Broker Services Agent
Location
United States
Posted
7 days ago
Salary
$16 / hour
Seniority
Junior
Job Description
Broker Services Agent
Integrity
• Handle a high volume of inbound calls from brokers, providing timely, accurate support across a range of inquiries • Assist with day-to-day requests such as application status, system navigation, and general troubleshooting • Use multiple systems and tools to research issues, document interactions, and deliver effective resolutions • Apply active listening and critical thinking to understand each situation and determine the best outcome • Meet performance expectations around call quality, attendance, productivity, and schedule adherence • Maintain consistent communication with your supervisor and team • Participate in team meetings and ongoing training to stay current on processes and updates
Job Requirements
- Minimum 1 year of customer service experience
- Comfortable working across multiple software systems
- Strong communicator with a service-first approach
- Able to work a schedule that includes at least one weekend day during AEP
- Home office setup that meets remote work requirements
- Willing to complete a background check
- Basic computer skills and tech knowledge
Benefits
- Paid training
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