• Act as a Microsoft Entra ID (Azure AD) specialist, defining standards and best practices • Design and implement Conditional Access and MFA policies • Integrate hybrid environments (AD + Entra ID) via Entra Connect / Cloud Sync • Support access governance initiatives

Role Description The Business Transformation Office (BTO) partners with Revenue Operations, Sales, Marketing, Customer Success, Finance, and IT to simplify how Elastic operates and help our global go-to-market organization scale. As a Business Transformation Program Analyst, you will support projects from intake through delivery, coordinating Salesforce enhancement requests, gathering business requirements, documenting processes, and partnering with business stakeholders and IT to deliver scalable solutions. This is a great opportunity for someone early in their career who enjoys solving problems, working with data, and guiding operational improvements. What You'll Do - Coordinate the end-to-end intake, prioritization, and delivery of Salesforce enhancement requests. - Partner with business stakeholders to gather requirements, document processes, and clarify business needs. - Serve as the primary liaison between Revenue Operations and IT delivery teams. - Track project timelines, action items, risks, and key operational metrics. - Support user acceptance testing (UAT), release readiness, and change management activities. - Create process documentation, training materials, and user communications. - Identify opportunities to simplify, standardize, and improve business processes. Qualifications - Bachelor's degree in Business, Information Systems, Operations, Engineering, or a related field. - 1–3 years of experience in Project Management, Business Analysis, Revenue Operations, Sales Operations, Process Improvement, or Technology Implementation. - Experience with Salesforce or another CRM platform. - Knowledge with project management tools such as Jira, Asana, Monday.com, or Smartsheet. - Solid Excel or Google Sheets skills. - Great communication skills. - Organized and solid analytical skills. - Experience documenting business processes is a plus. Benefits - Competitive pay based on the work you do here and not your previous salary. - Health coverage for you and your family in many locations. - Ability to craft your calendar with flexible locations and schedules for many roles. - Generous number of vacation days each year. - We match up to $2000 (or local currency equivalent) for financial donations and service. - Up to 40 hours each year to use toward volunteer projects you love. - Minimum of 16 weeks of parental leave.

Title: Client Accounts Analyst Location: Miami, Florida, 33131, United States Department: Finance - Systems Analyst Job Description: Founded in 1920, Akerman is recognized as one of the nation’s premier law firms, with more than 700 lawyers across the United States. Akerman is seeking a Client Accounts Analyst to support the Firm’s financial operations by partnering with attorneys, clients, and business professionals to facilitate the timely resolution of account balances and billing-related inquiries. This position plays an important role in managing the lifecycle of client receivables, fostering positive client relationships, and supporting the Firm’s revenue objectives. Successful candidates will be proactive problem solvers who can navigate sensitive financial discussions with professionalism, deliver exceptional client service, and contribute to the overall health of the Firm’s accounts receivable portfolio. Akerman is committed to a hybrid environment that promotes flexibility, collaboration, and professional growth. Primary Responsibilities: - Serve as a resource for attorneys, legal support staff, clients, and internal departments regarding account payment and billing matters. - Manage a portfolio of client accounts, including monitoring outstanding invoices, credit balances, and work-in-progress to support timely revenue realization. - Partner with clients and internal stakeholders to facilitate the resolution of outstanding account balances and payment-related concerns. - Initiate and manage communications regarding account status through telephone, email, and written correspondence, maintaining a professional and service-oriented approach. - Analyze account activity and identify opportunities to improve accounts receivable performance and the realization of Firm revenue. - Collaborate closely with Billing, Accounts Receivable, and other Finance teams to resolve invoice discrepancies, reconciliation matters, payment application issues, and client concerns. - Escalate significant collection risks and unresolved matters to management, as appropriate, and recommend potential solutions. - Prepare account summaries, aging analyses, and portfolio updates to assist leadership in managing financial performance and mitigating risk. - Participate in departmental initiatives, process improvements, and special projects designed to enhance operational efficiency and the client experience. - Perform additional duties and responsibilities as assigned. Qualifications – Required: - Five or more years of collections experience in a law firm. - Strong written and verbal communication skills, with the ability to interact professionally and effectively with attorneys, clients, and colleagues. - Excellent organizational skills and attention to detail. - Ability to manage competing priorities, exercise sound judgment, and meet established deadlines. - Strong problem-solving and analytical capabilities. - Proficiency in Microsoft Office, Excel, 3E, ARCS, and the ability to learn new systems and technology quickly. - General understanding of accounting, finance, or accounts receivable concepts. Qualifications – Preferred: - Bachelor’s degree in Accounting, Finance, Business Administration, or a related field. - Previous experience in accounts receivable, billing operations, collections, financial services, client service, or a professional services environment. We offer an excellent compensation and benefits package. Please submit your resume and salary requirements. EOE

Client Accounts Analyst Job Category: Finance - Systems Analyst Requisition Number: CLIEN003899 Posting Details Full-Time Locations Orlando Orlando, FL 32801, USA Job Description: Founded in 1920, Akerman is recognized as one of the nation’s premier law firms, with more than 700 lawyers across the United States. Akerman is seeking a Client Accounts Analyst to support the Firm’s financial operations by partnering with attorneys, clients, and business professionals to facilitate the timely resolution of account balances and billing-related inquiries. This position plays an important role in managing the lifecycle of client receivables, fostering positive client relationships, and supporting the Firm’s revenue objectives. Successful candidates will be proactive problem solvers who can navigate sensitive financial discussions with professionalism, deliver exceptional client service, and contribute to the overall health of the Firm’s accounts receivable portfolio. Akerman is committed to a hybrid environment that promotes flexibility, collaboration, and professional growth. Primary Responsibilities: - Serve as a resource for attorneys, legal support staff, clients, and internal departments regarding account payment and billing matters. - Manage a portfolio of client accounts, including monitoring outstanding invoices, credit balances, and work-in-progress to support timely revenue realization. - Partner with clients and internal stakeholders to facilitate the resolution of outstanding account balances and payment-related concerns. - Initiate and manage communications regarding account status through telephone, email, and written correspondence, maintaining a professional and service-oriented approach. - Analyze account activity and identify opportunities to improve accounts receivable performance and the realization of Firm revenue. - Collaborate closely with Billing, Accounts Receivable, and other Finance teams to resolve invoice discrepancies, reconciliation matters, payment application issues, and client concerns. - Escalate significant collection risks and unresolved matters to management, as appropriate, and recommend potential solutions. - Prepare account summaries, aging analyses, and portfolio updates to assist leadership in managing financial performance and mitigating risk. - Participate in departmental initiatives, process improvements, and special projects designed to enhance operational efficiency and the client experience. - Perform additional duties and responsibilities as assigned. Qualifications – Required: - Five or more years of collections experience in a law firm. - Strong written and verbal communication skills, with the ability to interact professionally and effectively with attorneys, clients, and colleagues. - Excellent organizational skills and attention to detail. - Ability to manage competing priorities, exercise sound judgment, and meet established deadlines. - Strong problem-solving and analytical capabilities. - Proficiency in Microsoft Office, Excel, 3E, ARCS, and the ability to learn new systems and technology quickly. - General understanding of accounting, finance, or accounts receivable concepts. Qualifications – Preferred: - Bachelor’s degree in Accounting, Finance, Business Administration, or a related field. - Previous experience in accounts receivable, billing operations, collections, financial services, client service, or a professional services environment. We offer an excellent compensation and benefits package. Please submit your resume and salary requirements. EOE