Broker Services Agent

Location

United States

Posted

7 days ago

Salary

$16 / hour

Seniority

Junior

High School1 yr expEnglish

Job Description

Broker Services Agent

Integrity

• Handle a high volume of inbound calls from brokers, providing timely, accurate support across a range of inquiries • Assist with day-to-day requests such as application status, system navigation, and general troubleshooting • Use multiple systems and tools to research issues, document interactions, and deliver effective resolutions • Apply active listening and critical thinking to understand each situation and determine the best outcome • Meet performance expectations around call quality, attendance, productivity, and schedule adherence • Maintain consistent communication with your supervisor and team • Participate in team meetings and ongoing training to stay current on processes and updates

Job Requirements

  • Minimum 1 year of customer service experience
  • Comfortable working across multiple software systems
  • Strong communicator with a service-first approach
  • Able to work a schedule that includes at least one weekend day during AEP
  • Home office setup that meets remote work requirements
  • Willing to complete a background check
  • Basic computer skills and tech knowledge

Benefits

  • Paid training

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