• Design, develop, and maintain RESTful APIs and microservices using Python. • Integrate and support Pindrop solutions including authentication, fraud detection workflows, and SDK/API usage. • Architect secure, scalable, and high-performance backend applications. • Integrate backend services with relational and NoSQL databases such as PostgreSQL, MySQL, MongoDB, and DynamoDB. • Write clean, efficient, testable code following best practices for performance, maintainability, and security. • Design and deploy cloud-native applications using AWS services including EC2, Lambda, S3, RDS, DynamoDB, API Gateway, and IAM. • Implement and maintain CI/CD pipelines using GitHub Actions or GitLab CI. • Set up monitoring, logging, and observability using CloudWatch, CloudTrail, and Splunk logging. • Collaborate on infrastructure automation using CloudFormation and Terraform. • Integrate solutions with AWS services like Lambda. • Use of AI-assisted coding in development workflows. • Assist in migration projects from legacy contact center platforms to Amazon Connect. • Contribute to frontend work (React/Angular/Vue) when needed and ensure smooth integration with backend APIs.

• Support and operate Microsoft Azure and Microsoft 365 platforms • Design, implement, and support Azure-based infrastructure and services • Administer and support Microsoft Entra ID • Support and manage Microsoft 365 services, including Exchange Online • Monitor platform health, performance, and security posture

• Design, provision, and maintain secure, scalable Azure infrastructure using Terraform and Infrastructure as Code best practices. • Build and optimize reusable Terraform modules and infrastructure automation pipelines. • Deploy, administer, monitor, and troubleshoot Azure Kubernetes Service (AKS) clusters. • Manage Azure networking, identity, security, and governance components. • Develop and maintain CI/CD pipelines using GitHub Actions and Azure DevOps. • Automate cloud operations using Bash, PowerShell, and Python. • Monitor infrastructure performance, availability, and security through Azure observability tools. • Troubleshoot complex infrastructure, networking, Kubernetes, and deployment issues while driving long-term platform improvements. • Collaborate with engineering teams to improve cloud reliability, scalability, security, and operational excellence. • Participate in architecture discussions and provide technical leadership for Azure platform initiatives.

Role Description As a Senior Cloud Engineer, you will perform cloud and system administration while building, maintaining, and optimizing new and existing cloud-based systems. You will ensure the reliability, security, scalability, and performance of cloud environments, supporting business operations through effective infrastructure management and continuous improvement. Duties and Responsibilities - Propose automation/improvements and work with stakeholders to deliver win-win solutions - Improve the capability and efficiency of the Cloud Engineering team and the company’s wider IT department - Administer an existing Public Cloud environment – build, deploy and maintain servers (Linux & Windows) and services in AWS - Manage Puppet controlled infrastructure - Develop and build new cloud-based systems running in a Public Cloud - Investigate new cloud technology releases for suitability to improve platform - Prepare and maintain supporting documentation - Lead the design and architecture of new cloud solutions, ensuring reliability, security, scalability and cost efficiency - Support and maintain production systems, acting as escalation point for complex incidents and leading root cause analysis - Drive security best practice and cost optimisation across the cloud environment - Mentor and coach the Mid-level Cloud Engineer and other team members Qualifications - Bachelor’s degree in Information Technology, Computer Science, Engineering or related - At least 5 years of experience as a cloud engineer or similar; responsible for the following: - Developing and administering an AWS environment - Linux Server Administration - Configuration management (Puppet) - Experience with infrastructure as Code such as Cloudformation, Terraform, and Serverless - Experience with scripting languages such as Bash and Linux shell scripts - Automation experience, including familiarity with tools such as GitHub Actions and similar frameworks - Familiarity with database technologies such as with AWS RDS and similar AWS-based database services - Experience administering Web Servers such as nginx or apache - Experience working in an Agile environment - Strong problem-solving mindset, with an ability to propose solutions, collaborate and get buy in from stakeholders - Self-motivated with ability to lead and coach others - Demonstrated experience designing cloud architectures and leading technical initiatives from proposal through to delivery - Assume responsibility for meeting project timelines - Excellent interpersonal and communication skills (both oral and written) to build effective working relationships both internal and external to the organisation - Adopt a thorough approach to developing and testing systems with a high level of attention to detail and quality - Flexible approach to new challenges and implementing new ideas - Ability to prioritize tasks and communicating issues for resolution - Desire to learn new technologies and methods that can improve how we operate - Initiative-driven, with a desire to take on greater responsibilities Advantageous Skills/Experience - Experience with Jira - Experience with calling AWS APIs - Experience with the software development technologies, such as: - Node.JS, Javascript - Web Services REST/JSON - API Testing Tools (Postman etc.) - Experience working with Continuous Integration Pipelines (e.g. Jenkins, Bamboo, AWS Code Pipeline)