ALS Association logo
ALS Association

The ALS Association is a non-profit organization that is committed to assisting individuals who have ALS (amyotrophic lateral sclerosis) while providing support

Manager, Technology Enablement

Location

United States

Posted

26 days ago

Salary

$60.4K - $69.2K / year

Seniority

Mid Level

Bachelor Degree2 yrs expEnglish

Job Description

Manager, Technology Enablement

ALS Association

• Reporting to the Associate Director, Technology Enablement, perform the day-to-day execution of the organization’s digital product and service enablement strategy • Ensure staff have the knowledge, resources, and support needed to effectively adopt and utilize enterprise systems • Contribute to training delivery, enablement content, and user support operations • Manage the intake, prioritization, and execution of enablement-related initiatives • Translate system and process changes into clear, user-centered experiences that drive adoption and reduce friction • Lead the planning, coordination, and delivery of training sessions and learning experiences across systems and tools • Partner with subject-matter experts to translate technical and process changes into clear, user-ready materials • Define and track training success metrics (adoption, engagement, proficiency) and continuously refine approaches based on insights • Establish and enforce standards for documentation, training materials, and user-facing content to ensure consistency and quality • Oversee the lifecycle of SOPs, guides, and enablement assets, ensuring content remains accurate, accessible, and streamlined • Coordinate updates across platforms (e.g., knowledge bases, intranet, tools like Spekit) to create a seamless user experience • Develop and manage project plans, timelines, and deliverables for system rollouts, process changes, and training initiatives • Track progress, manage risks, and proactively communicate updates to stakeholders to ensure successful delivery • Capture user support trends and analyze request data to identify systemic issues, training gaps, and opportunities for proactive enablement • Implement scalable solutions (training, documentation, process improvements) to reduce support volume and improve user experience • Act as a feedback loop between end users and system owners to inform ongoing enhancements • Support other Data & Technology efforts as needed such as imports, reporting, and other data quality initiatives.

Job Requirements

  • Bachelor’s degree or 2-4 years of related experience and/or training; or equivalent combination of education and experience
  • Experience supporting training, documentation, user support, or technology enablement efforts
  • Experience delivering training and/or creating documentation for systems used by audiences with varying levels of technical proficiency
  • Demonstrated ability to coordinate projects or initiatives, including organizing tasks, tracking progress, and collaborating with stakeholders
  • Strong ability to translate technical concepts and process changes into clear, user-friendly materials
  • Solid organizational and time management skills, with the ability to manage multiple priorities and follow through on deliverables
  • Ability to work independently while also collaborating effectively across teams
  • Interest in improving user experience through training, documentation, and support
  • Comfortable working across multiple systems and tools in a dynamic environment
  • Experience working with enterprise systems and platforms, preferably within a nonprofit environment, including fundraising platforms, CRMs, and other operational tools (e.g., Salesforce, Microsoft Office 365, Luminate Online, Spekit, Camtasia, or similar).

Benefits

  • Healthcare benefits
  • 401(k) plan with employer match
  • Short-term and long-term disability coverage
  • Basic life insurance
  • Well-being benefits
  • Paid time off
  • Several paid holidays

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