• Reporting to the Associate Director, Technology Enablement, perform the day-to-day execution of the organization’s digital product and service enablement strategy • Ensure staff have the knowledge, resources, and support needed to effectively adopt and utilize enterprise systems • Contribute to training delivery, enablement content, and user support operations • Manage the intake, prioritization, and execution of enablement-related initiatives • Translate system and process changes into clear, user-centered experiences that drive adoption and reduce friction • Lead the planning, coordination, and delivery of training sessions and learning experiences across systems and tools • Partner with subject-matter experts to translate technical and process changes into clear, user-ready materials • Define and track training success metrics (adoption, engagement, proficiency) and continuously refine approaches based on insights • Establish and enforce standards for documentation, training materials, and user-facing content to ensure consistency and quality • Oversee the lifecycle of SOPs, guides, and enablement assets, ensuring content remains accurate, accessible, and streamlined • Coordinate updates across platforms (e.g., knowledge bases, intranet, tools like Spekit) to create a seamless user experience • Develop and manage project plans, timelines, and deliverables for system rollouts, process changes, and training initiatives • Track progress, manage risks, and proactively communicate updates to stakeholders to ensure successful delivery • Capture user support trends and analyze request data to identify systemic issues, training gaps, and opportunities for proactive enablement • Implement scalable solutions (training, documentation, process improvements) to reduce support volume and improve user experience • Act as a feedback loop between end users and system owners to inform ongoing enhancements • Support other Data & Technology efforts as needed such as imports, reporting, and other data quality initiatives.

• Support the execution of federal and state advocacy strategies and policy campaigns under the direction of the Director of Advocacy Engagement and Mobilization. • Draft advocacy materials including action alerts, fact sheets, blog posts, talking points, and social media content to advance the Association’s legislative and regulatory priorities. • Coordinate day-to-day advocacy communications, including updating the Advocacy Action Center and monitoring engagement metrics. • Drive the creation and execution of compelling public affairs messaging and materials that elevate and reinforce the Association’s government affairs objectives. • Assist in managing logistics for advocacy events, including briefings, webinars, and Hill or state-level meetings. • Track and analyze policy developments, hearings, and legislation relevant to ALS and related health policy issues. • Support grassroots engagement, including recruitment, training, and mobilization of advocates. • Assist with the development of advocacy reports, presentations, and dashboards to evaluate campaign effectiveness. • Provide administrative and project management support to the Advocacy & Public Policy team. • Represent The ALS Association at meetings, coalition convenings, and advocacy events as assigned. • Perform other duties as required to support the team’s mission and objectives.

• Act as primary local company contact for assigned sites for specific trials. • Actively participate in site feasibility and/or Site Qualification Visits (SQVs). • Attend/participate in investigator meetings as needed. • Execute activities within site initiation and start-up, preparation and conduct of site monitoring (including remote monitoring), site management (by study specific systems and other reports/dashboards) and site/study close-out according to SOPs, Work Instructions (WIs) and policies. • Implementation of analytical risk-based monitoring model at the site level and work with the site to ensure timely resolution of issues found during monitoring visits. • Ensure site staff are trained, and the corresponding training records are complete and accurate at any point during all trial phases. • Collaborate closely with LTM and central study team for the activities during site activation phase in order to speed up the process and activate the site in shortest possible timeframe. • Contribute to site level recruitment strategy and contingency planning and implementation in partnership with other functional areas. • Ensure site study supplies (such as Non-Investigational Product (IP), lab kits, etc.) are adequate for trial conduct. • Ensure that clinical drug supplies are appropriately used, handled and stored and returns are accurately inventoried and documented.

• Provides clinical training to various groups such as Sales Representatives, Tech Teams, Merit employees, Cath lab and Radiology staff, Insertion Site Care Clinicians and physicians on all Merit products. • Demonstrates mastery, competence, and expertise with all assigned products within the Interventional verticals and associated cardiac and interventional procedures. • Leads in organizing and overseeing the on-site or remote clinical aspects of product related StatSeal account trials or conversions, including documenting and tracking of comments, opportunities and projects in CRM. • Operates within the clinical applications team, acting as the main clinical resource for the assigned products in the assigned region, as well as a resource for other team members and providing assigned mentorship to peers. • In-service, guide, and clinically support customers on new and existing products, training and in-servicing at accounts’ locations ~50% of the time. • Assist in the assessment of new product market research trials in the field (CPE’s) and new product introductions. • Provide ongoing product related instruction to customers and offer relevant product information. • Address clinical inquiries from doctors, technicians, sales representatives, and other relevant parties. • Integrate into the clinical and regional teams to become a value-add contributing member. • Acts as clinical product related resource to customers and sales teams. • Perform other duties and tasks, as required.