• Responsible for executing and monitoring the lifecycle management of records and data, ensuring integrity, accuracy, and compliance of information. • Act as the focal point for resolving complex issues and user queries (internal and external clients) related to registrations. • Receive daily client movements via email and/or system, following contractual rules, established procedures and policies, and meeting SLA deadlines. • Validate documentation and supporting information before entry to ensure the accuracy of data. • Changes and Maintenance - Process requests to change and update existing data. • Extend benefits to terminated employees and retirees. • Monitor and correct inconsistencies identified in records. • Enter additional and detailed information into the appropriate system fields. • Analyze and adjust information originating from the "registration reconciliation" and "billing reconciliations." • Ensure that all registration and maintenance activities comply with the general conditions and rules of carriers/insurers. • Support the creation and update of the department's procedural manuals. • Provide support to clients and internal teams on data and registration-related queries. • Responsible for managing deadlines, volumes, and quality of the department's activities; handle critical issues, maintain good team relationships, and ensure clear and transparent communication with the team. • Prepare the clients' operational book and validate information in Looker indicators. • Participate in meetings with the relationship team to present the operational book. • Interface with clients and carriers to resolve problems. • Support leadership in implementing improvements and automations. • Train and mentor Analysts I and II.

• Serve as the main point of contact for client registration needs and manage a portfolio of accounts independently • Test registration websites and internal applications for functionality, accuracy, and quality control • Collaborate with internal teams to gather client requirements and deliver specifications to IT for website builds • Provide customer service support, including data entry instructions, financial processing details, and production scheduling for tickets and credentials • Prepare onsite service requirements, participate in project team meetings, and support onsite execution as needed • Apply process improvement and project management principles, maintain documentation, track expenses, and provide weekly status updates

• Record 3-5 minute video walkthroughs explaining clear aligner treatment plans presented, including case selection rationale, staging, attachments, and movement sequencing • Review digital treatment simulations and narrate key clinical decisions on camera for practicing general dentists who have prescribed clear aligner treatments for their patients • Deliver polished recordings on a consistent schedule, 5-10 video recordings a day, 3-4 days a week

• The Digital Delivery Specialist – Process & Standards is responsible for evaluating, developing, implementing, and continuously improving Digital Delivery standards, workflows, and best practices across Michael Baker International. • This role drives efficiency, consistency, quality, and scalability in project delivery through process optimization, automation, data-driven workflows, and adoption of advanced digital capabilities. • Digital Delivery Specialists work closely with Digital Delivery Managers and Leaders to support project execution, while partnering with the Digital Delivery Director to align advanced capabilities with enterprise strategy. • This role serves as the technical expert in one or more specialization areas including automation, digital twins, visualization, and data integration, ensuring innovative solutions are deployed consistently across projects. • Lead the development, implementation, and continuous improvement of Digital Delivery standards, workflows, and best practices that drive consistency, efficiency, and quality across project delivery. • Develop, document, and maintain Digital Delivery standards, workflows, templates, and best practices that promote consistency and efficiency across projects. • Evaluate existing Digital Delivery standards, templates, workflows, and project execution practices to identify opportunities for standardization, modernization, automation, and performance improvement. • Monitor workflow performance, data integrity, and model quality to drive continuous improvement and support measurable business outcomes at both project and organizational levels.