Implementation Specialist II Remote Full Time Mid Level JOB BRIEF At GreenSlate, we build powerful, highly configurable software that powers some of the most complex productions in the entertainment industry. We’re looking for a technically sharp, process-driven individual who thrives on setting up and configuring complex systems to join our Implementation team. As an Implementation Specialist II, you’ll spend most of your time executing continuous, high-volume project setups and configuring our platform to meet each production’s unique requirements. This role is for someone who loves working inside sophisticated software, mastering its full range of customization options, and delivering precise, accurate setups at scale. If you’re energized by technical problem-solving and the satisfaction of a perfectly configured project, this role is for you. This role is remote within the United States. WHO WE ARE GreenSlate is the fastest-growing provider of technology and business solutions for media productions. We provide the most advanced technology for production accounting and entertainment payroll. Our innovative cloud-based platform is evolving the entertainment industry’s back-office by replacing inefficient paper-based processes with digital solutions. The studios, film franchises, independent producers, and content creators we serve benefit from greater efficiencies, better access to data, and cost savings, and they minimize their impact on the environment. GreenSlate offers a full range of payroll, software application, production accounting, tax credit management, ACA compliance & benefits, production insurance, and consulting services. WHAT WE EXPECT FROM YOU - Execute a high volume of complex, multi-layered software project setups and configurations based on each production’s unique requirements - Manage inbound setup requests and written support tickets, prioritizing accuracy and throughput across concurrent projects - Utilize Asana checklists and follow protocols for each project setup - Transfer/escalate issues to other team members as required - Utilize the Intercom ticketing system to track, organize, and complete setup requests efficiently - Submit software development requests and bugs to development on behalf of users - Training and providing ongoing support to new Implementation Specialists to assist with setups - Assist with planning and coordinating user communications as necessary - Occasionally support Technical Account Management by providing technical input on setup accuracy; primary client-facing communication is handled by account managers - Partner with the Digital Project Manager on internal audits and project checklists to maintain setup quality and consistency across the platform WHO YOU ARE - Bachelor's degree - Experience with complex, configurable software platforms (e.g., ERP, payroll, accounting, project management, or production systems): 2+ years - Software implementation/Project Onboarding: 1+ years - The ability to deal with high volumes and work under pressure - The ability to hold oneself accountable for completing one's own tasks correctly - Self-monitoring, self-aware, and self-correcting - A desire to find the solution, not just finish the task - A systematic, process-oriented approach to work, you take pride in getting configurations exactly right, every time - Genuine interest in becoming a deep technical expert in GreenSlate’s platform, you want to know every setting, option, and configuration available - Demonstrated experience navigating and configuring complex, multi-layered software systems, the more customizable the platform, the better - Knowledge of production workflows and accounting basics is a plus! - Strong written communication skills, you can translate technical setup details clearly and concisely in written form - Extremely focused and detail-oriented WHAT YOU CAN EXPECT FROM US - Compensation that reflects your value: Competitive salary packages tailored to your experience with opportunities for regular reviews and raises - Comprehensive Benefits: Benefits that go beyond the basics, including a matching 401(k), Employee Assistance Program/mental health support, accident insurance, wellness discounts and perks through the Holisticly platform - Full-Time Remote Flexibility: Enjoy working remotely with all the tools and support needed to stay connected and productive - Impactful Work: Be part of projects that make a difference in the entertainment industry, with a direct influence on shaping our future and making tangible change - A Thriving, Collaborative Culture: Join a team that values open communication and creativity. Quality, Urgency, Innovation, Service and Collaboration drive everything we do SALARY RANGE: $60K to $72K

Role Description Estamos em busca de um Analista de Suporte nível II (Implantação) para atuar na implementação da nossa plataforma junto aos clientes, garantindo uma experiência consultiva desde o kickoff até a entrada em operação. Buscamos alguém que goste de conversar com clientes, tenha facilidade para entender processos de negócio e possua boa capacidade técnica para conduzir integrações e configurações de uma solução SaaS. Procuramos um profissional que não seja apenas executor de tarefas, capaz de entender a operação do cliente, orientar as melhores práticas de utilização da plataforma e conduzir implantações de forma consultiva, tornando-se uma referência técnica para o cliente durante todo o processo. - Conduzir reuniões de kickoff, acompanhamento e implantação com clientes. - Entender a operação do cliente e propor a melhor forma de utilização da plataforma. - Executar o processo de implantação seguindo os checklists e padrões internos. - Configurar ambientes e validar integrações da plataforma. - Apoiar clientes durante toda a fase de implementação, esclarecendo dúvidas técnicas e funcionais. - Atuar como ponte entre clientes, Suporte, Produto e Desenvolvimento quando necessário. - Acompanhar cronogramas de implantação e garantir que as entregas ocorram dentro dos prazos. - Documentar processos, configurações e decisões tomadas durante os projetos. Qualifications - Experiência com implantação ou implementação de soluções SaaS. - Facilidade para conduzir reuniões e se comunicar com clientes. - Perfil consultivo, com capacidade de entender necessidades e sugerir soluções. - Conhecimento em integrações entre sistemas. - Organização para conduzir múltiplos projetos simultaneamente. - Boa comunicação escrita e verbal. Requirements - Experiência com plataformas de e-commerce como VTEX, Shopify, Loja Integrada, Wake ou Nuvemshop. - Conhecimento em logística e processos de pós-venda. - Experiência com plataformas de logística reversa. - Conhecimento sobre integrações com transportadoras, ERPs e APIs. - Experiência em empresas SaaS B2B. Contract - PJ Salary Range - R$5.500,00 - R$6.000,00 Work Model - Remoto

• Lead onsite deployments with home care agencies, including device setup, router installation, staff training, and hands-on implementation support. • Train agency teams on how to use Sensi’s technology, understand key workflows, and confidently explain the product to clients, families, and internal stakeholders. • Serve as the onsite teacher, coach, and trusted advisor who helps non-technical users feel comfortable and confident with the platform. • Present Sensi’s AI product and value proposition to agency teams, clients, families, and key stakeholders during field visits. • Manage onboarding from post-sale through successful implementation, ensuring agencies are trained, operational, and positioned for long-term adoption. • Identify training gaps, adoption risks, or operational blockers and work cross-functionally to resolve them. • Build strong relationships with agency owners, care managers, caregivers, and other key client stakeholders. • Support light technical troubleshooting during deployments and escalate issues when needed. • Gather and document client feedback, field insights, and adoption blockers to help improve the product, customer experience, and internal processes. • Maintain accurate account documentation, activity tracking, deployment notes, and status updates in HubSpot. • Partner closely with Customer Success, Product, Support, Sales, and Operations to ensure successful client outcomes. • Stay involved throughout the onboarding lifecycle to help agencies maintain momentum after the onsite visit.

• Successfully managing customer onboarding and implementation projects from kickoff to completion • Ensuring customers are set up correctly and effectively using Documo products • Collaborating with internal teams to address technical or process challenges • Serving as a trusted advisor during implementation and providing ongoing guidance for adoption • Contributing to customer satisfaction, retention, and long-term product value • Lead post-sales onboarding and implementation of Documo products • Configure solutions to meet customer requirements and business processes • Develop project plans, timelines, and success criteria for each implementation • Conduct technical workshops, training sessions, and knowledge transfer with customer teams • Identify and resolve potential technical or operational challenges during implementation • Ensure customers understand how to use Documo products effectively • Provide guidance on best practices, workflows, and integrations • Monitor adoption metrics and proactively address usage gaps • Collect customer feedback to inform process improvements and product enhancements • Partner with Customer Success, Sales, and Product teams to ensure smooth delivery and alignment • Communicate project status, risks, and solutions to internal stakeholders and customers • Serve as a technical point of contact for customers during the implementation lifecycle • Stay informed about industry trends, product updates, and best practices • Document processes, workflows, and integration configurations • Contribute to the development of templates, guides, and playbooks to improve implementation efficiency