This role involves partnering with K–12 schools and districts to ensure the successful onboarding, implementation, and adoption of EPS Learning digital and hybrid curriculum solutions across multiple product lines with a focus on literacy. Take a proactive, consultative approach to customer engagement. Support districts and schools throughout the full implementation lifecycle to drive instructional impact and long-term success. Work cross-functionally with Sales, Professional Learning, Product, and Technical Support teams. Ensure a seamless, high-quality customer experience from initial launch through sustained use. Manage an assigned portfolio of strategic accounts. Evaluate assigned portfolio of small and mid-market partnerships to determine appropriate engagement and communications. Monitor post-sale fulfillment activities for physical, digital, and service components. Coordinate with the sales team to execute successful transitions. Maintain customer implementation contact information in key systems. Coordinate with sales and marketing teams for referrals, case studies, and deeper customer engagement. Provide pre-sale planning support for strategic and managed accounts. Develop a process and communication plan with sales for cross-sell, up-sell, and Customer Health indicators. Liaison with technical support to resolve technical issues. Liaison with professional learning to resolve training, coaching, and usage gaps. Travel onsite to customers as part of strategic onboarding, renewal, or escalation.

As a Wellness Client Experience Specialist, you will be instrumental in enhancing the client experience by providing exceptional support, fostering relationships, and promoting wellness solutions tailored to individual client needs. Delivering outstanding customer service and support to clients seeking wellness solutions Managing and nurturing client relationships through effective communication and follow-ups Conducting needs assessments to understand client goals and recommending appropriate wellness programs Handling inquiries and resolving issues in a timely and empathetic manner Collaborating with wellness professionals to ensure clients receive the best possible experience Maintaining detailed client records and tracking progress toward wellness goals Organizing and facilitating client engagement initiatives and events to encourage active participation Staying abreast of wellness trends and solutions to provide informed recommendations Working with various software and platforms to assist in client management and reporting

This is a great opportunity to build and grow responsibility over time with a fast-growing organization, while working cross functionally and gaining experience in multiple areas. This role is client-facing, working to grow our field support function by supporting life insurance sales through agents and their carriers across the United States. Aid in responding to and resolving inquiries from our partners Support, communicate with, and assist clients while responding to queries and software issues Efficiently resolve incoming customer issues via live chat and tickets in an empathetic manner

Under the supervision of the Patient Recruitment Manager, the Patient Recruitment Specialist will work remotely and be responsible for all recruitment related activities for assigned clinical trials. This includes but is not limited to mastery of protocol specific inclusion/exclusion criteria, participation in the development of recruitment strategies and plans, and the tracking of recruitment results. The Patient Recruitment Specialist will mainly be responsible for phone screening potential study participants, entering information into the clinical database, and scheduling potential participants for on-site visits. Make 60+ outbound calls a day, responding to patients that are interested in participating in a clinical trial; assess preliminary subject eligibility against protocol specific inclusion and exclusion criteria Answer incoming calls from potential study patients and assess preliminary subject eligibility against protocol specific inclusion and exclusion criteria Pass qualified patients onto the Sr. Patient Recruitment Specialist for more detailed medical pre-screening Develop and maintain working knowledge of assigned medical indications Review patient database, vendor portals and other electronic platforms as required to identify potential study patients and initiate contact Ensure accurate collection and entry of patient information into the relevant databases while on the phone Ensure courteous and efficient service is provided to all callers Support other members of your team as well as cross-functional team members Attend and contribute to department meetings Performing other administrative tasks, as required.