Role Description - Assist clients on all inquiries via live chat or email - Ensure efficient and excellent customer service experience provided - Be well equipped with the Company's platform/product including keeping abreast of general market conditions - Diligently and effectively manage and follow up on inquiries/complaints of current/prospective clients - Possess a strong ability to understand what customers truly need and convert it to constructive feedback and suitable solutions for management - Ensure frontline operations are smooth, including flagging out any necessary discrepancy or situational risk to management on time - Continuously seek improvement to enhance team’s performance and work efficiency including overall work process Qualifications - Ideal candidate possesses a bachelor degree in finance / economics / mathematics or any related capacity - Minimum diploma in business administration or business management with keen and sharp eye for numbers - Preferably candidates with 2-4 years of customer service experience, trained in frontline operations (Livechat and Email) - Advantageous for candidates with experience working in financial institutions, fintech - Someone with sharp acumen and keen eyes with numbers and statistics is ideal for this position - Proficient in English & Cambodian in communication and writing in order to liaise with dedicated market counterparts - Possess great passion to develop knowledge and a long-term career in fintech/crypto trading firms - Team player, who is committed and self-driven, with the ability to respond positively to a client's request for assistance - Able to perform 5 days' shift work including weekends & Public Holidays (8am-5pm / 4pm-1am / 12am-9am) Benefits - Study Growth Fund: We support your professional development and continuous learning - Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation - Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world - Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company - Internal Mobility: Grow with us - Your long-term development is important to us. We offer internal job opportunities to help build your career path

Role Description This is a remote role that may be hired in several markets across the US. - Contributes to the organization's resilience by supporting the development, maintenance, and testing of operational resilience and incident management plans. - Works with business units to assess risks, develop recovery strategies, coordinate tests and exercises, and assist in incident response. - Develops and maintains operational resilience plans for assigned business units. - Conducts impact analyses and documents recovery strategies. - Conducts risk assessments, analyzes potential disruptions, and develops mitigation strategies in collaboration with business units. - Coordinates and executes resilience tests and exercises, analyzes results, and recommends plan improvements. - Provides support during incident response, assisting with communications, coordination, and documentation. - Requires up to 5% domestic travel. Qualifications - Bachelor’s Degree in Finance or related field of study plus two (2) years of experience in the job offered or two (2) years as a Risk Analyst, Business Analyst or related occupation. - Requires experience in Business Continuity. - Requires experience with creating and updating the following in Fusion: Lightning pages, Workflows, Agents, Reports, Advanced Reporting, Manage User Access, profiles and Permission Sets, and API Integrations. - Requires experience with Data Security or Fusion Shield. - Requires experience configuring at least one of the following Fusion modules: Business Continuity, Operational Resilience, Crisis/Incident, or Disaster Recovery. - Requires up to 5% domestic travel. Requirements - This is a remote role that may be hired in several markets across the US. Benefits - The base pay for this position is generally between $89,025 to $154,310 per year. - Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. - For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. - Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. - More information can be found at https://jobs.firstcitizens.com/benefits . Company Description - This job posting is expected to remain active for 31 days from the initial posting date listed above. - If it is necessary to extend this deadline, the posting will remain active as appropriate. - Job postings may come down early due to business need or a high volume of applicants.

Role Description The Systems Analyst is primarily responsible for the effective administration, operation, and continuous improvement of Kindred’s enterprise systems. This includes maintaining a comprehensive understanding of Kindred’s operations and strategy, championing assigned systems, translating business needs into system solutions, and supporting data integrity and governance. It also involves partnering with business, IT, and vendor stakeholders to implement changes that improve process efficiency, service delivery, and the member and staff experience. - Maintains a broad, current understanding of Kindred’s operational needs and how they are evolving, as well as a thorough understanding of Kindred's strategy. - Champion assigned Enterprise Systems by serving as the subject matter expert (SME), driving best practices, managing vendor relationships, and ensuring ongoing system performance. - Analyze business needs and design, configure, test, and implement system enhancements that improve operational efficiency and user experience. - Collaborate with business and technology stakeholders to gather requirements, optimize business processes, and ensure seamless integration across Enterprise Systems. - Lead system administration, upgrades, change management, and project delivery to support reliable, secure, and effective business operations. - Promote data quality, governance, and the responsible use of AI-enabled solutions by ensuring system configurations, automations, and integrations align with organizational standards. Qualifications - Completion of a post-secondary program in related field. - Experience in various areas of financial services. - Experience in process design, change management, project management (an asset). - Strong technical and analytical aptitude. - Familiarity with AI tools, agentic workflows, or automation platforms (an asset). Requirements - You enjoy connecting people, processes, and technology to solve meaningful business challenges. - You're an analytical thinker who is naturally curious, collaborative, and comfortable building relationships across teams. - You communicate clearly, adapt well to change, and are motivated by finding better ways of working through continuous improvement and innovation. - You will be part of a cooperative workplace where you’ll be asked to participate in the business and share your voice. - You’ll be expected to continually grow your skills and abilities and to share your expertise and experience with team members. Benefits - Starting salary $63,000 - 78,500. - Performance based incentives (8%), tied to individual, team and organizational results. - Employer paid group benefits plan with no waiting period. - Employer matching at 5% on Group Savings Plan with no waiting period. - Three weeks of vacation and generous paid time off provisions. - Career growth opportunities, training & development support.

Role Description The role will report to the Director of Implementations & Integrations and is a remote work assignment, with optional onsite opportunities. Essential Functions/Responsibilities - System Administration / Ongoing Support - Should be subject matter expert in UKG Pro WFM Timekeeping, Advanced Scheduling, Leave Management, Accruals and Analytics. - Provides UKG Pro WFM technical support, system maintenance, support and troubleshooting assistance. - Maintains optimal functionality of UKG Pro WFM including implementations, customization, employee maintenance, and upgrades to modules. - Oversees documentation of requirements, development, implementation, and testing to support end users, policies, and processes. - Works with the HR, Integration & Payroll teams to consolidate data models and drive harmonization process decisions. - Supports upgrades, enhancements, and testing of system updates when released by system vendors. - Evaluate and ensure strong practices and compliance in process management, SOX audit, data security and privacy regulations, etc. - Strategic and Analytical Design - Provide ongoing management and strategic evaluation of UKG Pro WFM modules to ensure alignment with organizational goals, competitive landscape, and related procedures to ensure best practice. - Partners with Integration, Payroll and Human Resources Center of Excellence leaders regarding system design, configuration needs, and system updates. - Ensure data infrastructure supports future growth and integration of data for analytical insights. Qualifications - Bachelor’s degree in human resources, information technology, business, or a related field or equivalent combination of related professional experience and education. - Technical skills and 5+ years’ experience with UKG Pro WFM including configuration, reporting, and troubleshooting. - Experience in UKG Pro WFM Dimensions Timekeeping, Advanced Scheduling, Analytics required. - Demonstrated experience in the various functional areas, especially HRIS, payroll, and change management. - Healthcare experience with multiple locations and system configurations is strongly preferred. - Strong communication skills to effectively interact with and influence various stakeholders across the organization. Skills/Abilities - Strong communication skills – written & verbal. - Must read, write, and speak English fluently. - Strong interpersonal skills. - Proficient in Microsoft Office Suite, UKG Pro WFM Timekeeping, Advanced Scheduling, Leave Management, Accruals and Analytics. - Data Analysis capabilities. - Must model Professionalism. - Demonstrated ability to effectively plan, prioritize & organize. Benefits - Comprehensive health, dental, and vision insurance. - Health Savings Account with an employer contribution. - Life Insurance. - PTO. - 401(k) retirement plan with a company match. - And more! Environmental/Working Conditions Normal busy office environment with much telephone work. Possible long hours as needed. The description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.