• Promote learner and faculty success and quality through data-informed decisions and projects • Support successful programs through oversight, coaching, engagement and management of adjunct faculty. • Assure the achievement of institutional and programmatic benchmarks, performance indicators and process efficiency with analytical support and discipline. • Collaborate with university team members to ensure that we support our world-class faculty according to SNHU's core values. • Develop and follow processes to support faculty according to accreditation standards, institutional policies, and human resource standards, • Part of the team that is responsible and accountable for optimization of all parts of the faculty experience and lifecycle including daily operational processes and tasks related to students and faculty. • Lead collaborative efforts across departments to support learner, faculty, and graduate success and program growth. • Conduct environmental scanning and research in collaboration with internal and external partners to identify trends and inform actions to increase faculty excellence. • Support improvements in processes to increase automation, improve data and reporting, ability to grow, reduce cost, and better support collaboration between partners. • Support a high engagement faculty experience along each phase of the adjunct faculty lifecycle. • Participate in communication and collaboration across partners to assure holistic approaches to process and experience optimization. • Participate in the review, documentation, and reporting of processes, process-based metrics, initiative progress and measures, across stakeholder teams, to maintain the transparency of the results of this team's efforts. • Analyze data to improve the faculty experience

• Facilitate the initiation of clinical trials, ensuring compliance with regulatory requirements • Deliver site start-up and activation work to a high standard, working closely with your team and stakeholders • Assist in the preparation and submission of regulatory documents, such as clinical trial applications and ethics committee submissions • Coordinate with internal and external stakeholders to obtain necessary approvals and authorizations for study initiation • Maintain accurate and up-to-date records of regulatory submissions and approvals • Support study teams in the development of study documents, including protocols, informed consent forms, and investigator brochures • Participate in study start-up meetings and provide input on regulatory requirements and timelines

• Assessing and managing credit risk for commercial clients • Analyzing financial statements and monitoring loan portfolios • Facilitating credit needs of customers by underwriting requests • Managing ongoing credit risk of existing loan portfolios through continuous credit monitoring • Reviewing credit and financial information including financial statements and due diligence reports • Preparing cash flow, collateral schedules, financial models, and guarantor statement analysis • Ensuring compliance with credit policies and identifying risk-related issues needing escalation

• Must exemplify TreviPay Mission and Values. • Must meet or exceed department metrics, program Service Level Agreements (SLAs) and department Service Level Standards (SLSs). • Skilled to de-escalate challenging customers, clients or merchants and provide exceptional customer support. Use sound judgement to route escalated requests and unresolved issues to the appropriate team members (e.g.: tier 2 or 3 or Leadership). • Serve as a primary contact to clients, merchants and customers providing timely, accurate and comprehensive responses and resolution to common questions and issues regarding supported programs, systems, processes, and procedures. • Provide feedback and assistance to collaborate with other team members or leadership to improve processes, procedures, new implementations and subsequent training and documentation. • Welcome change and adapt positively to internal and external changes as well as driving change as needed. • Dedicated to actively engage in building rapport with internal and external parties to provide an excellent customer experience resulting in increased program usage. • Illustrate initiative by proactively contacting customers and merchants to address issues (e.g.: rejections, disputes, authorizations, technical needs, potential account issues, etc.). • Complete assigned learning before the due date while actively participating in learning sessions. • Perform other duties as assigned by leadership.