Role Description Are you detail oriented, organized, and passionate about helping others? We are seeking an Eligibility Specialist to support a statewide child welfare program by determining eligibility for federally funded assistance programs that help provide care for children placed outside their homes. In this fully remote role, you will: - Complete initial and six-month eligibility determinations in accordance with federal, state, and tribal guidelines. - Request, track, and follow up on missing documentation from county and tribal agencies. - Maintain accurate electronic eligibility files, including court orders, financial records, and supporting documentation. - Review and analyze information from multiple databases and computer systems to determine program eligibility. - Enter eligibility information into the state's case management system. - Communicate professionally with state and county agencies by phone and email. - Assist with special projects and additional program responsibilities as assigned. - Maintain confidentiality while handling sensitive case information. Qualifications - High School Diploma or equivalent required. - Proficiency with Microsoft Word and Microsoft Excel. - Strong attention to detail and organizational skills. - Excellent analytical and problem-solving abilities. - Ability to adapt to changing policies and procedures. - Strong written and verbal communication skills. - Ability to work independently and manage competing priorities. - Professional customer service skills. - Ability to establish effective working relationships with coworkers, public officials, and external partners. - Ability to attend occasional in-person meetings within Wisconsin as requested by management. Requirements - Complete initial eligibility recommendations within established timeframes. - Complete six-month eligibility reviews on schedule. - Process an average of 4 to 6 cases per day. - Assist with additional eligibility related programs and special projects. - Maintain accuracy, productivity, and quality standards. - Contribute positively to a collaborative and professional team environment. Benefits - Fully remote position for Wisconsin residents. - Monday through Friday schedule. - Gain valuable experience in government program administration. - Collaborative and supportive team environment. - Opportunity to develop specialized eligibility and case management experience. - Potential opportunity to apply for future positions when program services transition. - Health insurance plans for active candidates on assignment, including medical, dental, and vision coverage. - Life and disability insurance. - Additional voluntary benefits.

• Monitor incoming, assigned, and escalated support tickets to ensure timely ownership and resolution. • Coordinate ticket triage activities and ensure appropriate assignment across the support organization. • Monitor escalations received through the Help Center and ensure they are actively addressed. • Identify and coordinate proper routing of tickets requiring engagement outside standard support workflows. • Maintain visibility into ticket queues and ensure no critical requests remain unattended. • Continuously monitor tickets approaching or exceeding SLA thresholds. • Proactively communicate potential SLA risks and breaches to Support Leadership and key stakeholders. • Collaborate with engineers and support teams to drive timely resolution and SLA recovery actions. • Track service performance metrics and highlight areas requiring operational attention. • Coordinate scheduling of ticket-related work and align assignments with resource availability. • Facilitate collaboration between engineers, project teams, and support resources. • Help identify and address coverage gaps to ensure uninterrupted support operations. • Support workload balancing across teams to maximize efficiency and responsiveness. • Review and ensure ticket records contain accurate and complete information, including: - Categories - Contacts - Locations - Required fields - Supporting documentation • Promote adherence to established ticketing standards, workflows, and operational processes. • Assist in maintaining consistency and quality across support activities. • Monitor tickets requiring additional action, including: - Needs Attention - Customer Reply - Pending - Stalled or aging tickets • Conduct timely follow-ups with responsible teams to ensure continued progress. • Prevent tickets from becoming inactive or delayed due to lack of ownership. • Monitor workloads for engineers who are out of office or unavailable. • Coordinate reassignment or progression of active work to prevent service disruptions. • Ensure continuity of support activities and adherence to customer commitments. • Provide backup coverage for Help Center phone queues as required. • Assist with support coordination, scheduling, and operational activities. • Support day-to-day administrative functions that contribute to effective service delivery.

Role Description This position carries out the day-to-day activities of a physician referral service, including: - Referring incoming calls to appropriate physicians or clinics. - Notifying physicians when their patient has been admitted to the hospital. - Monitoring and updating multiple databases. - This position is not responsible for providing patient care. Responsibilities Essential Functions: - Facilitates access for patients, physicians, employees, and Outreach and Network Development to the system. - Answers inbound calls and refers callers to a specific physician or clinic based on the caller's stated medical issue(s). - Logs inbound calls and prepares quarterly reports that summarize referrals to specific physicians and clinics. - Generates daily reports that identify patients who were admitted the prior day. - Notifies the patient's physician (either internal or external to the organization) that their patient was admitted to the system and provides or helps gain access to pertinent medical information. - Takes ownership of solving problems or issues of importance to patients, physicians, and support staff. - Works to identify and notify patient physicians when little information is provided about the specific physician. - Maintains and updates several databases with accurate physician contact and demographic information, such as specialty areas, credentials, gender, and language(s) spoken in order to expedite referral services. - Assists other departments with collecting and entering doctor satisfaction surveys. - Based on call, initiates the process of receiving the patient into the system by creating a referral shell to send to the appropriate outpatient clinic for request for medical care. Qualifications - Two (2) years of experience in health care, or the equivalency. - Experience scheduling patient appointments and navigating patient electronic medical records. Requirements - Extensive knowledge of medical terminology and experience in a healthcare environment. - Bilingual. - Working experience in an outpatient clinic and/or in large complex medical center(s). - Experience in a health care financial setting. Working Conditions and Physical Demands Employee must be able to meet the following requirements with or without an accommodation: - This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. - This position involves sitting most of the time and is not exposed to adverse environmental conditions. Physical Requirements - Listening - Speaking

Role Description This position is responsible for underwriting moderate to complex property/casualty policies to contribute to a profitable portfolio of business within Manitoba and Saskatchewan. They contribute to achieving projected objectives for brokers by monitoring and controlling quality of business underwritten. This position involves working closely with a group of brokers to leverage a strong relationship in creating new business opportunities. Key Responsibility Areas - Underwriting: - Review, quote and manage commercial mid-market requests for new business, endorsements, and renewals. - Assess risk and apply effective underwriting practices to maximize profitability. - Consult with management in unique risk scenarios to maintain quality and risk selection outside of established authority levels. - Implement and negotiate facultative reinsurance. - Influence the development and deployment of commercial lines products. - Maintain knowledge of current market and industry trends, pricing levels and policy form amendments. - Monitor, review and report on activity and results. - Request inspection based on Loss Prevention Guidelines. - Various projects/initiatives as required. - Assist in training and mentoring of underwriters I. - Customer Service: - Participate in insurance industry events and broker visits. - Provide and maintain excellent levels of customer service. - Frequent travel to broker offices to conduct in-person meetings. - Cultivate relationships with brokers and reinsurance partners. - Work cross-functionally within Red River Mutual departments (marketing, human resources, broker relations, loss prevention, claims etc.). Qualifications - 3-5 years’ underwriting experience or 5 years brokerage experience. - Post Secondary education is considered an asset. - CIP designation or working towards and/or equivalent qualification. - Experience in all aspects of commercial lines underwriting and risk assessment. - Experience in customer service. - Proven leadership, teamwork and collaboration skills. - Ability to work independently. - Strong written and oral communication and presentation skills. - High level of organization and attention to detail. - Planning, analysis and problem-solving skills. - Ability to adapt and innovate. - Effective negotiating, judgment and decision-making skills. - High stress tolerance. - Valid Class 5 Driver’s License. Requirements - Successful candidates will be required to complete a comprehensive background check. - Where applicable, this may include a driver's abstract. - Employment offers are contingent upon these requirements being met and may be withdrawn during the process if any of the requirements are not met to the Company’s satisfaction. Benefits - Accommodation for applicants with disabilities is available upon request at any stage of the recruitment process. - Accessible employment policies and alternative application formats are available upon request.