Role Description The Sr Transportation Specialist - Shipper Services is responsible for facilitating operations by coordinating carrier operations tasks. This role utilizes processes and procedures established by the Transportation department to support carriers by triaging, managing, and coordinating customer and carrier inquiries and processing transactions. The Sr Transportation Specialist - Shipper Services partners with carriers, customers, and internal departments and Teammates to navigate complex carrier-related assignments. This role performs duties with minimal supervision. What you will do: - Actively and consistently support all efforts to simplify and enhance the customer experience. - Triage customer and carrier inquiries; coordinate and manage transactions and communications to provide timely resolutions. Refer inquiries or tasks to appropriate Teammate(s). - Process, prioritize, and coordinate transactions to support Transportation operations and Carrier Operations. Transactions may include processing claims, onboarding carriers, coordinating seller services, or issuing carrier payments; relegate or allocate transactions to appropriate Teammate(s). - Manage relationships with carriers, customers, and internal departments and Teammates. - Creatively resolve issues of highest complexity utilizing processes, procedures, and effective problem-solving skills. Provide subject matter guidance to junior Teammates. - Ensure accurate and proper entry and maintenance of records in Salesforce, load boards, NetSuite, and other related systems or platforms. Review systems to ensure goals and objectives are being met. - Partner interdepartmentally with leadership teams to set objectives and maintain status of carrier-related assignments. Connect with sellers, buyers, and carriers to provide continuous communication. - Ensure transactions and records are accurate, up-to-date, and compliant. Validate team documentation by reviewing for accuracy, completion, and consistency. - Identify opportunities for customer satisfaction improvement by promoting offerings, including ACH payments and the Preferred Carrier Program. Communicate the value of working with ACV and promote partnership and engagement with customers and carriers. - Closely monitor KPIs and take action to align with department and company objectives. Collaborate with management and the Carrier Operations team to identify opportunities and develop processes, procedures, and solutions. - Perform additional duties as assigned. Qualifications - High School Diploma or GED, Bachelor's preferred - Minimum 3-5 years' experience in customer service and transportation, supply chain, or logistics - Ability to read, write, speak and understand English. - Complex problem-solving ability - Dedicated teamworking skills, including both internally and externally - Proven customer service ability - Communication and organizational skills - Sense of urgency and self-motivation - Experience with business technology, including Microsoft Office or G Suite, and Salesforce. Benefits - Multiple medical plans including a high deductible, low cost health plan - Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance - Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance - Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation - Employee Stock Purchase Program with additional opportunities to earn stock in the Company - Retirement planning through the Company’s 401(k)

Role Description Our client is seeking a highly skilled Capability Integration Specialist to support a critical national security project within the Defence sector. In this strategic role, you will work under limited direction to define the concepts, requirements, and infrastructure actions necessary to integrate advanced autonomous platforms into the Royal Australian Air Force (RAAF) airbase network. You will act as a key advisor, bridging the gap between high-level strategic planning and operational reality. Your work will directly inform decision-making at the executive level within the Air Force, ensuring that future infrastructure can support complex, next-generation air operations across diverse environments, including main operating bases and expeditionary forward sites. Qualifications - Demonstrated experience in capability development, infrastructure planning, or complex project management within a high-stakes Defence environment. - Proven experience in the delivery of facilities within Project Space and a comprehensive understanding of the Fundamental Inputs to Capability (FIC). - Proven ability to synthesise complex technical and policy information into concise, evidence-based advice for senior decision-makers. - Exceptional ability to produce high-quality, professional Defence-standard documentation and artefacts. - A strong understanding of airbase or large-scale facility requirements, including power, data, and operational support considerations. - A Minimum Negative Vetting 2 (NV2) security clearance is mandatory. - Government experience would be highly advantageous. Requirements - Top $'s Paid! - Contract extensions available! - CV must be uploaded to be considered. Benefits - Quality People is committed to all forms of workforce diversity and encourages applications from men and women of all ages and cultures, including indigenous Australians, and Veterans.

• Serve as the primary point of contact for client billing inquiries while managing relationships with multiple clients and ensuring timely issue resolution • Analyze client accounts, generate invoices, and collaborate with leadership to improve account resolution and reduce aging balances • Review contract billing metrics, reconcile accounts, and support month-end activities to ensure accurate financial reporting • Review client and payer contracts, perform billing and contract audits, and identify potential financial risks or discrepancies • Document billing processes and policies while coordinating client meetings and supporting ongoing operational improvement initiatives

Role Description Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and hard-of-hearing! Essential Duties and Responsibilities: - Review ASL content for training applicability - Transcribe ASL content to English - Annotate sign language video content, adding linguistic labels and metadata to raw video - Help build and refine the team’s sign language dictionary - Validate AI-generated sign output for linguistic correctness, naturalness, and cultural appropriateness - Provide sign-language consultation to other Sorenson teams as needed Supervisory Responsibility: This position has no supervisory responsibilities. Travel Requirements: Less than 25% Qualifications - Minimum 4 Year / Bachelors Degree In ASL Linguistics, Deaf Studies, ASL Studies, Interpreting, Deaf Education, or related fields - 2 Years of substantive professional ASL work (annotation, linguistics, interpreting, Deaf education, or comparable) Requirements - Bilingual in ASL and English, with the ability to produce and quality-assure professional English transcriptions from ASL source content - Working knowledge of ASL linguistics, including familiarity with gloss conventions and non-manual markers - Experience producing, translating, or quality-assuring captioned, transcribed, or translated ASL content - Comfortable working with computer-based tools, transcription tooling, and AI-augmented workflows; willingness to learn new software - Attention to detail, consistency, and willingness to follow and improve standardized conventions - Ability to work both independently and collaboratively with peer Specialists, Senior Specialists, the Lead, and engineering teams - Proficiency with standard productivity and collaboration tools (Microsoft Office, Confluence, JIRA, or equivalent) - Positive attitude, team player, strong interpersonal communication skills, and able to work across research, engineering, and business departments Company Description Our Mission: Harnessing the power of language, we connect diverse people and enrich the human experience. Our Vision: To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words. As one of the world’s leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: - Call captioning and video relay services - Over-video and in-person sign language and spoken language interpreting - Translation - Real-time captioning - Post-production language services Sorenson’s impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve. We achieve great things together working “The Sorenson Way” with our employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct. Equal Employment Opportunity: Sorenson Communications is an Equal Opportunity, Affirmative Action Employer.