• Atuará em uma carteira diversificada de clientes, participar de projetos estratégicos e contribuir para a evolução dos processos contábeis. • Será responsável pela execução e suporte das rotinas contábeis. • Garantir a precisão nas operações contábeis e aderência às normas e legislações vigentes. • Responsável pela conciliação contábil, fechamentos mensais e apuração de resultados. • Prestar suporte em projetos de migração de sistemas e melhorias de processos. • Gerenciar a equipe contábil, promovendo o desenvolvimento contínuo dos colaboradores, é responsável pela aplicação da Avaliação de Desempenho da equipe.

• Drive hands-on maintenance, optimization, and day-to-day support of HR related systems focusing on Workday. • Manage the HR Systems Servicedesk ticket queue and triage incoming tickets. • Provide support for team members by researching and resolving system issues. • Participate in testing new system functionalities, support end-user training, and vendor release activities. • Maintain documentation for work instructions and process flows. • Design, build, and maintain Workday reports and dashboards.

Role Description - Assist clients on all inquiries via live chat or email - Ensure efficient and excellent customer service experience provided - Be well equipped with the Company's platform/product including keeping abreast of general market conditions - Diligently and effectively manage and follow up on inquiries/complaints of current/prospective clients - Possess a strong ability to understand what customers truly need and convert it to constructive feedback and suitable solutions for management - Ensure frontline operations are smooth, including flagging out any necessary discrepancy or situational risk to management on time - Continuously seek improvement to enhance team’s performance and work efficiency including overall work process Qualifications - Ideal candidate possesses a bachelor degree in finance / economics / mathematics or any related capacity - Minimum diploma in business administration or business management with keen and sharp eye for numbers - Preferably candidates with 2-4 years of customer service experience, trained in frontline operations (Livechat and Email) - Advantageous for candidates with experience working in financial institutions, fintech - Someone with sharp acumen and keen eyes with numbers and statistics is ideal for this position - Proficient in English & Cambodian in communication and writing in order to liaise with dedicated market counterparts - Possess great passion to develop knowledge and a long-term career in fintech/crypto trading firms - Team player, who is committed and self-driven, with the ability to respond positively to a client's request for assistance - Able to perform 5 days' shift work including weekends & Public Holidays (8am-5pm / 4pm-1am / 12am-9am) Benefits - Study Growth Fund: We support your professional development and continuous learning - Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation - Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world - Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company - Internal Mobility: Grow with us - Your long-term development is important to us. We offer internal job opportunities to help build your career path

Role Description This is a remote role that may be hired in several markets across the US. - Contributes to the organization's resilience by supporting the development, maintenance, and testing of operational resilience and incident management plans. - Works with business units to assess risks, develop recovery strategies, coordinate tests and exercises, and assist in incident response. - Develops and maintains operational resilience plans for assigned business units. - Conducts impact analyses and documents recovery strategies. - Conducts risk assessments, analyzes potential disruptions, and develops mitigation strategies in collaboration with business units. - Coordinates and executes resilience tests and exercises, analyzes results, and recommends plan improvements. - Provides support during incident response, assisting with communications, coordination, and documentation. - Requires up to 5% domestic travel. Qualifications - Bachelor’s Degree in Finance or related field of study plus two (2) years of experience in the job offered or two (2) years as a Risk Analyst, Business Analyst or related occupation. - Requires experience in Business Continuity. - Requires experience with creating and updating the following in Fusion: Lightning pages, Workflows, Agents, Reports, Advanced Reporting, Manage User Access, profiles and Permission Sets, and API Integrations. - Requires experience with Data Security or Fusion Shield. - Requires experience configuring at least one of the following Fusion modules: Business Continuity, Operational Resilience, Crisis/Incident, or Disaster Recovery. - Requires up to 5% domestic travel. Requirements - This is a remote role that may be hired in several markets across the US. Benefits - The base pay for this position is generally between $89,025 to $154,310 per year. - Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. - For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. - Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. - More information can be found at https://jobs.firstcitizens.com/benefits . Company Description - This job posting is expected to remain active for 31 days from the initial posting date listed above. - If it is necessary to extend this deadline, the posting will remain active as appropriate. - Job postings may come down early due to business need or a high volume of applicants.