• Assists in planning and designing business processes; • Assists in formulating recommendations to improve and support business activities; • Assists in analyzing and documenting client's business requirements and processes; • Communicates these requirements to technical personnel by constructing basic conceptual data and process models, including data dictionaries and volume estimates; • Assists in creating basic test scenarios to be used in testing the business applications; • Assists in developing and modifying systems requirements documentation to meet client needs; • Participates in meetings with clients to gather and document requirements and explore potential solutions; • Executes systems test from existing test plans; • Assists in analyzing testing results in all phases; • Participates in technical reviews and inspections to verify intent of change.

Role Description Kadiak, LLC, a Koniag Government Services company, is seeking a Business Analyst II to support Kadiak and our government customer. This position requires the candidate to be able to obtain a Public Trust. The position is remote. Provides expert-level business analysis and process optimization support for the Indian Health Service (IHS) PMO Operations. This role is responsible for driving efficiency and effectiveness within a complex government healthcare environment, with a primary focus on improving workflows, systems, and procedures. The Business Analyst Level III will be a key resource in helping the organization implement a new electronic health record, requiring a deep understanding of both functional and technical aspects of healthcare IT. The position requires a professional with a high degree of emotional intelligence and cultural sensitivity, capable of building consensus and trust with diverse stakeholders from IHS leadership to end-users in various facilities. This individual will be a trusted advisor, helping to translate strategic goals into tangible, actionable process improvements. - Conducting detailed requirements gathering through interviews, workshops, and documentation analysis to define project scope and objectives. - Developing and maintaining comprehensive process documentation, including process maps, workflow diagrams using tools like Visio, and Standard Operating Procedures (SOPs). - Facilitating collaborative sessions with stakeholders across all levels of the organization to identify pain points, analyze business needs, and present data-driven solutions. - Serving as a liaison between functional business units and technical teams, ensuring that system requirements are accurately documented and understood by all parties. - Providing analytical support for process optimization efforts, utilizing strong problem-solving skills to assess complexities, dependencies, and potential risks. - Developing and delivering training materials and presentations to end-users and leadership to support new processes or system implementations. - Utilizing project management principles and tools, such as Microsoft Project, to assist in tracking project progress, resource allocation, and timely delivery of project milestones. - Playing a key role in change management activities, helping to ensure smooth transitions to new processes and technologies with minimal disruption to IHS operations. - Providing expertise on best practices for business analysis and process improvement, helping to foster a culture of continuous enhancement within the PMO. - Supporting the development of strategic planning documents by providing insights on process capabilities, operational gaps, and future resource needs. Qualifications - A Bachelor's degree in Business Administration, Information Systems, Healthcare Management, or a related field is required. - An advanced degree is strongly recommended to support the complex strategic and operational aspects of this role. Requirements - 7-10 years of experience in business analysis, process improvement, or project management within healthcare management or operations. - Demonstrable experience helping large organizations, particularly government entities, implement major IT solutions such as an electronic health record. - A proven track record of working successfully in a government contracting environment is strongly encouraged. - Experience in process optimization, requirements gathering, and stakeholder management in a large-scale, enterprise-level setting. - Proficiency in business analysis and project management tools, with a strong understanding of applications like Microsoft Project and process mapping software like Visio. Desired Qualifications - A PMP (Project Management Professional) certification is strongly recommended. - Working knowledge of modern healthcare data standards and an understanding of the challenges and opportunities within the government healthcare sector. - Demonstrated experience in a leadership or senior role, mentoring junior staff, and fostering a collaborative, respectful, and culturally sensitive work environment. Security Requirement - Ability to obtain a Public Trust. Benefits - Competitive compensation. - Extraordinary benefits package including health, dental and vision insurance. - 401K with company matching. - Flexible spending accounts. - Paid holidays. - Three weeks paid time off. - And more. Company Description Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

• Elicit, document, and manage business and functional requirements for authentication and identity workflows including login, multi-factor authentication, account recovery, and credential consolidation • Analyze and map current-state identity journeys, documenting pain points, embedded business logic, and integration dependencies • Translate requirements into user stories, process flows, and functional specifications consumable by engineering and architecture teams • Partner with identity architects, UI developers, and security engineers to validate that solutions meet business and compliance requirements • Support the design and documentation of the identity Abstraction Layer, ensuring application team requirements are captured and reflected in the vendor-agnostic integration model • Facilitate working sessions and workshops with business and technology stakeholders to surface requirements and drive alignment • Maintain a requirements traceability matrix and ensure requirements are tracked through delivery • Identify gaps, risks, and dependencies across workstreams and escalate appropriately • Produce clear, well-organized documentation including BRDs, user stories, process maps, and meeting summaries

Role Description Estamos ampliando nosso time e buscamos um(a) Analista Funcional CRM Salesforce Sênior para atuar em projetos estratégicos, apoiando clientes na evolução de suas plataformas Salesforce. Se você possui perfil consultivo, facilidade para entender processos de negócio e experiência com Sales Cloud ou Service Cloud, essa vaga pode ser sua! - Habilitar e configurar recursos declarativos do Salesforce para atender às necessidades do projeto (Gestão de objetos, gestão de usuários, carga de dados, criação de indicadores e demais recursos das nuvens de Sales e/ou Service); - Criar automações utilizando Flows, Regras de validação, Workflows e Process Builders; - Atuar nas interações com o cliente (e-mails, reuniões, apresentações, testes, homologações, etc.); - Realizar o treinamento aos usuários da plataforma; - Apoiar equipe de desenvolvimento no entendimento do ambiente parametrizado; - Entender e auxiliar na documentação das demandas, requisitos, necessidades, fluxos e processos relacionados às questões técnicas e de negócio do projeto; - Gerar documentação do projeto; - Registro das atividades realizadas com foco nas horas gastas por cliente e/ou projeto; - Responder aos chamados Service Cloud; - Pesquisar novas ferramentas e inovações no mercado, que auxiliem a sua área na empresa. Qualifications - Experiência comprovada em implementação de projetos Salesforce (Sales e/ou Service Cloud), nas dimensões: governança, processos, automação e sustentação; - Habilidade no entendimento e documentação dos requisitos do negócio; - Conhecimento sobre soluções analíticas para gestão de indicadores e KPIs; - Formação: Análise de Sistemas, Gerenciamento de Projetos ou áreas afins; - Conhecimentos em Métodos Ágeis para gestão de projetos; - Gestão de Ambientes, Configuração e Versionamento; - Conhecimento em integração Salesforce com outras plataformas. Requirements - Ter certificação Salesforce Administrador Salesforce; - Conhecimento em AgentForce (IA generativa da Salesforce); - Conhecimento em Omni Channel e integração de atendimento com chat, redes sociais e whatsapp.