• Create, maintain, and improve technical documentation for a complex IT environment • Work closely with engineers, developers, and system administrators to translate technical concepts into clear, accurate, and user-friendly documentation • Develop and maintain technical documentation including user guides, system manuals, standard operating procedures (SOPs), runbooks, and API documentation • Collaborate with engineers and SMEs across development, infrastructure, and security teams to gather information and ensure documentation accuracy • Document system configurations, deployment procedures, and operational workflows • Maintain version-controlled documentation aligned with system updates and releases • Support ATO and compliance efforts by producing and maintaining required documentation artifacts • Ensure consistency in terminology, format, and style across all documentation

Title: IT Technical Writer Location: San Antonio TX US Job Summary Work collaboratively as part of a team of IT specialists and project managers in the Air Force Identity Assurance Branch, including support to the Air Force Public Key Infrastructure (AF PKI) Program. Develop and maintain technical documentation consisting of system descriptions, procedures, user guidance, position papers, and technical reports. Edit, standardize, or make changes to material prepared by other writers or personnel. Support initiatives to identify, evaluate, and field identity assurance solutions for local, enterprise, and cloud based IT systems. This role includes preparing recurring Monthly Status Reports (MSRs) covering program tasks, progress, risks, and performance metrics, requiring a skilled communicator with experience in a Department of the Air Force (DAF) or Department of Defense (DoD) context. Duties shall include, but not be limited to: - Write technical procedures that are reflective of engineering operations and practices. - Organize material and complete writing assignments according to set standards regarding order and clarity. - Edit, standardize, or make changes to material prepared by other writers or IT personnel. - Develop and maintain expertise through interaction with Operations personnel and Subject Matter Experts. - Develop and review requirements documents, system descriptions, procedure and guidance documents, and technical reports. - Track and upload records to SharePoint and publish final versions. - Support Working Group meetings and Status Review meetings. - Coordinate meetings, prepare documents, obtain approvals, and help move planning forward on multiple projects. - Facilitate meetings and edit, publish, and quality control associated documents. - Prepare and deliver a Monthly Status Report (MSR) by the 10th business day of each month, covering tasks, progress, quality, risks, customer feedback, accomplishments, and issues for all exercised task areas against the Integrated Master Schedule (IMS). - Document activities and deliverables by task area, including problem definitions and recommendations for resolution, with attention to risk management and cybersecurity activities. - Provide concise reporting on issues, challenges, or problems identified during each reporting period, and summarize outcomes of trips, technical visits, and conferences. - Document Registration Authority (RA) operations and Help Desk performance metrics for inclusion in program reporting. - Develop and maintain processes for writing and reviewing materials, with consistent timelines and expectations for submitted content. - Be a team player who can collaborate with peers and staff to define and explain requirements. - Take initiative with minimal supervision. - Consistently meet deadlines. - Comply with company policies, procedures, and regulations. Experience - 3-5 years writing end-user or related technical documentation for IT or government/DoD programs. - Experience working in the information technology field required. - Experience documenting program activities, risks, and performance metrics against schedules such as an IMS preferred. - Instructional materials design experience preferred. Qualifications - Must hold or be able to obtain a DoD Secret clearance. - Must be a US Citizen. - Bachelor's degree in Technical Writing, Information Technology, or a related field. Candidates without a degree must have 8 years of relevant experience in technical writing and/or information technology. - Effective oral and written communication to internal and external customers. - Extensive organizational skills and strong time management, including consistent on-time delivery of recurring monthly reporting. - Knowledge of information management and technologies. - Possess sound analytical, problem-solving, and documentation skills, including the ability to summarize data on tasks, issues, risks, and performance for formal reporting. - Demonstrate ability to prioritize conflicting demands and work independently. - Intermediate to Expert-level experience with Microsoft Office, including MS Teams, MS SharePoint, MS Word, MS Excel, and MS PowerPoint. - Experience with Visio, Adobe Acrobat Pro, and SharePoint Designer preferred. Experience with structured/technical authoring tools (e.g., DITA, MadCap Flare) a plus. - Comfortable using AI tools (e.g., Microsoft Copilot or other company-approved platforms) to assist with drafting, editing, and formatting documentation. Use of public/consumer AI tools on program materials is not permitted; only approved, sanctioned tools may be used, and all AI-assisted content must be reviewed and verified by the writer before submission. - Experience ensuring technical documentation and training materials meet Section 508 of the Rehabilitation Act and WCAG 2.0/2.1 Level AA accessibility standards. Preferred Qualifications - Prior experience documenting AF PKI or similar DoD programs, providing context for cybersecurity and RA-specific reporting. - Relevant certifications such as Certified Technical Writer (CTW), CompTIA Security+, or DoD 8570/8140-approved Information Assurance certifications (e.g., IAT Level II or higher). - Background in documenting risk assessments, courses of action (COAs), and cybersecurity activities for technical audiences. - Experience working with Integrated Master Schedules (IMS) or similar tools to align documentation with project timelines. Location: San Antonio, Texas. A combination of remote (local area) and on-site work is required.

Role Description This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home. The Product Adoption Content and Education (PACE) team develops and delivers the content our customers need to install, manage, and configure HPE Networking’s products and solutions. HPE Networking is all about powering connections and empowering change. The Technical Writers on the PACE team strive for this goal daily by: - Putting teamwork first. - Being unafraid to fail. - Remembering why our work is important. We are looking for a curious Courseware Developer and Technical Writer to join our mighty team! In this role you’ll create customer-focused content, including comprehensive concepts, examples, tasks, reference information, and in-product guidance for HPE Networking’s cutting-edge cloud services, automation, and Network Management products. You’ll also have opportunities to lead technical documentation projects. The role requires the ability to grasp and translate complex technologies into easy-to-use content for our customers. Responsibilities - Design, develop, deliver, and maintain customer-facing, best-in-class user content. - Produce a range of deliverables, including concepts and tasks for networking features, in-product content, installation instructions, illustrations, video scripts, course modules, and more. - Collaborate with key stakeholders and subject matter experts to understand and identify requirements and customer needs. - Analyze specifications and product descriptions and recommend the best documentation approach. - Learn the customer experience through hands-on usage of our networking products. - Follow established style and process guidelines to provide consistency and completeness. - Lead technical documentation efforts with a small number of technical writers, in an environment with defined stakeholders and established processes. Qualifications - Demonstrated ability to produce high-quality, accurate, and easy-to-use technical content, preferably for advanced software products. - 5+ years of experience producing technical content. - BA/BS in Technical Writing, English, Computer Science, or related degree/networking certification or comparable experience. - Good understanding of technology concepts such as cloud computing, automation, networking, data centers, security, or other advanced software technology. - Ability to research complex technical concepts (independently and collaboratively). - Familiarity with XML authoring, content management, and courseware development tools. - Strong problem-solving skills; ability to make progress with less-than-complete information. - Excellent communication and collaboration skills. - Ability to utilize AI tools to scale the creation of content, retaining high quality output. Preferred Qualifications - Hands-on experience with network technologies, including routing, switching, security, network automation, virtual machines, containers, and cloud-services. - Hands-on experience with networking technologies such as cloud networking, routing, switching, data centers, or network security. - Familiarity with DITA/XML authoring principles and content management concepts. - Familiarity with Markdown and MS PowerPoint for authoring content. - Experience leading technical documentation efforts with multiple writers. - Familiarity with program management methodologies and systems such as Agile and JIRA. - Familiarity with the HPE Aruba Networking and/or HPE Juniper Networking products and technologies. - Have industry network certifications. Benefits - Health & Wellbeing: Comprehensive suite of benefits that supports physical, financial, and emotional wellbeing. - Personal & Professional Development: Specific programs catered to helping you reach any career goals you have. - Unconditional Inclusion: We celebrate individual uniqueness and have the flexibility to manage our work and personal needs. Salary Information The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. - United States of America: Annual Salary USD 92,700 - 187,500 in California & New York - 81,500 - 187,500 in Florida & Texas & Washington Equal Employment Opportunity HPE is an Equal Employment Opportunity/Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need.

Role Description The Product Adoption Content and Education (PACE) team develops and delivers the content our customers need to install, manage, and configure HPE Networking’s products and solutions. HPE Networking is all about powering connections and empowering change. The Technical Writers on the PACE team strive for this goal daily by: - Putting teamwork first. - Being unafraid to fail. - Remembering why our work is important. We are looking for a curious Courseware Developer and Technical Writer to join our mighty team! In this role you’ll create customer-focused content, including comprehensive concepts, examples, tasks, reference information, and in-product guidance for HPE Networking’s cutting-edge cloud services, automation, and Network Management products. You’ll also have opportunities to lead technical documentation projects. The role requires the ability to grasp and translate complex technologies into easy-to-use content for our customers. Responsibilities - Design, develop, deliver, and maintain customer-facing, best-in-class user content. - Produce a range of deliverables, including concepts and tasks for networking features, in-product content, installation instructions, illustrations, video scripts, course modules, and more. - Collaborate with key stakeholders and subject matter experts to understand and identify requirements and customer needs. - Analyze specifications and product descriptions and recommend the best documentation approach. - Learn the customer experience through hands-on usage of our networking products. - Follow established style and process guidelines to provide consistency and completeness. - Lead technical documentation efforts with a small number of technical writers, in an environment with defined stakeholders and established processes. Qualifications - Demonstrated ability to produce high-quality, accurate, and easy-to-use technical content, preferably for advanced software products. - 5+ years of experience producing technical content. - BA/BS in Technical Writing, English, Computer Science, or related degree/networking certification or comparable experience. - Good understanding of technology concepts such as cloud computing, automation, networking, data centers, security, or other advanced software technology. - Ability to research complex technical concepts (independently and collaboratively). - Familiarity with XML authoring, content management, and courseware development tools. - Strong problem-solving skills; ability to make progress with less-than-complete information. - Excellent communication and collaboration skills. - Ability to utilize AI tools to scale the creation of content, retaining high quality output. Preferred Qualifications - Hands-on experience with network technologies, including routing, switching, security, network automation, virtual machines, containers, and cloud-services. - Hands-on experience with networking technologies such as cloud networking, routing, switching, data centers, or network security. - Familiarity with DITA/XML authoring principles and content management concepts. - Familiarity with Markdown and MS PowerPoint for authoring content. - Experience leading technical documentation efforts with multiple writers. - Familiarity with program management methodologies and systems such as Agile and JIRA. - Familiarity with the HPE Aruba Networking and/or HPE Juniper Networking products and technologies. - Have industry network certifications. Benefits - Health & Wellbeing: Comprehensive suite of benefits that supports physical, financial, and emotional wellbeing. - Personal & Professional Development: Programs catered to helping you reach your career goals. - Unconditional Inclusion: A commitment to inclusivity and valuing varied backgrounds.