Role Description - Assist clients on all inquiries via live chat or email - Ensure efficient and excellent customer service experience provided - Be well equipped with the Company's platform/product including keeping abreast of general market conditions - Diligently and effectively manage and follow up on inquiries/complaints of current/prospective clients - Possess a strong ability to understand what customers truly need and convert it to constructive feedback and suitable solutions for management - Ensure frontline operations are smooth, including flagging out any necessary discrepancy or situational risk to management on time - Continuously seek improvement to enhance team’s performance and work efficiency including overall work process Qualifications - Ideal candidate possesses a bachelor degree in finance / economics / mathematics or any related capacity - Minimum diploma in business administration or business management with keen and sharp eye for numbers - Preferably candidates with 2-4 years of customer service experience, trained in frontline operations (Livechat and Email) - Advantageous for candidates with experience working in financial institutions, fintech - Someone with sharp acumen and keen eyes with numbers and statistics is ideal for this position - Proficient in English & Burmese in communication and writing in order to liaise with dedicated market counterparts - Possess great passion to develop knowledge and a long-term career in fintech/crypto trading firms - Team player, who is committed and self-driven, with the ability to respond positively to a client's request for assistance - Able to perform 5 days' shift work including weekends & Public Holidays (8am-5pm / 4pm-1am / 12am-9am) Benefits - Study Growth Fund: We support your professional development and continuous learning - Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation - Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world - Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company - Internal Mobility: Grow with us - Your long-term development is important to us. We offer internal job opportunities to help build your career path

• Gestion de flux multicanaux : appels entrants, SMS et emails • Assistance aux utilisateurs (moniteurs, élèves) rencontrant des problématiques liées : à l’application, aux examens, au parcours de formation • Suivi des demandes et coordination avec les équipes internes si besoin

Role Description We are expanding our remote team and are seeking detail-oriented individuals to assist with client support and administrative coordination. This role focuses on organizing service requests, maintaining accurate records, communicating with clients, and ensuring a smooth experience throughout the service process. This opportunity is well suited for individuals who are organized, dependable, communicate effectively, and enjoy working independently while collaborating with a remote team. - Coordinate client requests and service arrangements based on individual needs and preferences - Research available options and prepare recommendations when appropriate - Confirm and verify service details to ensure accuracy - Communicate professionally with clients through phone, email, and online messaging platforms - Assist with updates, modifications, and general client inquiries - Maintain accurate records, documentation, and scheduling information - Follow established procedures and company guidelines - Participate in training Qualifications - Must be at least 18 years of age - Authorized to work in the United States, United Kingdom, Mexico, Australia, Spain, or eligible countries within Latin America - Strong written and verbal English communication skills - Excellent organizational and time management abilities - Comfortable using email, online platforms, and digital communication tools - Reliable internet connection and access to a smartphone; computer access is strongly preferred - Ability to work independently and manage multiple tasks efficiently Benefits - Remote work environment - Flexible scheduling - Comprehensive onboarding and ongoing training - Collaborative and supportive team environment

Role Description We are seeking a dependable and organized Remote Client Services Coordinator to join our growing team. This fully remote position is ideal for individuals who enjoy helping others, staying organized, and managing multiple responsibilities in a professional environment. If you are detail-oriented, communicate effectively, and enjoy working independently while providing outstanding client support, we encourage you to apply. In this role, you will serve as a primary point of contact for clients by: - Coordinating appointments - Organizing schedules - Maintaining accurate records - Providing timely updates throughout the service process - Assisting with managing calendars - Responding to inquiries - Confirming important information - Ensuring that all details are accurately documented Your ability to stay organized and prioritize tasks will help create a smooth and efficient experience for both clients and internal team members. The ideal candidate is self-motivated, dependable, and comfortable working in a remote environment. You should possess: - Excellent written and verbal communication skills - Strong attention to detail - The ability to manage multiple priorities while maintaining a high level of professionalism - Confidence using email, online scheduling platforms, and digital collaboration tools - A willingness to learn new systems Qualifications - Excellent written and verbal communication skills - Strong organizational and time management abilities - High level of attention to detail - Ability to prioritize multiple responsibilities and meet deadlines - Comfortable working with online software, email, and digital communication platforms - Self-motivated with the ability to work independently - Professional, dependable, and customer-focused - Previous experience in customer service, administrative support, scheduling, office coordination, reception, or related roles is beneficial but not required Requirements - Comprehensive training, resources, and ongoing support are provided to help you succeed Benefits - Flexible scheduling - A supportive remote work environment - Opportunities to develop valuable professional and organizational skills - Contributing to a team committed to providing exceptional client service