• As a Trust & Safety Customer Service Agent, you will be responsible for daily communication with our users and stakeholders on Pets4Homes and Lancaster Puppies, our UK and US-based marketplaces. • Your daily tasks will include moderating listings and providing customer support via email. • You should be able to consistently meet key performance indicators (KPIs), including customer satisfaction, team moderation targets, and quality standards. • We are looking for a remote team member who is available to work up to 40 hours per week for a long-term project covering evenings (CET) and ALMOST ALL weekends. • IMPORTANT: You must be able to work at least three weekends per month.

Role Description Ready to use your Dutch skills in an international environment and start an exciting new chapter abroad? We're looking for Dutch-speaking Customer Support Representatives to join one of our international clients in Bulgaria. Whether you're already living in Bulgaria or planning to relocate, this is a great opportunity to build your career while enjoying a lower cost of living and a great work-life balance. As a Customer Support Representative, you'll assist Dutch-speaking customers by providing professional, friendly, and efficient support. Depending on the project, remote work from anywhere in Bulgaria may be available, allowing you to enjoy the flexibility of working from home while being part of an international team. If you're passionate about helping people and want to work in a dynamic, multicultural environment, we'd love to hear from you! Qualifications - Native or fluent Dutch/Flemish (C1/C2) - Good English skills (B2 or higher) - Strong communication and problem-solving skills - Customer-focused attitude and willingness to learn - Comfortable using computers and multiple applications - Eligible to work in Bulgaria or willing to relocate - Previous customer service experience is a plus, but not required Requirements - Provide excellent customer support to Dutch-speaking customers via phone, email, and/or chat - Assist customers with questions, product information, and issue resolution - Deliver accurate, professional, and customer-focused support - Document customer interactions and update internal systems - Collaborate with colleagues and other departments to resolve customer inquiries - Meet quality standards and contribute to a positive customer experience Benefits - Competitive salary and performance bonuses - Relocation support (where applicable) - Private health insurance - Remote work opportunities on selected projects within Bulgaria - Paid training and continuous learning - Career development opportunities in an international company - A friendly, diverse, and supportive work environment - And many other benefits!

• Identify and purchase salvage on behalf of IAA • Provide competitive bids on salvage to maximize auction profits • Verify correct title documents for sale • Mentor new CSR’s and assist in escalated customer service situations • Perform management duties in absence of Supervisor or Manager • Work with provider management to resolve disputes

• Answer inbound customer service calls and make some outbound follow up calls in a professional, service-oriented manner. Answer the calls timely without drops/abandons. • Ascertain the reason for the call and assist the caller with their questions, concerns or problems with the focus on first call resolution. Facilitate resolution by referring the matter to the issue/content expert. Escalate the matter to a supervisor, request the appropriate information or take appropriate action so that the issue expert is able to effectively resolve the matter. • Other duties as assigned.