Description Field Work Arrangement: This is a field-based position that requires up to 50% travel to dealerships within the assigned territory on a recurring basis. The selected candidate must currently reside within the territory (Evansville, IN + Bowling Green, KY + Nashville, TN) or be willing to relocate to Evansville, Indiana or a surrounding area approved by leadership within 60 days of the start date. The Role The District Manager, Parts and Service (DMPS) is a strategic field leadership role responsible for driving aftersales performance across a defined region. This position partners closely with dealership leadership to execute GM's Customer Care & Aftersales initiatives, improve customer satisfaction, and grow revenue. The DMPS leverages data-driven insights, operational expertise, and consultative influence to deliver measurable results in a dynamic and evolving automotive landscape. The DMPS reports directly to the Zone Manager, Parts and Service and plays a key role in executing strategy with dealership operations. What You'll Do - Demonstrate extreme ownership of district performance across Revenue, Customer Retention, and Customer Experience. - Act as a trusted advisor to dealer leadership, fostering strong partnerships and strategic alignment. - Drive revenue growth and achieve Key Performance Indicators (KPIs) through effective execution of all Customer Care & Aftersales (CCA) programs and initiatives. - Lead standardized dealer contact processes, focusing on dealer-specific priorities and GM performance objectives. - Analyze dealership marketing and merchandising strategies, offering actionable recommendations to increase service lane traffic. - Develop and execute annual Business Plans, leveraging data-driven strategic insights to address market challenges and operational headwinds. - Apply analytical thinking to assess dealership performance, identify trends, and implement targeted solutions and processes that improve operational efficiency and customer satisfaction. - Operate with a high degree of autonomy, managing priorities and making decisions that drive business outcomes. - Maintain a results-driven approach, consistently striving to exceed performance targets and deliver measurable improvements. - Resolve aftersales customer concerns, including but not limited to: - Service Parts Assistance Center (SPAC) - Customer Assistance Center (CAC) - Technical Assistance Center (TAC) - Goodwill, Warranty, and Policy Requests - Monitor and achieve key performance indicators (KPIs), including: - Sales Reporting Tool (SRT) objectives - Net Promoter Score (NPS) - Customer Retention - Service Training Standards (STS) compliance - EV Training & Compliance - Demonstrate deep understanding of Service & Parts Operations, including: - Automotive Parts and Service Systems - Dealer Operating Reports & Fixed Ops Analysis Tools - Profit department structures and interdependencies - Consultative selling techniques Your Skills & Abilities (Required Qualifications) - Bachelor's Degree or equivalent professional experience. - 3+ years of experience in Sales, Service, or Operations with a proven track record of driving revenue growth. - Strong automotive industry knowledge and business acumen, including service operations, warranty processes, and customer experience management highly preferred. - Ability to travel up to 50% to different locations within your territory. - Proficiency in Microsoft Excel, including data analysis, reporting, and visualization tools. What Can Give You a Competitive Advantage (Preferred Qualifications) - Excellent oral and written communication skills, with the ability to inform and persuade effectively. - Leverage data analytics tools to extract actionable insights that drive revenue growth, optimize operational performance, and elevate the customer experience. - The ability to manage multiple tasks, adapt and thrive in a changing environment where there is a degree of ambiguity. - Builds and maintains strong internal and external relationships. - Drives results and leads change with confidence and clarity. - Communicates persuasively and informatively across all levels. - Applies analytical thinking to solve complex problems and make data-informed decisions. - Demonstrates strategic business planning capabilities to align dealership goals with broader organizational objectives. - Maintains a results-driven mindset, consistently pursuing excellence and accountability. - Demonstrates strong problem-solving skills by identifying root causes, developing actionable solutions, and implementing improvements that enhance dealership performance and customer satisfaction. - Takes initiative and thrives in dynamic environments. - Maintains a strong customer focus and resolves conflicts effectively. #LI-JT2 GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.) This role is categorized as remote; however, the selected candidate must live in an approved city within the assigned territory or be willing to relocate. The candidate will be required to relocate, or already reside in the approved city no later than the timeline provided at offer. The selected candidate will be required to travel at least 50% or more on a frequent basis. This job may be eligible for relocation benefits. This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review. About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Why Join Us We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. Total Rewards | Benefits Overview From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources. Non-Discrimination and Equal Employment Opportunities (U.S.) General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire. Accommodations General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Company Description NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world. About Universal Products & Experiences (UP&E) At Universal Products & Experiences (UP&E), we transform iconic stories into products and experiences fans can wear, play, collect, and enjoy every day. From the thrilling universe of Jurassic World to the fun of Minions and the timeless magic of Back to the Future, we bring beloved franchises to life far beyond the screen. UP&E has grown rapidly while keeping the energy, agility, and inventive spirit of a start-up. Our mission is bold yet simple: to take imagination beyond the screen through innovative products, immersive retail, and unforgettable theme park experiences. Partnering with world-class licensees and creators, we deliver toys, fashion, collectibles, games, and lifestyle products across parks, retail, and digital platforms worldwide. Creativity, technology, and storytelling are at the heart of everything we do. As part of Universal Destinations & Experiences, you'll join a collaborative, inclusive global team where every voice matters - helping us be an employer of choice for top talent and a partner of choice for retailers, licensees, and creators. If you're ready to bring imagination to life and create moments that matter, your adventure starts here. Join us and help create moments that matter. https://www.universalproductsexperiences.com/ Job Description Summary: Universal Products & Experiences is seeking a Senior Design Manager with experience in product design and licensing for the Toys and Hardlines team. The role will be based in Tokyo office and is responsible for product approvals, product development and product strategies for mainly Japan with the possibility of additional markets might be added in the future. Universal Products & Experiences team is looking for candidates that are pro-active, forward thinkers and have strong communication skills. The role requires a manager that has experience building strong relationships with internal cross-functional teams and external partners. This position will report directly to Director, Lifestyle/Toys & Hardlines Product & Design. Responsibilities Licensing & Product Development - Serve as a subject matter expert in the entertainment and consumer products licensing business. - Manage licensed product development and approval processes, ensuring brand integrity, storytelling alignment, and high-quality execution. - Lead product approval meetings and oversee approval workflows, schedules, and system management. - Provide strategic guidance on licensor selection and product execution to business and category partners. Design Leadership & Innovation - Lead design direction throughout the product development lifecycle, from concept creation through final production. - Serve as the design expert for assigned product categories, including materials, construction, technical design, packaging, and branding. - Develop compelling presentations and product reviews that effectively communicate design concepts, product features, and development plans. - Provide design feedback and approvals aligned with brand guidelines, property priorities, and consumer expectations. - Drive product innovation by translating brand vision and consumer insights into differentiated, market-relevant product concepts. - Leverage knowledge of licensee design and manufacturing capabilities to optimize product development and execution. Strategy & Team Leadership - Lead, coach, and develop team members while fostering collaboration, accountability, and continuous growth. - Develop and execute category design strategies that support business objectives and long-term growth. - Identify emerging trends, consumer insights, innovation opportunities, and whitespace opportunities across brands and categories. - Partner with cross-functional teams to develop new product initiatives and expand existing product lines. - Contribute to broader business and organizational strategy discussions. Communication & Collaboration - Build and maintain strong relationships with internal stakeholders, licensees, vendors, and senior leadership. - Lead complex discussions, secure cross-functional alignment, and remove barriers to successful execution. - Facilitate high-impact meetings, establish accountability, and ensure timely follow-through on action items. - Communicate regularly with global leadership and provide updates on project status, product development, and strategic initiatives. Qualifications Basic Requirements: - Experience in licensing, consumer products, or manufacturing industries is preferred. - Proven people management experience. - Experience of leading licensed consumer product design and development in the entertainment industry, from concept through production, including approvals, manufacturing, and commercialization. - Native-level proficiency in Japanese; English proficiency preferred. - Strong understanding of product category dynamics, consumer trends, and business strategy. - Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and business productivity tools, including Keynote, PowerPoint, Microsoft Office, Adobe Firefly, and Copilot, is a plus. - Willing to attend business travels Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.

• Act as primary local company contact for assigned sites for specific trials. • Actively participate in site feasibility and/or Site Qualification Visits (SQVs). • Attend/participate in investigator meetings as needed. • May be expected to help prepare meeting materials and may be required to present at the investigator meeting. • Execute activities within site initiation and start-up, preparation and conduct of site monitoring (including remote monitoring), site management (by study specific systems and other reports/dashboards) and site/study close-out according to SOPs, Work Instructions (WIs) and policies. • Implementation of analytical risk-based monitoring model at the site level and work with the site to ensure timely resolution of issues found during monitoring visits. • Implement and execute all tasks independently with little or limited supervision. • Ensure site staff are trained, and the corresponding training records are complete and accurate at any point during all trial phases. • Collaborate closely with LTM and central study team for the activities during site activation phase in order to speed up the process and activate the site in shortest possible timeframe. • May be required to help provide solutions to challenges faced in other sites in the country. • Contribute to site level recruitment strategy and contingency planning and implementation in partnership with other functional areas. • Ensure site study supplies (such as Non-Investigational Product (IP), lab kits, etc.) are adequate for trial conduct. • Ensure that clinical drug supplies are appropriately used, handled and stored and returns are accurately inventoried and documented. • Arrange for the appropriate destruction of clinical supplies. • Ensure site staff complete data entry and resolve queries within expected timelines. • Ensure accuracy, validity and completeness of data collected at trial sites. • Proactively ensure that all Adverse Events (AE)/Serious Adverse Events (SAEs)/Product Quality Complaints (PQCs) are reported within the required reporting timelines and documented as appropriate. • For AEs/SAEs, ensure that they are consistent with all data collected and with the information in the source documents. • Maintain complete, accurate and timely data and essential documents in relevant systems utilized for trial management. • Fully document trial related activities, in particular monitoring. • Write visit reports and follow-up letters in accordance with the SOPs. • Promptly communicate relevant status information and issues to appropriate stakeholders. • Reviews study files for completeness and ensure archiving retention requirements are met, including storage in a secure area at all times. • Collaborate with LTM for documenting and communicating site/study progress and issues to trial central team. • Attend regularly scheduled team meetings and trainings. • Comply with relevant training requirements. • Act as local expert in assigned protocols. • Possess proficient therapeutic knowledge sufficient to support role and responsibilities. • Work closely with LTM to ensure Corrective Action Preventative Action (CAPA) is completed for Quality Assurance (QA) site audits and for quality issues identified at the site during routine monitoring and other visit types (e.g., Compliance Monitoring Visit (CMV)). • May be required to oversee audit and inspection preparation by Associate SM. • Prepare trial sites for close out and conduct final close out visit. • Track costs at site level and ensure payments are made, if applicable. • Establish and maintain good working relationships with internal and external stakeholders, in particular investigators, trial coordinators and other site staff. • May participate in the Health Authority (HA) and Independent Ethics Committee (IEC)/Institutional Review Board (IRB) submission and notification processes as required/appropriate. • Act as a point of contact in site management practices. • Provide credible and useful insights and input. • May be assigned as a coach and mentor to a less experienced site manager. • May be required to contribute to process improvement and training. • Occasionally lead and/or participate in special initiatives as assigned. • May assume additional responsibilities or special initiatives such as “Champion” or Subject Matter Expert.”

• Act as primary local company contact for assigned sites for specific trials. • Actively participate in site feasibility and/or Site Qualification Visits (SQVs). • Attend/participate in investigator meetings as needed. • Execute activities within site initiation and start-up, preparation and conduct of site monitoring (including remote monitoring), site management (by study specific systems and other reports/dashboards) and site/study close-out according to SOPs, Work Instructions (WIs) and policies. • Implementation of analytical risk-based monitoring model at the site level and work with the site to ensure timely resolution of issues found during monitoring visits. • Occasionally may require assistance or oversight from Lead SM or LTM. • Ensure site staff are trained, and the corresponding training records are complete and accurate at any point during all trial phases. • Collaborate closely with LTM and central study team for the activities during site activation phase in order to speed up the process and activate the site in shortest possible timeframe. • Contribute to site level recruitment strategy and contingency planning and implementation in partnership with other functional areas. • Ensure site study supplies (such as Non-Investigational Product (IP), lab kits, etc.) are adequate for trial conduct. • Ensure that clinical drug supplies are appropriately used, handled and stored and returns are accurately inventoried and documented. • Arrange for the appropriate destruction of clinical supplies. • Ensure site staff complete data entry and resolve queries within expected timelines. • Ensure accuracy, validity and completeness of data collected at trial sites. • Ensure that all Adverse Events (AE)/Serious Adverse Events (SAEs)/Product Quality Complaints (PQCs) are reported within the required reporting timelines and documented as appropriate. • For AEs/SAEs, ensure that they are consistent with all data collected and with the information in the source documents. • Maintain complete, accurate and timely data and essential documents in relevant systems utilized for trial management. • Fully document trial related activities, in particular monitoring. • Write visit reports and follow-up letters in accordance with the SOPs. • Promptly communicate relevant status information and issues to appropriate stakeholders. • Review study files for completeness and ensure archiving retention requirements are met, including storage in a secure area at all times. • Collaborate with LTM for documenting and communicating site/study progress and issues to trial central team. • Active participation in regularly scheduled team meetings and trainings. • Provide feedback as appropriate. • May be asked to lead/provide leadership at these meetings. • Comply with relevant training requirements. • Act as local expert in assigned protocols. • Develop therapeutic knowledge sufficient to support role and responsibilities. • Works closely with LTM to ensure Corrective Action Preventative Action (CAPA) is completed for Quality Assurance (QA) site audits and for quality issues identified at the site during routine monitoring and other visit types, e.g. Compliance Monitoring Visit (CMV). • Prepare trial sites for close out, conduct final close out visit. • Track costs at site level and ensure payments are made, if applicable. • Establish and maintain good working relationships with internal and external stakeholders, in particular investigators, trial coordinators and other site staff. • May participate in the Health Authority (HA) and Independent Ethics Committee (IEC)/Institutional Review Board (IRB) submission and notification processes as required/appropriate. • Act as a point of contact in site management practices. • May contribute to process improvement and training.