Role Description We are seeking an experienced Epic MyChart Application Analyst to support the design, build, optimization, and maintenance of Epic MyChart functionality. This role will partner with clinical, operational, and technical stakeholders to enhance patient engagement, improve user experience, and support ongoing portal enhancements and upgrades. The ideal candidate will have strong Epic MyChart build experience, excellent problem-solving skills, and a passion for delivering innovative patient-facing solutions. - Design, build, configure, and optimize Epic MyChart functionality. - Support patient engagement workflows, including messaging, scheduling, questionnaires, notifications, and portal preferences. - Collaborate with operational and clinical teams to identify opportunities for workflow improvement and optimization. - Perform system testing, validation, and troubleshooting for upgrades, enhancements, and issue resolution. - Analyze and resolve application issues, defects, and workflow gaps. - Participate in project initiatives, system implementations, and ongoing optimization efforts. - Maintain documentation related to workflows, build decisions, and system configurations. Qualifications - Active Epic MyChart Certification. - Minimum of three (3) years of Epic MyChart build and support experience. - Experience supporting patient portal workflows, scheduling, messaging, questionnaires, notifications, and patient access features. - Strong troubleshooting, testing, and workflow analysis skills. - Excellent communication and stakeholder collaboration abilities. Requirements - Experience supporting Epic implementations, upgrades, or optimization projects. - Healthcare IT or ambulatory operations experience. - Knowledge of additional Epic applications and integrated workflows. - Experience working in a fast-paced, collaborative environment. Benefits - 100% Remote Work – Work from anywhere in the U.S. - 100% Employer-Paid Medical Insurance - Annual $1,500 HSA Contribution - Generous Paid Time Off (PTO) - 403(b) Retirement Plan with Employer Contribution - Professional Development & Education Assistance - Mission-Driven Culture Focused on Community Health

• Atuará em uma carteira diversificada de clientes, participar de projetos estratégicos e contribuir para a evolução dos processos contábeis. • Será responsável pela execução e suporte das rotinas contábeis. • Garantir a precisão nas operações contábeis e aderência às normas e legislações vigentes. • Responsável pela conciliação contábil, fechamentos mensais e apuração de resultados. • Prestar suporte em projetos de migração de sistemas e melhorias de processos. • Gerenciar a equipe contábil, promovendo o desenvolvimento contínuo dos colaboradores, é responsável pela aplicação da Avaliação de Desempenho da equipe.

• Drive hands-on maintenance, optimization, and day-to-day support of HR related systems focusing on Workday. • Manage the HR Systems Servicedesk ticket queue and triage incoming tickets. • Provide support for team members by researching and resolving system issues. • Participate in testing new system functionalities, support end-user training, and vendor release activities. • Maintain documentation for work instructions and process flows. • Design, build, and maintain Workday reports and dashboards.

Role Description - Assist clients on all inquiries via live chat or email - Ensure efficient and excellent customer service experience provided - Be well equipped with the Company's platform/product including keeping abreast of general market conditions - Diligently and effectively manage and follow up on inquiries/complaints of current/prospective clients - Possess a strong ability to understand what customers truly need and convert it to constructive feedback and suitable solutions for management - Ensure frontline operations are smooth, including flagging out any necessary discrepancy or situational risk to management on time - Continuously seek improvement to enhance team’s performance and work efficiency including overall work process Qualifications - Ideal candidate possesses a bachelor degree in finance / economics / mathematics or any related capacity - Minimum diploma in business administration or business management with keen and sharp eye for numbers - Preferably candidates with 2-4 years of customer service experience, trained in frontline operations (Livechat and Email) - Advantageous for candidates with experience working in financial institutions, fintech - Someone with sharp acumen and keen eyes with numbers and statistics is ideal for this position - Proficient in English & Cambodian in communication and writing in order to liaise with dedicated market counterparts - Possess great passion to develop knowledge and a long-term career in fintech/crypto trading firms - Team player, who is committed and self-driven, with the ability to respond positively to a client's request for assistance - Able to perform 5 days' shift work including weekends & Public Holidays (8am-5pm / 4pm-1am / 12am-9am) Benefits - Study Growth Fund: We support your professional development and continuous learning - Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation - Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world - Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company - Internal Mobility: Grow with us - Your long-term development is important to us. We offer internal job opportunities to help build your career path