Under the supervision of the Patient Recruitment Manager, the Patient Recruitment Specialist will work remotely and be responsible for all recruitment related activities for assigned clinical trials. This includes but is not limited to mastery of protocol specific inclusion/exclusion criteria, participation in the development of recruitment strategies and plans, and the tracking of recruitment results. The Patient Recruitment Specialist will mainly be responsible for phone screening potential study participants, entering information into the clinical database, and scheduling potential participants for on-site visits. Make 60+ outbound calls a day, responding to patients that are interested in participating in a clinical trial; assess preliminary subject eligibility against protocol specific inclusion and exclusion criteria Answer incoming calls from potential study patients and assess preliminary subject eligibility against protocol specific inclusion and exclusion criteria Pass qualified patients onto the Sr. Patient Recruitment Specialist for more detailed medical pre-screening Develop and maintain working knowledge of assigned medical indications Review patient database, vendor portals and other electronic platforms as required to identify potential study patients and initiate contact Ensure accurate collection and entry of patient information into the relevant databases while on the phone Ensure courteous and efficient service is provided to all callers Support other members of your team as well as cross-functional team members Attend and contribute to department meetings Performing other administrative tasks, as required.

We are looking for a talented and proactive Product Support Technician to support the rapidly growing customer base of our ambitious, fast-growing and transforming company. You will be the customer’s first point of contact to resolve product issues for customers all around the globe. Provide technical support assistance to clients through phone, email or live chat conversation. Provide assistance and all necessary coordination in the installation of client computer software products, the modification, and repair of hardware and the resolution of client technical problems. Deliver remote on-boarding to new users as required. Retain ownership of problems through to resolution to ensure a high level of user satisfaction. Knowing when to escalate problems to the Senior Product Support Technicians. Record details of all incoming support requests in line with company procedures ensuring accurate information is obtained. Create support content for the online help center, as required. Help validate new software features, including getting hands-on with the technology out in the field. Help validate and update support processes. Work collaboratively with other members of the global support team and engineering department, including testing, staging & servicing of devices when required. Attend onsite client visits and special events as and when required. Work on-call over weekends as required by team schedule.

As a Administrator – Customer Care, you will be responsible for completing administrative daily tasks for assigned locations in accordance with established levels of service, productivity, and quality, while servicing our customer at the most economical cost. Performs daily administrative functions in accordance to written process maps. Interacts with and supports Sales and Sales Management including updating and generating reports, reconciling daily transactions, and assisting in providing customer service. Engages in data analytics and transaction analysis to ensure accuracy and identify discrepancies. Performs timely and accurate completion of branch audit and compliance steps per established guidelines. Maintains high level of organization of tasks between assigned branches. Documents and submits individual task KPI data used for process improvement. Assists Customer Care Manager in development and training of employees. Performs basic accounting duties, including reconciling credit card statements and preparing invoices for approval.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves managing and responding to complaints from claimants and third parties. - Act as the single point of contact for claimants and other third parties providing feedback or complaints about the service - Case manage allocated claimant complaints/feedback and ensure responses are in line with business processes and specified timescales - Liaise with relevant teams/colleagues for input into investigations and responses - Prevent complaints through early intervention and resolution where appropriate - Log complaints in the Complaints Management System and record actions taken and updates - Provide feedback and insight on trends identified through work - Provide coordination and administration support for serious complaints - Deliver high-level customer service, ensuring all calls and enquiries are handled professionally and courteously - Provide advice and guidance to claimants or direct them to relevant resources - Escalate unresolved enquiries or issues and ensure follow-up to resolution - Support the Customer Relations Team and other functions with associated administration tasks - Commit to personal and professional development, ensuring all necessary learning is completed Qualifications - Previous experience in a customer service role - Previous experience of processing complaints - Strong customer service skills - Excellent written and verbal communication skills - Good interpersonal skills - Analytical and problem-solving skills - IT literacy including the ability to type/data input accurately and at speed - Previous experience using CRM databases - Organised and able to manage time productively - Flexible and able to adapt and respond well to change Requirements - Previous experience of using contact centre technologies - Customer Service Qualification