Role Description We are seeking a compassionate registered nurse (RN) to join our growing team! In this role, you will provide critical after-hours support, triaging hospice patients and family needs over the phone with professionalism and empathy. You will help ensure timely interventions and coordination of care for patients receiving hospice services. Qualifications - Active multistate Registered Nurse (RN) license - Hospice, palliative, or end-of-life care is strongly preferred - Must be comfortable with technology and electronic medical records (EMR) utilized for documentation of calls - Ability and comfort with typing documentation and notes in a fast-paced environment - Strong communication and critical thinking skills - Ability to work independently in a remote environment Requirements - Must be able to handle stress and multitask when receiving calls (minimum of 5 calls per hour on weekdays, and up to 8 per hour on weekends) - This is a remote position that requires consistent attendance, active communication, and reliable internet connectivity during all scheduled shifts to support timely patient care coordination Benefits - Base pay at $25 an hour with multiple opportunities to increase the hourly rate with a potential to earn up to $28 an hour within your first 6 months of hire - 3 weeks of paid remote training - Supportive clinical team - Work from home allows you to create a comfortable and personalized workspace - Shorter shifts that provide a better work-life balance and reduce potential for burnout - All nurses are eligible for a $1 shift differential for overnights and a $1 shift differential for weekends (Friday evening, Saturday & Sunday) - All part-time and full-time nurses accumulate PTO, based on the number of hours worked (per year) - All part-time and full-time nurses are eligible to participate in our 401(k) plan - Full-time nurses may also participate in medical, dental, vision, and/or supplemental insurances

• Control de Inventario: Comunicación con almacén sobre la producción en tiempo, así como de las órdenes de compra asignadas a Coyote y a las líneas transportistas. • Monitoreo: Monitoreo satelital de las unidades para su coordinado ingreso y salida de almacén. • Ingreso de Unidades: Coordinar el ingreso de operadores de acuerdo a los tiempos de carga y espacio dentro de almacén. • Supervisión de Operaciones de Carga: Coordinar y supervisar las actividades de carga de mercancías en el almacén. • Seguridad y Cumplimiento: Garantizar que todos los operadores cuenten con equipo de seguridad y sigan los lineamientos de planta/almacén. • Salida de Unidades: Gestionar documentación de salida (CCP) y unidad satelital en funcionamiento. • Comunicación y Coordinación: Actuar como enlace entre Coyote, Líneas transportistas y almacén. • Resolución de Problemas: Identificar y resolver problemas operativos que puedan surgir durante las actividades de carga y descarga. • Reporte y Documentación: Mantener registros precisos de las actividades diarias y reportar cualquier incidencia o desviación.

• Serve as primary contact for all inbound and outbound patient calls regarding patient balance inquiries, claims processing, insurance updates, and payment collections • Initiate outbound calls to patients of RCM clients to understand and address any account/payment issues, such as demographic and insurance updates • Input and update patient account information and document calls into the Practice Management system • Other duties as required to support and enhance our customer/patient-facing activities

• Expands and develops knowledge with exposure to a variety of roles related to area of study • Participates on work teams, contributes to projects and initiatives, and performs various tasks as needed by the assigned unit/department • Performs research and prepares reports on assigned topics and/or projects when required • Works as a member of a team providing service to internal and external customers