Role Description As a Senior Change Management Consultant, you will be the primary point of contact for corporate and enterprise customers to lead them through envisioning, planning, and delivering user adoption, training, and change management consulting. We will count on you to work closely with clients, demonstrating functional and professional knowledge to ensure that the work products and deliverables are customized to a client’s specific needs and held to industry standards leading to client satisfaction. Along the way, you will get to: - Lead change management initiatives for large and complex Customers, with a focus on Google Workspace and/or GCP transformations. - Cultivate trust with, communicate progress to, and provide strategic guidance for C-Suite and executive Customer stakeholders, as well as internal stakeholders. - Proactively identify, analyze, and mitigate high-impact risks and intricate challenges within transformation programs. - Participate in the continuous evolution and expansion of our change management methodologies, tools, and service offerings, ensuring we remain at the forefront of the industry. This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career. Qualifications - Google Cloud Digital Leader OR Google Generative AI Leader certified, or able to complete both within the first 6 months of employment. - A minimum of 3 years exposure to Google Workspace. - At least 5 years of change management experience. - At least 5 years internal and/or external consulting experience. Benefits - We’re legendary for taking care of you, your family and to help you engage with your local community. - Core values of Hunger, Heart, and Harmony guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities. Company Description Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you! Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired. The position described above provides a summary of some of the job duties required and what it would be like to work at Insight.

Role Description Insight’s Google Solution Line Change Management team is seeking a highly strategic and experienced Senior OCM Consultant to serve as our AI Change Strategist. This specialized hybrid role bridges the gap between core Organizational Change Management (OCM) delivery and advanced AI strategy for our most strategic global clients, including Fortune 25 and Fortune 100 companies, acting as both a strategic advisor and an AI subject matter expert. The AI Change Strategist is not merely managing the "people side" of technology change, but is a key architect of the change itself, driving both the strategy and its execution. This role will translate rapid AI implementations into practical "ways of working" for all levels of business. This position is vital to ensuring Insight remains the leading partner in the Google Workspace AI sector by driving high-stakes delivery, developing new service offerings, and leading R&D efforts. - Lead AI Strategy & Strategic Transformation: Serve as a SME and lead for dedicated AI workstreams and comprehensive "Work Transformation" projects. - Architect Service Offerings: Design and architect specialized Gemini and Gemini Enterprise service offerings and Standard Operating Procedures (SOPs). - Drive Presales & GTM: Lead the AI-specific components of high-stakes presales presentations and develop robust demo environments to showcase the value of Connectors and Agents to customers. - Develop Methodologies: Create and document delivery methodologies to train the broader OCM team on AI integration and Change Strategy. - Innovation and R&D: Lead continuous AI Research & Development to stay ahead of the curve and maintain a competitive edge in the rapidly changing generative AI environment. - Strategic Transformation: Lead complex organizations through comprehensive "Work Transformation" and process reengineering projects, using AI as the primary tool. - Practice Growth: Maintain a 60% billable utilization target while driving recognized revenue and sales in the AI space. - Travel: up to 30%, as-required, for both customer-facing and internal needs. - Establish AI Adoption Governance: Design and implement governance models that support AI "ways of working," ensuring that process changes are sustainable, measurable, and aligned with organizational goals. - Tailored Delivery Support: Develop personalized coaching and support frameworks (e.g., AI champions programs, feedback loops) to guide employees through the transition from legacy processes to AI-augmented workflows. - Impact Measurement Frameworks: Define KPIs specifically for AI-driven transformation, such as time-savings, process efficiency, or quality of output, to provide data-driven support for ongoing delivery efforts. Qualifications - Education: Bachelor’s degree in Business, Organizational Development, Information or Computer Science, or similar. Equivalent practical experience will be considered. - Preferred: MBA in Strategic Management, Business Transformation, Industrial-Organizational Psychology, Business and Technology, or related field. - Proven experience in Organizational Change Management (OCM) within a technology consulting environment, specifically focusing on transforming processes, developing AI use cases across business stakeholders. - AI Expertise: Demonstrated experience with Generative AI and Large Language Models (LLMs), with direct expertise in Gemini Enterprise or similar platforms. - Strategic Leadership: Proven ability to architect service offerings and lead workstreams for complex, high-stakes projects. - Strategic Communication & Enterprise Mindset: Proven track record of operating within an enterprise mindset to solve large-scale organizational challenges. - Communication Excellence: Exceptional ability to lead high-stakes presales presentations and translate complex AI technicalities into accessible business strategies. - Technical Proficiency: High proficiency in Google Workspace and a deep understanding of AI implementation into organizational workflows. - Project Management: Strong organizational skills with the ability to manage multiple priorities in a fast-paced, rapid growth environment. - Analytical Rigor & Data Literacy: Proficiency in Google Sheets or Excel, with a "deep dive" mindset toward data. - Delivery Experience: Proven track record of managing end-to-end transformation lifecycles—from assessment and strategy to pilot implementation, feedback collection, and scaling support. - Change Support & Enablement: Demonstrated ability to create enablement materials that help end-users adopt new technologies in a live work environment. - Cross-Functional Collaboration: Experience partnering with IT/Engineering teams to ensure the "delivery support" effectively bridges technical AI capabilities with user needs. Benefits - We’re legendary for taking care of you, your family and to help you engage with your local community. - Core values of Hunger, Heart, and Harmony guide everything we do.

• Act as a technical advisor to customers and Ramp’s internal teams while supporting high-value implementations and expansion opportunities by guiding integration, configuration, and system design • Partner with Customer Activation and Account Management teams to assess customer requirements and propose scalable solutions; particularly involving ERP, HRIS, and API integrations • Collaborate with onboarding specialists and implementation leads to support technical workstreams (not run them), ensuring faster time-to-value and customer success • Work with customers to problem-solve technical hurdles and propose effective product implementations for each customer with a deep understanding of the full range of integration and configuration options • Participate in technical discovery to understand customer systems and workflows, and recommend best-fit Ramp architecture. This includes when and how to use Ramp’s API • Be a subject matter expert across our HRIS and Accounting integration partners, partnering with Sales, Product and partners to advocate for integration development in-line with customer needs • Troubleshoot integration blockers and guide customers through complex configuration decisions without writing code directly • Contribute to internal documentation and tooling that scales Ramp’s ability to support integration use cases across a growing customer base • Influence Ramp’s product roadmap by channeling customer pain points and feedback to the Product and Engineering teams

• Serve as the primary Technical Consultant for Enterprise and Strategic Enterprise accounts running Microsoft Dynamics 365, supporting complex, high-impact customers with multi-entity, multi-ERP, and global financial environments • Act as a technical advisor to customers and Ramp's internal teams while supporting high-value implementations and expansion opportunities by guiding D365 integration, configuration, and system design • Partner with Customer Activation and Account Management teams to assess customer requirements and propose scalable solutions involving D365 Finance & Operations, HRIS, and API integrations • Collaborate with onboarding specialists and implementation leads to support technical workstreams, ensuring faster time-to-value and customer success • Work with customers to problem-solve technical hurdles and propose effective product implementations with a deep understanding of D365 integration and configuration options • Participate in technical discovery to understand customer D365 environments and workflows, and recommend best-fit Ramp architecture including when and how to use Ramp's API • Be a subject matter expert across Microsoft Dynamics 365 and Ramp's accounting integration capabilities, partnering with Sales, Product and partners to advocate for integration development aligned with customer needs • Troubleshoot D365 integration blockers and guide customers through complex configuration decisions • Contribute to internal documentation and tooling that scales Ramp's ability to support D365 integration use cases across a growing customer base • Influence Ramp's product roadmap by channeling D365 customer pain points and feedback to the Product and Engineering teams