Role Description The Junior Community Manager will act as the frontline voice for our industry-leading cybersecurity brands—ExpressVPN, CyberGhost, and Private Internet Access. They will be responsible for building, engaging, and protecting our communities across various social and review platforms. This role is ideal for an enthusiastic, detail-oriented professional who loves connecting with people and is passionate about digital privacy. Key Responsibilities - Voice of the Brand: - Represent our brands' voice, mission, and purpose across platforms, including Reddit, Trustpilot, Quora (other platforms TBC). - Proactive community engagement. - Draft and manage a content calendar of posts across channels for each brand, leveraging all thought leadership, product announcements, content, and marketing efforts to engage our communities and build trust. - Reactive Support: - Work with the Customer Support team to promptly respond to user complaints, questions, and comments to provide an exceptional customer experience, maintaining high response rates and reducing response times. - Community Moderation: - Moderate public conversations and community discussions on all forums to protect and grow brand reputation. - Customer Intelligence: - Surface recurring customer pain points and product feedback to inform development priorities. - SEO & Reputation: - Work to improve trust scores and increase brand visibility in AI-driven search overviews and review platforms. - Performance Tracking: - Help monitor and track responses, tone, sentiment and response time with the wider customer support team. Qualifications - Native-level English communication skills with exceptional writing skills. - 1-3 years of experience in social media or community management, community management or customer service, preferably on the B2C side. - Deep familiarity with major social platforms (specifically Reddit) and a passionate interest in cybersecurity, VPNs, and information technology. - Ability to work in a fast-paced global (mostly remote) environment. - High EQ with the ability to engage a privacy-conscious community, navigate delicate customer situations and collaborate effectively with customer support, product and marketing teams. Preferred - Cybersecurity, privacy, VPN, identity protection, or digital rights experience. - Experience working cross-functionally across product, customer service and marketing teams. - Understanding of SEO and performance marketing. - Proficiency in other European languages is a plus. What ExpressVPN Is Likely Looking For - Experience working in fast-growing global technology companies. - Interest in online privacy, security, and digital freedom. - Comfort working across international teams and multiple time zones. - Enthusiastic and willing to grow.

• Opportunity to work at the Foundation for Rural & Regional Renewal (FRRR), focusing on Australia's remote, rural and regional communities. • Coordinate the day-to-day delivery of FRRR's community philanthropy, community foundations and philanthropic partner support work. • Part-time (0.8 FTE), 24-month fixed term contract. • This role can be performed remotely from anywhere in Australia. • Support connections between internal teams and external stakeholders, bringing together information, relationships and practical support to strengthen partner experience and delivery of FRRR's community philanthropy work. • Reporting to the Social Infrastructure Manager, work collaboratively across teams to coordinate partner servicing, maintain strong administrative systems, and contribute to effective delivery of philanthropic services and community philanthropy activity.

Role Description The Community Philanthropy Coordinator supports the delivery of FRRR's community philanthropy, philanthropic services and related partnership support work. The role coordinates day-to-day systems, partner support, relationship administration and delivery activity that enable FRRR to strengthen community foundations, fundraising accounts and other place-based philanthropy and social infrastructure initiatives across remote, rural and regional Australia. Reporting to the Social Infrastructure Manager, this role works collaboratively across teams to coordinate partner servicing, maintain strong administrative systems, and contribute to the effective delivery of philanthropic services and community philanthropy activity. This includes: - Supporting community foundation and fundraising account services - Coordinating donor and partner reporting - Tracking opportunities and actions - Providing capability building support for community philanthropy partners - Assisting with the delivery of projects, events and engagement activities This role supports connections between internal teams and external stakeholders, bringing together information, relationships and practical support to strengthen partner experience and the delivery of FRRR's community philanthropy work. Qualifications - Strong understanding of rural and regional communities and community-led approaches - Ability to build and manage relationships with both external partners and internal teams - Experience coordinating the delivery of community initiatives, events and engagement activities - Support partnership development, researching prospects, tracking opportunities and coordinating inputs - Confidence working with systems, data and evolving technology, including AI tools - Relevant qualification in community development, social sciences, philanthropy or a related field — or equivalent practical experience Requirements - Desirable: experience building or improving systems and processes to support program delivery - Desirable: experience supporting partnership development - Desirable: experience working with rural, regional or community-based initiatives - Desirable: experience supporting events, learning activities or stakeholder engagement Key Responsibilities - Coordinate day-to-day support for community foundations, fundraising accounts and philanthropic service partners, ensuring timely, accurate and responsive service - Maintain partner records, workflows, reporting schedules, agreements and correspondence to support high-quality service delivery - Coordinate routine donor and partner communications, including onboarding, updates, reporting inputs and follow-up actions - Support partnership development by researching prospects, tracking opportunities and maintaining pipelines and contact records - Help coordinate events, meetings, campaigns and engagement activities that strengthen partnerships and stewardship - Support the coordination and delivery of community philanthropy initiatives, learning activities and network engagement - Maintain accurate systems, templates and administrative processes across philanthropic services and business development - Track delivery milestones, deadlines and reporting requirements to ensure commitments are met - Provide capability building support for community philanthropy partners, helping strengthen their skills, systems and confidence in philanthropic delivery - Work closely with Finance, Grants, Communications, Partnerships and other internal teams to support smooth delivery Benefits - Flexible hours and fully remote working, supporting balance and wellbeing - Ongoing professional development, including an annual staff conference hosted in regional Australia - A culture of growth and innovation, where new ideas are welcomed - The opportunity to work alongside a highly skilled, values-driven and committed team - The chance to be part of a nationally reputable organisation making real, lasting impact in rural, regional and remote communities - Access to confidential support and counselling through our Employee Assistance Program - Opportunity to be part of something bigger - shaping the future of rural and remote Australia How to Apply To express your interest, submit an online application through our application portal and include a professional resume. All applicants must also provide brief responses to the application questions that are included as part of the online application. Note: we do not accept cover letters as part of our application process. Applications will be reviewed upon receipt and we may close our job advertisement without notice, so don’t delay your application.

• Responsible for seeking out new residential sales opportunities for Metronet across multiple markets and states. • Identifying, coordinating, and implementing market development plans designed to maintain and increase residential sales opportunities. • Securing new opportunities through the development of relationships with residential housing contractors, single family Homeowner Associations, and Utility Companies. • Working with internal Community Development Operations, Outside Plant, and Residential Sales teams to maintain timeline and schedule for efficient delivery of services. • Conducting in-depth research and analysis of territory, including competitive landscape. • Negotiating with developers, builders, city contacts, and Homeowner Associations to secure necessary agreements. • Utilizing multiple resources to evaluate residential growth opportunities. • Executing concept to completion to secure new residential customers through various projects. • Collaborating with Finance, Marketing, and Legal to develop revenue opportunities. • Using company provided CRM software to manage and maintain pipeline and projects. • Maintaining existing and developing new relationships with local organizations to increase Metronet's footprint.