• Client support • Serve as a primary support contact for the collection, quoting, and presentation process for prospective and existing clients • Assist with new client onboarding, implementation, and ongoing benefit administration coordination • Create and maintain client-facing materials such as benefit guides, proposal comparisons, and enrollment documentation • Monitor and follow up on open service issues to ensure timely resolution and a high level of client satisfaction • Technology support • Maintain accurate CRM records, including prospect/client activities, documentation, and pipeline updates • Maintain and update benefit administration systems (e.g., Employee Navigator) and internal operational platforms • Prepare insurance proposals using internal and carrier quoting platforms (fully insured, level-funded, and ancillary) • Monitor quote status and proactively follow up with carriers, vendors, and internal stakeholders to ensure timely delivery • Enrollment and renewal support • Collect, organize, and manage documentation including census data, renewal materials, benefit plans, and underwriting requirements • Support annual renewals by gathering updated data, coordinating timelines, and assisting with analysis and proposal development • Coordinate enrollments, eligibility updates, and service requests with carrier and vendor partners • Support open enrollment processes, including tracking deadlines, preparing materials, and assisting with client communications

Role Description - Assist clients on all inquiries via live chat or email - Ensure efficient and excellent customer service experience provided - Be well equipped with the Company's platform/product including keeping abreast of general market conditions - Diligently and effectively manage and follow up on inquiries/complaints of current/prospective clients - Possess a strong ability to understand what customers truly need and convert it to constructive feedback and suitable solutions for management - Ensure frontline operations are smooth, including flagging out any necessary discrepancy or situational risk to management on time - Continuously seek improvement to enhance team’s performance and work efficiency including overall work process Qualifications - Ideal candidate possesses a bachelor degree in finance / economics / mathematics or any related capacity - Minimum diploma in business administration or business management with keen and sharp eye for numbers - Preferably candidates with 2-4 years of customer service experience, trained in frontline operations (Livechat and Email) - Advantageous for candidates with experience working in financial institutions, fintech - Someone with sharp acumen and keen eyes with numbers and statistics is ideal for this position - Proficient in English & Burmese in communication and writing in order to liaise with dedicated market counterparts - Possess great passion to develop knowledge and a long-term career in fintech/crypto trading firms - Team player, who is committed and self-driven, with the ability to respond positively to a client's request for assistance - Able to perform 5 days' shift work including weekends & Public Holidays (8am-5pm / 4pm-1am / 12am-9am) Benefits - Study Growth Fund: We support your professional development and continuous learning - Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation - Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world - Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company - Internal Mobility: Grow with us - Your long-term development is important to us. We offer internal job opportunities to help build your career path

• Gestion de flux multicanaux : appels entrants, SMS et emails • Assistance aux utilisateurs (moniteurs, élèves) rencontrant des problématiques liées : à l’application, aux examens, au parcours de formation • Suivi des demandes et coordination avec les équipes internes si besoin

Role Description We are expanding our remote team and are seeking detail-oriented individuals to assist with client support and administrative coordination. This role focuses on organizing service requests, maintaining accurate records, communicating with clients, and ensuring a smooth experience throughout the service process. This opportunity is well suited for individuals who are organized, dependable, communicate effectively, and enjoy working independently while collaborating with a remote team. - Coordinate client requests and service arrangements based on individual needs and preferences - Research available options and prepare recommendations when appropriate - Confirm and verify service details to ensure accuracy - Communicate professionally with clients through phone, email, and online messaging platforms - Assist with updates, modifications, and general client inquiries - Maintain accurate records, documentation, and scheduling information - Follow established procedures and company guidelines - Participate in training Qualifications - Must be at least 18 years of age - Authorized to work in the United States, United Kingdom, Mexico, Australia, Spain, or eligible countries within Latin America - Strong written and verbal English communication skills - Excellent organizational and time management abilities - Comfortable using email, online platforms, and digital communication tools - Reliable internet connection and access to a smartphone; computer access is strongly preferred - Ability to work independently and manage multiple tasks efficiently Benefits - Remote work environment - Flexible scheduling - Comprehensive onboarding and ongoing training - Collaborative and supportive team environment