• Manage support tickets for core business systems • Assist with system administration for assigned platforms • Coordinate vendor follow-up and issue tracking • Support system implementations by contributing to documentation and training • Contribute to business analysis efforts and gather user requirements • Manage project trackers and coordinate tasks • Support change management for system updates • Build and deliver training materials • Document SOPs and maintain system documentation

• Manage a growing volume and complexity of inbound calls, tickets, and chats related to customer orders, shipment delays, back orders, sales enablement, etc. • Resolve customer concerns, problems, and discrepancies by clarifying issues within a given authority and following up with a customer to ensure a complete resolution. • Provide accurate, valid, and complete information by using the correct methods and tools provided in training and in accordance with team standards. • Keep records of customer interactions, update customer accounts, and file documents. • Identify and assess customers’ needs to achieve a winning customer experience. • Build sustainable relationships and trust with internal and external customers through open and interactive communication. • Follow communication procedures, guidelines, and policies. • Go the extra mile with our customers to ensure the highest levels of customer satisfaction.

Role Description We're looking for an experienced Senior Social Commerce Strategist to lead and scale high-performing TikTok Shop affiliate programs for a portfolio of fast-growing consumer brands. This is a strategic, client-facing role where you'll own program performance from end to end. You'll develop affiliate growth strategies, manage client relationships, analyze performance data, optimize creator programs, and build scalable processes that drive measurable business results. The ideal candidate has extensive hands-on experience with TikTok Shop Affiliate programs, thrives in a fast-paced agency environment, and enjoys combining strategy, execution, analytics, and leadership to deliver outstanding performance. What You'll Do - Social Commerce Strategy - Develop and execute TikTok Shop affiliate strategies that drive GMV growth. - Define creator, product, sampling, and activation strategies. - Continuously optimize programs based on platform trends and performance data. - Client Success & Strategy - Serve as the primary strategic advisor for assigned client accounts. - Lead client meetings, present performance insights, and recommend growth opportunities. - Build long-term relationships through proactive communication and execution. - Creator & Affiliate Management - Lead creator sourcing, outreach, onboarding, and activation. - Manage affiliate pipelines, product sampling, and creator performance. - Optimize outreach messaging, creator engagement, and conversion rates. - Performance & Reporting - Monitor KPIs including GMV, ROAS, conversions, creator activity, and content production. - Build and maintain dashboards that support data-driven decision making. - Identify trends and recommend actionable improvements. - Process Improvement & Leadership - Develop scalable SOPs, workflows, and operational best practices. - Help establish processes that improve efficiency across the social commerce function. - Mentor junior team members and contribute to continuous team development. Qualifications - 3+ years of experience in TikTok Shop Affiliate Marketing, Influencer Marketing, Social Commerce, or Creator Economy. - At least 2 years managing TikTok Shop Affiliate Center across multiple brands or clients. - Strong knowledge of TikTok Shop Seller Center and Affiliate Center. - Experience leading client relationships and presenting strategic recommendations. - Proven success driving GMV growth and affiliate program performance. - Experience building dashboards, reporting systems, and operational workflows. - Excellent communication, organization, and project management skills. - High level of ownership with the ability to manage multiple priorities independently. - Advanced English proficiency (C1/C2) with excellent written and verbal communication skills. Preferred Qualifications - Agency or multi-client experience. - Experience with paid creator campaigns. - Background in e-commerce, DTC, or consumer brands. - Experience mentoring team members. - Familiarity with Meta Affiliate programs. Candidate Evaluation Considerations - Demonstrated ownership of successful TikTok Shop affiliate programs. - Portfolio showcasing measurable growth in GMV, ROAS, or affiliate performance. - Ability to develop scalable systems, SOPs, and operational processes. - Strong analytical skills with experience turning performance data into strategic decisions. - Excellent client communication and presentation abilities. - Ability to thrive in a fast-paced, high-growth environment while managing multiple client accounts. What Success Looks Like - Affiliate programs consistently achieve GMV and revenue growth objectives. - Clients view you as a trusted strategic partner. - Creator programs operate efficiently with measurable improvements in engagement and conversion. - Reporting provides clear, actionable insights that drive better decisions. - Operational systems allow the social commerce function to scale successfully. Benefits - Fully remote opportunity. - Competitive compensation. - Work with innovative brands in the fast-growing social commerce industry. - High-impact role with significant ownership and strategic influence. - Long-term career growth opportunities. - Collaborative, fast-paced, and entrepreneurial environment. Important Notes - Applications may receive priority consideration if candidates include a portfolio demonstrating TikTok Shop Affiliate program performance. - Can present measurable GMV, ROAS, or creator campaign results. - Have experience managing multiple client accounts simultaneously. - Are available to work US Pacific Time (PST/PDT) hours.

Role Description We're looking for a highly organized and detail-oriented Social Commerce Coordinator to support the day-to-day execution of creator and affiliate programs across multiple client accounts. This is an excellent opportunity for someone who enjoys operations, influencer marketing, and social commerce while building expertise in one of the fastest-growing areas of digital marketing. You'll work closely with senior strategists to keep campaigns running efficiently by coordinating creators, managing affiliate workflows, tracking performance, and ensuring operational excellence. The ideal candidate is proactive, eager to learn, thrives in a fast-paced environment, and enjoys turning complex processes into organized, scalable systems. What You'll Do - Creator & Affiliate Operations - Support the execution of TikTok Shop creator and affiliate programs across multiple client accounts. - Coordinate creator outreach, follow-ups, affiliate approvals, and campaign activations. - Assist with product sampling, creator onboarding, and campaign documentation. - Maintain organized creator databases and campaign trackers. - Campaign & Backend Management - Manage day-to-day workflows within TikTok Shop Seller Center and Affiliate Center. - Monitor product availability, sample requests, creator participation, and campaign progress. - Identify operational issues and escalate them proactively. - Ensure campaign data remains accurate and organized. - Reporting & Performance Tracking - Update dashboards, spreadsheets, and recurring performance reports. - Monitor KPIs including creator activity, content production, sample acceptance, GMV, clicks, conversions, and affiliate performance. - Help identify opportunities to improve campaign performance through data analysis. - Client & Team Support - Prepare reports, meeting notes, and performance updates for client presentations. - Assist with follow-up actions to ensure projects continue moving forward. - Collaborate closely with internal teams to improve operational processes and campaign execution. Qualifications - 1–3 years of experience in influencer marketing, affiliate marketing, creator operations, social commerce, e-commerce, or digital marketing. - Strong organizational and multitasking skills. - Experience working with spreadsheets, dashboards, and project management tools. - Excellent attention to detail and follow-through. - Strong written communication skills. - Ability to learn new platforms and technologies quickly. - Self-motivated with a proactive, team-oriented mindset. - Advanced English proficiency (C1/C2) with excellent written and verbal communication skills. Requirements - Experience with TikTok Shop Seller Center or Affiliate Center. - Experience supporting influencer or affiliate marketing campaigns. - Agency or multi-client experience. - Familiarity with Shopify, Amazon, DTC brands, or social commerce platforms. - Experience preparing client reports or supporting client meetings. Benefits - Fully remote opportunity. - Competitive compensation. - Work with innovative consumer brands and leading social commerce platforms. - Learn from experienced industry professionals. - Long-term career growth opportunities within a rapidly expanding team. - Collaborative, fast-paced, and entrepreneurial environment.