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Senior Manager, HVAC – Geothermal Quality Programs
Location
North Carolina + 2 moreAll locations: North Carolina | Massachusetts | South Carolina
Posted
4 days ago
Salary
$119K - $160.5K / year
Seniority
Senior
Job Description
Senior Manager, HVAC – Geothermal Quality Programs
Palmetto
• Responsible for building and scaling the quality assurance framework for HVAC, geothermal, water heaters, and generators. • Owns the standards, training, and review processes for high-quality installations by Certified Contractors across all Comfort product lines. • Lead the QC Technician team, oversee daily milestone review throughput, and optimize processes to ensure goals are achieved. • Develop and maintain quality standards, documentation, and contractor approval requirements for various installations. • Collaborate with product development and after-market services teams to create warranty programs. • Establish performance benchmarks to reduce project rejections while maintaining system quality standards. • Conduct onboarding calls with new contractors and develop tailored training solutions as needed.
Job Requirements
- 7+ years of experience in a technical or construction-based role with a strong foundation in residential HVAC and/or geothermal systems.
- 4+ years of demonstrated experience developing and operationalizing programs and SOPs.
- Demonstrated ability to extend technical expertise across adjacent mechanical or energy system technologies.
- Experience in data analytics and performance reporting.
- Strong collaboration with tech enablement teams.
- Exceptional oral and written communication skills with the ability to influence third parties.
- Demonstrated ability to drive product and operations excellence while supporting business growth and commercial objectives.
- Proven ability to operate effectively in a matrixed management environment with multiple stakeholders and reporting relationships.
- Highly organized with a strong attention to detail.
- Bachelor’s degree in Mechanical Engineering, HVAC Engineering, Energy Systems Engineering, Building Services Engineering, or a related field.
Benefits
- unlimited PTO
- medical, dental, and vision coverage
- paid parental leave
- retirement plans
- comprehensive benefits package
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