.com preferred
- Customer Service experience required
- Knowledge of Healthcare preferred
- Reliable for efficiency, accuracy and attention to detail
- Strong organizational and interpersonal skills
- Ability to learn quickly and multitask
- Strong analytical and problem-solving skills
- Highly motivated with the ability to work independently, multi-task and collaborate effectively in a team environment
- Have a sense of urgency with the ability to prioritize and use critical thinking to make timely decisions.
Benefits
- Medical, behavioral & prescription drug coverage
- Health Savings Account (HSA)
- Dental
- Vision
- 401(k) savings plan with company match and profit sharing
- Basic and supplemental Life and AD&D insurance
- Flexible Spending Accounts (FSAs)
- Short & long-term disability
- Employee Assistance Program (EAP)
- Health Advocacy Program
- Voluntary benefits such as legal services, critical illness, hospital indemnity, accident coverage, ID theft and fraud protection, pet insurance and employee discounts.
- Paid time off programs including sick & safe leave, vacation, company & floating holidays, paid parental leave, and depending on the position, summer hours and flex place/flex time options
- Monthly car allowance, mileage reimbursement, company issued phone and laptop
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