• Review batches of exam questions provided by the Kaplan Content Specialist. • Evaluate questions against a provided checklist, ensuring they accurately reflect the style, content, and difficulty of the official exam. • When needed, make necessary revisions and improvements to questions to enhance their quality and exam relevance. • Submit marked-up Google Docs for each batch, clearly tracking all changes using Google Docs' Track Changes feature. • Ensure all content is accurate, error-free, and current with the latest ServSafe Food Protection Manager Exam specifications. • Adhere to Kaplan's requested style guide in all revisions and submissions. • Participate in Kaplan's standard content review cycle, addressing feedback on clarity, accuracy, formatting, and presentation. • Rephrase and revise content to align with test-likeness. • Respond to all review queries within 2 business days, or earlier if requested. • Adhere to specified timelines for each batch of questions, as communicated by the Content Specialist.

• Collaborate with business development and clinical leads to create an effective outcomes plan for grant submissions • Review program evaluations for alignment with outcomes expectations • Track and analyze all outcomes data for approved grants • Interpret data and develop monthly, interim, and final outcomes reports in collaboration with program managers and clinical directors • Develop internal resources, capabilities, processes and procedures for assessing, planning, and evaluating the effectiveness of continuing education activities targeted to healthcare professionals • Lead biweekly outcomes and reconciliation meetings • Stay current with innovations in the demonstration of value for educational programming • Ensure activity files contain all required retention documentation

• Manage a portfolio of enterprise-level customer accounts, fostering long-term relationships that deliver measurable value and ensure timely renewals and revenue growth • Navigate complex, matrixed organizations to identify key stakeholders and develop strategic relationships that deepen customer commitment • Create and execute Success & Engagement Plans based on customer objectives and priorities, driving adoption and measurable outcomes • Lead customer-facing engagements such as Quarterly Business Reviews, best practice workshops, executive briefings, and regular touchpoints • Proactively identify and mitigate risks to renewals, long-term relationships, or successful outcomes • Serve as the primary point of contact and escalation path for customers, ensuring timely and proactive resolution of issues • Monitor customer health and value realization through usage data, satisfaction metrics, and feedback collection • Communicate account status and engagement progress to internal stakeholders, ensuring transparency and alignment • Advocate for customer needs within cross-functional teams, including Development, Product Management, Professional Services, Sales, Marketing, and Support • Conduct regular remote and in-person meetings (US and Canada) to understand business requirements and identify growth opportunities • Support development of technical education, marketing, and sales materials for onboarding, engagement, and adoption

• Provide Operations cost, schedule, funding monitoring & analysis support to the Program team & management, utilizing standard company tools, & in compliance with standard processes to include: On-time financial maintenance & reporting for new and existing work, Estimates at Complete, R&O Management, Variance Analysis reporting, Interorganizational Transfers & associated work authorizations • Lead PRISM/APEX Earned Value Management cost/schedule control, provide analysis, & support baseline change management • Monitor and manage costs & manpower weekly & charged to correct end objective within scope & funding • Partner with Ops & PMO cross functional teams to influence decisions in successfully executing the production contract • Support program/supply chain forecast & Short Range Outlook (SRO) tracking • Accommodate unexpected events, achieve critical deadlines with quality results and perform as a flexible team member in support of the objectives and initiatives of the business • Tactical & strategic Operations Finance program execution PRISM & PMX Earned Value from baseline thru contract closeout • Comprehensive PRISM EACs and R&O analysis • Interface with multiple locations/time zones