• Responds to inbound telephone inquiries in a Claims Contact Center. • Initiates auto and homeowner claims by obtaining preliminary loss information from agents, insureds and third parties. • Provide customers with an explanation of the claim process. • May authorize services such as road side assistance and rental cars. • Responsible for efficient and accurate completion of customer inquiries regarding the status of existing claims. • Ensures all customer interactions are clearly and accurately documented in the claim file. • Maintains job knowledge through intermittent training/learning and incorporates new information into daily tasks.

Role Description Du suchst einen flexiblen Remote-Job, den du bequem vom Laptop oder Smartphone aus erledigen kannst – unabhängig vom Ort und mit überdurchschnittlicher Vergütung? Dann ist die Position als Remote Chat Agent (m/w/d) genau das Richtige für dich. Bei uns profitierst du von: - leistungsabhängigem Einkommen ohne Begrenzung - verlässlicher Provisionsauszahlung - kostenlosen Schulungen, die dir auch ohne Erfahrung einen erfolgreichen Einstieg ermöglichen Unsere Teammitglieder bezeichnen uns auf Kununu als „besten Arbeitgeber“ und den Job als „besten, den sie je hatten“. Kein Zufall, dass wir 2024 und 2025 als Top-Arbeitgeber ausgezeichnet wurden und zusätzlich das Top-Gehaltssiegel 2025 tragen. Aufgaben - Chat-Kommunikation: Du schreibst mit den Fans einer Creatorin, gehst auf ihre Wünsche und Interessen ein und baust eine persönliche Verbindung auf. - Verkauf: Du präsentierst im Chat an passender Stelle exklusive Inhalte und begleitest den Verkaufsprozess Schritt für Schritt nach unseren Vorgaben. - Datenpflege (CRM): Du hältst Informationen zu Interessen und Vorlieben der Fans aktuell. - Profilpflege: Du verwaltest das Profil gemäß unserer Anleitung und veröffentlichst regelmäßig Beiträge im Feed. - Community-Management: Du reagierst auf Kommentare und sorgst für mehr Sichtbarkeit des Profils. Qualifications - Volljährigkeit: Du bist mindestens 18 Jahre alt. - Deutschkenntnisse: Du schreibst sicher und weitgehend fehlerfrei. - Kommunikationsstärke: Du kannst dich gut ausdrücken und Gespräche aktiv gestalten. - Technische Ausstattung: Du hast Zugang zu einem Laptop, PC oder Smartphone mit stabiler Internetverbindung. Requirements - Von Vorteil (kein Muss): Einfühlungsvermögen: Du kannst dich gut in andere hineinversetzen und auf ihre Stimmung reagieren. - Verkaufstalent: Du hast ein Grundverständnis davon, wie man Produkte oder Inhalte überzeugend anbietet. - Erfahrung: Du hast bereits mit Chat-Kommunikation oder dem Verkauf von digitalen Inhalten gearbeitet. Benefits - Überdurchschnittliche und pünktliche Provisionsvergütung – ohne Einkommenslimit - 100 % Remote-Arbeit: weltweit aus dem Homeoffice möglich - Anonymität: du arbeitest ohne dich selbst zu zeigen - Kostenlose, praxisnahe Einarbeitung und Weiterbildung – komplett online - Flexible Arbeitszeiten: ideal als Nebenjob, Teilzeit oder Vollzeit - Rund-um-die-Uhr-Support per WhatsApp und Telefon - Perspektive: Aufstieg in verantwortungsvollere Positionen möglich - Teamkultur: wertschätzendes, unterstützendes Umfeld - Quereinstieg willkommen: keine Vorerfahrung erforderlich - Stabilität: Arbeit bei einem mehrfach ausgezeichneten Top-Arbeitgeber mit über 350 Teammitgliedern

Role Description This is a remote position for Florida residents only! Bilingual Remote Customer Service Representative ¿Eres fluido en español y inglés? Buscamos representantes bilingües de servicio al cliente. As a Call Center Representative placed by Paper Alternative Solutions Inc., you will serve as a key point of contact for customers seeking assistance by phone. In this role, you will: - Manage incoming calls - Respond to questions - Resolve issues - Provide clear, courteous support to ensure a positive customer experience The position requires strong communication skills, professionalism, and the ability to work efficiently in a high-volume, service-focused environment. Qualifications - Fluent in Spanish and English - Ability to read/speak Spanish fluently, including numbers and the alphabet - 6 months or more experience dealing with the public - Excellent communication skills to understand and effectively respond to callers - Analytical skills to rapidly review and interpret data - Excellent keyboarding skills with PC and Windows operating system - Interpersonal skills to respond in a concise and courteous manner Requirements Home Workplace Requirements: - Must have hard-lined internet access (the ability to connect the equipment provided directly to your modem, not via WiFi) - Minimum speeds of 100 MB download and 10 MB upload Duties: - Receive telephone calls and provide responses to callers - Identify situations that require further research and monitoring - Record all interactions in Microsoft Dynamics Customer Service module - Advise supervisor of issues and problems Work Schedules: - Training Schedule: Monday - Friday 9:30am - 5:30pm (during 3-week training program) - Regular Schedule After Training: Monday - Friday 8:00am - 7:00pm (any 8-hour shift will be assigned between 8 am to 7 pm, Monday to Friday; weekends are off) - Occasional overtime may be required, including working optional Saturday for training purposes Operation Schedule: - Operations run from 8am until 7pm Monday through Friday - If at 7pm there are calls in queue, employees must stay until the queue is at zero Benefits - Competitive pay: $14.50 per hour - We supply the computer equipment Company Description Paper Alternative Solutions Inc. is a woman-owned business process outsourcing and staffing company headquartered in Endicott, New York. Since 2011, we have partnered with government agencies, prime contractors, and private organizations to provide highly qualified professionals and operational support for large-scale programs and contracts. In addition to staffing services, we deliver document management, imaging, workflow automation, and business process solutions that help organizations operate more efficiently and securely.

Role Description If you're a recent college graduate looking for more than just a “starter job,” this opportunity can be the beginning of a meaningful career. At AO Globe Life, we combine mission-driven work with professional development in a supportive remote environment. In this role, you’ll connect with individuals and families who have requested information about supplemental benefit programs. Your responsibility is to reach out, schedule virtual consultations, and guide clients through their available options with clarity and professionalism. This is a fully remote position designed for graduates who want to build valuable experience in communication, client service, and professional relationship management. What You’ll Do - Connect with individuals who have expressed interest in learning about benefit programs - Schedule and conduct virtual consultations with clients via Zoom - Understand client needs and provide clear guidance on available benefit options - Assist clients through the enrollment process and provide follow-up support - Maintain organized and compliant digital client records - Participate in weekly training sessions and professional development meetings What Makes This Role Ideal for Graduates - Hands-on professional experience in communication, client service, and business development - Comprehensive training and mentorship from experienced leaders - Flexible remote work environment with no commute - Clear advancement opportunities based on performance and development - Supportive team culture focused on collaboration and professional growth Qualifications - Enjoy communicating with people and building relationships - Are comfortable working independently in a remote environment - Want to develop real-world skills in business, communication, or client relations - Are comfortable using digital tools such as Zoom, CRM systems, and cloud-based platforms - Are motivated to learn, grow, and contribute to a team Requirements - Must be legally authorized to work in the United States - Reliable internet connection - Windows-based laptop or desktop computer with a webcam Company Description For more than 70 years, AO Globe Life has partnered with unions, credit unions, and veteran organizations to provide supplemental benefits that help protect the financial security of working families across the United States. Our remote-first team is built on service, integrity, and long-term professional development.