Role Description Estamos ampliando nosso time e buscamos um(a) Analista Funcional CRM Salesforce Sênior para atuar em projetos estratégicos, apoiando clientes na evolução de suas plataformas Salesforce. Se você possui perfil consultivo, facilidade para entender processos de negócio e experiência com Sales Cloud ou Service Cloud, essa vaga pode ser sua! - Habilitar e configurar recursos declarativos do Salesforce para atender às necessidades do projeto (Gestão de objetos, gestão de usuários, carga de dados, criação de indicadores e demais recursos das nuvens de Sales e/ou Service); - Criar automações utilizando Flows, Regras de validação, Workflows e Process Builders; - Atuar nas interações com o cliente (e-mails, reuniões, apresentações, testes, homologações, etc.); - Realizar o treinamento aos usuários da plataforma; - Apoiar equipe de desenvolvimento no entendimento do ambiente parametrizado; - Entender e auxiliar na documentação das demandas, requisitos, necessidades, fluxos e processos relacionados às questões técnicas e de negócio do projeto; - Gerar documentação do projeto; - Registro das atividades realizadas com foco nas horas gastas por cliente e/ou projeto; - Responder aos chamados Service Cloud; - Pesquisar novas ferramentas e inovações no mercado, que auxiliem a sua área na empresa. Qualifications - Experiência comprovada em implementação de projetos Salesforce (Sales e/ou Service Cloud), nas dimensões: governança, processos, automação e sustentação; - Habilidade no entendimento e documentação dos requisitos do negócio; - Conhecimento sobre soluções analíticas para gestão de indicadores e KPIs; - Formação: Análise de Sistemas, Gerenciamento de Projetos ou áreas afins; - Conhecimentos em Métodos Ágeis para gestão de projetos; - Gestão de Ambientes, Configuração e Versionamento; - Conhecimento em integração Salesforce com outras plataformas. Requirements - Ter certificação Salesforce Administrador Salesforce; - Conhecimento em AgentForce (IA generativa da Salesforce); - Conhecimento em Omni Channel e integração de atendimento com chat, redes sociais e whatsapp.

Role Description We are growing fast and need a Healthcare Business Analyst to play a critical role in bridging the gap between business needs and technology solutions. This role will involve working closely with internal teams and healthcare stakeholders to analyze, define, and implement AI-driven solutions that optimize workflows, enhance decision-making, and drive operational efficiency. Key Responsibilities - Business Analysis & Requirements Gathering - Work closely with healthcare providers, payers, and internal teams to gather and document business requirements. - Analyze existing workflows and reimagine opportunities for AI-first process optimization. - Translate business needs into functional specifications and user stories for development teams. - Solution Implementation & Process Optimization - Partner with product and engineering teams to define and validate AI solutions that align with healthcare industry standards. - Assist in the implementation of new features and process improvements to enhance efficiency and compliance. - Work on data mapping and integration requirements for interoperability with existing healthcare systems (EHRs, claims processing, etc.). - Stakeholder Collaboration & Communication - Act as a bridge between business and technical teams, ensuring clear communication and alignment on project goals. - Develop and present business cases, process flows, and impact analyses to stakeholders. - Provide training and documentation to end-users to ensure successful adoption of AI-powered solutions. - Data Analysis & Compliance - Analyze healthcare data to identify trends, inefficiencies, and opportunities for automation. - Ensure compliance with industry regulations (HIPAA, CMS, etc.) when designing and implementing AI solutions. - Work with the data science and engineering teams to validate model outputs and enhance decision-making frameworks. Qualifications - 4+ years in business analyst, product analyst/PM, or consulting roles in healthcare (provider, payer, or health tech). - Strong understanding of healthcare operations, including claims processing, prior authorization, provider workflows, and regulatory compliance. - Experience working with AI-driven solutions, data analysis, or healthcare IT systems (EHRs, HL7, FHIR, APIs). - Ability to break down complex problems, identify root causes, and recommend solutions. - Experience in Agile methodologies, including writing user stories, defining acceptance criteria, and working with development teams. - Strong verbal and written communication skills, with the ability to engage both technical and non-technical stakeholders. Preferred - Experience with AI/ML applications in healthcare, SQL or Python for data analysis, and working in a startup or fast-paced environment. Benefits - Work at the intersection of AI and healthcare, shaping solutions that improve patient care and streamline operations. - Collaborate with a highly skilled team of engineers, data scientists, and healthcare experts. - Opportunity for career growth as we rapidly scale and expand our impact. - A dynamic and innovative work environment where your contributions drive meaningful change.

Role Description Luxoft Financial Services has one of the world's leading Murex practices. We are a top-tier Murex Alliance Partner and a market leader in implementation, integration, upgrade and migration. We provide end-to-end project services and have delivered over 200 successful Murex projects across all major asset classes and sectors including investment banking, asset management, corporate treasury, and insurance. Whether you possess a background in finance, technology, or Mathematics, your experience in the capital markets industry would be of high interest to us. Responsibilities - Gather and document business, functional, and operational requirements across Murex projects, sustainment activities, and production support processes. - Analyze current-state workflows, system usage, and data flows to identify process gaps, inefficiencies, and improvement opportunities. - Facilitate workshops with business, operations, risk, finance, and technology stakeholders to understand requirements and validate findings. - Translate business requirements into functional and high-level technical specifications aligned with Murex capabilities and operating model objectives. - Support current-state assessments and target-state design by documenting processes, dependencies, integrations, and business impacts. - Contribute to gap analysis, prioritization of recommendations, and development of implementation roadmaps supporting the future-state operating model. Qualifications - 6-9 years overall relevant experience as a BA in Techno-Functional space. - Hands-on experience as a Business Analyst or Techno-Functional Analyst within Murex. - Strong understanding of capital markets workflows, including front-office, operations, risk, finance, and trade lifecycle processes. - Ability to elicit, analyze, and document business, functional, and system requirements from multiple stakeholder groups. - Experience conducting process mapping, workflow analysis, gap assessments, and requirements traceability. - Working knowledge of Murex modules, interfaces, data flows, configurations, and end-to-end platform processes. - Strong stakeholder management, workshop facilitation, communication, and documentation skills. Requirements - Experience with Murex implementation, upgrade, transformation, or Target Operating Model (TOM) initiatives. - Familiarity with Agile delivery methodologies, JIRA, Confluence, and requirements management tools. - Understanding of Murex support models (KTLO/BAU), release management, and production support processes. - Experience working across vendor, business, and technology teams in complex financial services environments. Benefits - Languages: English: C2 Proficient - Seniority: Senior

Role Description Luxoft Financial Services has one of the world's leading Murex practices. We are a top-tier Murex Alliance Partner and a market leader in implementation, integration, upgrade and migration. We provide end-to-end project services and have delivered over 200 successful Murex projects across all major asset-classes and sectors including investment banking, asset management, corporate treasury and insurance. Whether you possess a background in finance, technology or Mathematics, your experience in the capital markets industry would be of high interest to us. Responsibilities - Assess and document current-state production support, incident management, problem management, and KTLO (Keep The Lights On) processes across the Murex landscape. - Analyze support workflows, ticket trends, service levels, operational controls, and handoff points to identify inefficiencies and improvement opportunities. - Facilitate workshops with support teams, operations, business users, and technology stakeholders to gather requirements and understand operational pain points. - Define and document target-state support processes, support models, escalation paths, SLAs, and build-to-run transition requirements. - Evaluate alignment of support processes with ITSM best practices and recommend improvements to service delivery, governance, and operational resilience. - Support the development of operational KPIs, reporting frameworks, and continuous improvement recommendations for Murex support and sustainment functions. Qualifications - 6-9 years overall relevant experience as a Business Analyst, Operations Analyst, or Support Analyst within Murex. - Strong understanding of production support, incident management, problem management, change management, and IT service management processes. - Knowledge of Murex operational workflows, production environments, batch processing, interfaces, and day-to-day support activities. - Experience analyzing ticket volumes, service metrics, support processes, and operational performance data. - Ability to document support workflows, operational procedures, process maps, and service management requirements. - Strong stakeholder management, workshop facilitation, communication, and documentation skills. Requirements - Experience with ITIL or ITSM frameworks and tools such as ServiceNow, Jira Service Management, or similar platforms. - Exposure to Murex KTLO, release management, environment management, and production readiness activities. - Familiarity with support governance, SLA/KPI management, and vendor-managed service models. - Understanding of capital markets operations, trade lifecycle support, reconciliations, market data, and post-trade processing. Other - Languages: English: C2 Proficient - Seniority: Senior