• Generate qualified sales opportunities in partnership with your assigned Regional Partnerships Director through strategic outbound prospecting, targeted campaigns, referrals, and other lead generation strategies. • Research school districts, identify key decision makers, and build target account plans aligned with BookNook's Ideal Customer Profile. • Engage prospective customers through phone, email, LinkedIn, and other outreach channels to establish relationships, uncover needs, qualify opportunities, and schedule discovery meetings for your assigned Regional Partnerships Director. • Nurture existing contacts and leads to generate new interest in BookNook solutions. • Partner closely with Marketing and your Regional Partnerships Director to execute territory strategies, campaign follow-up, conference lead management, and account-based outreach. • Maintain accurate CRM records, activity tracking, and prospect data to support pipeline management and reporting. • Share best practices and contribute to the ongoing development of the Revenue team. • Travel up to 20% within your assigned territory to support conferences, customer events, and team meetings. • Perform other duties as assigned.

• Deliver exceptional customer service by assisting clients with travel planning and arrangements. • Serve as a knowledgeable resource, offering recommendations and solutions to enhance client travel experiences. • Ensure smooth coordination between clients, suppliers, and internal teams to guarantee flawless execution of travel plans. • Respond promptly and professionally to client inquiries via phone, email, or chat. • Assist clients in booking flights, accommodations, transportation, and other travel-related services. • Provide detailed information on travel options, including itineraries, pricing, and policies. • Coordinate special requests, such as dietary needs, accessibility accommodations, and VIP services. • Resolve travel issues or changes efficiently, maintaining a high level of client satisfaction. • Collaborate with travel suppliers and partners to secure the best rates and availability. • Maintain accurate records of client interactions and bookings within internal systems. • Stay informed about industry trends, travel advisories, and company offerings.

• Proactively communicate with customers regarding their accounts, including processing payments and addressing outstanding balances. • Respond to customer enquiries about billing, invoices, and payment status in a professional and timely manner via phone and email. • Accurately record and reconcile customer payments within our financial systems. • Investigate and resolve payment discrepancies and billing disputes with a focus on customer satisfaction. • Maintain and update customer account information, ensuring all records are current and accurate. • Prepare and distribute customer invoices and financial statements as required. • Collaborate with the sales and service departments to ensure billing accuracy and resolve account issues. • Adhere to all company policies and financial regulations to ensure compliance.

• Responsible for the contracting, credentialing, and maintenance of professional provider data to support marketing, membership and network contracting across all lines of business. • Building relations with the provider community. • Promoting high quality initiatives to support data integrity. • Accepting ownership and leading highly specialized operational and customer support duties that require independent initiative. • Participating in internal provider meetings and work groups. • Researching problems related to provider credentialing, data and network participation. • Providing training and education to all Blue Cross contracted providers including hospitals, physicians, and other allied professional providers.