• Atender llamadas de clientes Claro Postpago. • Brindar una excelente atención al cliente. • Resolver consultas y ofrecer soluciones de manera eficiente.

• Oversee the successful execution of product and project deliverables for customers. • Coach Agile teams toward higher levels of effectiveness. • Foster psychologically safe team environments. • Drive continuous improvement through data-informed decision making. • Lead a development team and collaborate closely with other teams. • Ensure delivery of products on time, within budget, and scope. • Represent and advocate for the Agile team at the program level. • Foster strong relationships and drive positive change. • Maintain a strong pulse on team health, morale, and engagement. • Establish and sustain a culture of continuous improvement (kaizen). • Align team execution with product vision and business goals. • Promote effective and transparent communication across teams and stakeholders. • Track and socialize team performance goals and metrics, including velocity and capacity. • Champion a customer-centric mindset by ensuring team decisions deliver meaningful customer value.

Role Description Are you detail oriented, organized, and passionate about helping others? We are seeking an Eligibility Specialist to support a statewide child welfare program by determining eligibility for federally funded assistance programs that help provide care for children placed outside their homes. In this fully remote role, you will: - Complete initial and six-month eligibility determinations in accordance with federal, state, and tribal guidelines. - Request, track, and follow up on missing documentation from county and tribal agencies. - Maintain accurate electronic eligibility files, including court orders, financial records, and supporting documentation. - Review and analyze information from multiple databases and computer systems to determine program eligibility. - Enter eligibility information into the state's case management system. - Communicate professionally with state and county agencies by phone and email. - Assist with special projects and additional program responsibilities as assigned. - Maintain confidentiality while handling sensitive case information. Qualifications - High School Diploma or equivalent required. - Proficiency with Microsoft Word and Microsoft Excel. - Strong attention to detail and organizational skills. - Excellent analytical and problem-solving abilities. - Ability to adapt to changing policies and procedures. - Strong written and verbal communication skills. - Ability to work independently and manage competing priorities. - Professional customer service skills. - Ability to establish effective working relationships with coworkers, public officials, and external partners. - Ability to attend occasional in-person meetings within Wisconsin as requested by management. Requirements - Complete initial eligibility recommendations within established timeframes. - Complete six-month eligibility reviews on schedule. - Process an average of 4 to 6 cases per day. - Assist with additional eligibility related programs and special projects. - Maintain accuracy, productivity, and quality standards. - Contribute positively to a collaborative and professional team environment. Benefits - Fully remote position for Wisconsin residents. - Monday through Friday schedule. - Gain valuable experience in government program administration. - Collaborative and supportive team environment. - Opportunity to develop specialized eligibility and case management experience. - Potential opportunity to apply for future positions when program services transition. - Health insurance plans for active candidates on assignment, including medical, dental, and vision coverage. - Life and disability insurance. - Additional voluntary benefits.

• Monitor incoming, assigned, and escalated support tickets to ensure timely ownership and resolution. • Coordinate ticket triage activities and ensure appropriate assignment across the support organization. • Monitor escalations received through the Help Center and ensure they are actively addressed. • Identify and coordinate proper routing of tickets requiring engagement outside standard support workflows. • Maintain visibility into ticket queues and ensure no critical requests remain unattended. • Continuously monitor tickets approaching or exceeding SLA thresholds. • Proactively communicate potential SLA risks and breaches to Support Leadership and key stakeholders. • Collaborate with engineers and support teams to drive timely resolution and SLA recovery actions. • Track service performance metrics and highlight areas requiring operational attention. • Coordinate scheduling of ticket-related work and align assignments with resource availability. • Facilitate collaboration between engineers, project teams, and support resources. • Help identify and address coverage gaps to ensure uninterrupted support operations. • Support workload balancing across teams to maximize efficiency and responsiveness. • Review and ensure ticket records contain accurate and complete information, including: - Categories - Contacts - Locations - Required fields - Supporting documentation • Promote adherence to established ticketing standards, workflows, and operational processes. • Assist in maintaining consistency and quality across support activities. • Monitor tickets requiring additional action, including: - Needs Attention - Customer Reply - Pending - Stalled or aging tickets • Conduct timely follow-ups with responsible teams to ensure continued progress. • Prevent tickets from becoming inactive or delayed due to lack of ownership. • Monitor workloads for engineers who are out of office or unavailable. • Coordinate reassignment or progression of active work to prevent service disruptions. • Ensure continuity of support activities and adherence to customer commitments. • Provide backup coverage for Help Center phone queues as required. • Assist with support coordination, scheduling, and operational activities. • Support day-to-day administrative functions that contribute to effective service delivery.