• Design, configure, develop, and support ServiceNow CSM applications and workflows • Implement and enhance Case Management, Customer Service Portals, Knowledge Management, Agent Workspace, omnichannel engagement capabilities, and Virtual Agent experiences • Develop scalable workflows using Flow Designer, IntegrationHub, Business Rules, Script Includes, Client Scripts, UI Policies, UI Builder, and Service Portal • Configure and support customer self-service and AI-assisted support experiences • Build and enhance AI Agents, Virtual Agents, and automated conversational workflows within ServiceNow • Support implementation and configuration of Now Assist for CSM capabilities • Integrate ServiceNow with external enterprise systems, APIs, CRM platforms, telephony solutions, and Contact Center as a Service (CCaaS) platforms • Collaborate with UX, business analysts, and stakeholders to translate requirements into scalable technical solutions • Participate in Agile ceremonies including sprint planning, backlog grooming, demos, and retrospectives • Support testing, deployments, upgrades, and production releases • Troubleshoot platform defects, workflow issues, and performance bottlenecks • Develop technical documentation, implementation guides, and knowledge transfer materials • Follow ServiceNow development standards, governance processes, and security best practices

Role Description We're looking for a consulting-minded ServiceNow Developer who thrives on solving complex problems and delivering measurable outcomes for federal clients. - Build and enhance ServiceNow ITSM solutions aligned to federal modernization goals. - Deliver in an outcome-focused model (e.g., improved SLA performance, reduced MTTR, stronger CMDB maturity). - Collaborate with consultants, architects, and client stakeholders to translate mission needs into platform capabilities. - Lead development across scripting, automation, and integrations (Flow Designer, JavaScript, REST/SOAP). - Support delivery end-to-end: requirements → build → test → deploy → optimize. - Ensure stability, performance, and secure configurations in regulated environments. - Leverage ServiceNow platform capabilities, AI, automation, and emerging technologies to accelerate delivery, improve quality, and create greater value for clients. - Mentor junior developers and contribute to best practices. Qualifications - 5+ years ServiceNow development experience - Strong ITSM expertise (Incident, Problem, Change, CMDB, Catalog, etc.) - Strong ServiceNow scripting/configuration skills (Business Rules, Script Includes, Client Scripts, ACLs) - Proficiency in JavaScript and REST/SOAP API integrations - Experience delivering in Agile/Scrum - Strong consulting mindset and stakeholder communication - ServiceNow certifications (CSA, CIS-ITSM, CAD, etc.) Requirements - Experience supporting federal clients or regulated environments Benefits - Ongoing personal and professional development opportunities. - Flexible paid time off, plus 12 paid holidays. - Premium healthcare plans — Medical, Dental, Vision — including HSA and FSA options. - Qualified 401(k) program.

• Manage a team of 10-15 engineers and architects. • Work with teams to build individualized career development plans. • Coach, mentor, and develop direct reports, including overseeing new employee onboarding. • Lead employees to meet the organization's expectations for productivity, quality, and goal accomplishment. • Provide effective performance feedback through employee recognition, rewards, and disciplinary action. • Actively manage bench time to support progress toward utilization targets, individual development goals, and solution development goals. • Understand sales pipeline and team capacity and capabilities and work with practice leadership to adjust staffing plans as needed. • Maintain skills and certification inventory of team. • Consciously create a workplace culture that supports the values and guiding principles of the organization. • Foster a culture of delivering with quality, Ownership and high performance. • Build and maintain a culture of trust through open and honest feedback and accountability. • Participate in pre-sales and scoping activities, building proposals, pricing, and statements of work. • Work with Project Managers and the Resource Management team to identify appropriate resources for projects. • Act as a key contact for projects staffed by team. • Provide expert technical architectural support and guidance for solutions. • Continuously improving project scoping and delivery by capturing lessons learned after each engagement and adjusting future proposals and approaches as appropriate.

Role Description GDIT supports the NASA Shared Services Center (NSSC) located at Stennis Space Center in southern Mississippi. The NSSC mission is to provide timely, accurate, high quality, cost-effective, and customer focused support for selected NASA business and technical services. GDIT has an opportunity at the NSSC for a Junior ServiceNow Developer to contribute to our success in providing IT development services to the NSSC and NASA. The Junior ServiceNow Software Developer roles and responsibilities include: - Recommending best solutions to automate existing and new functionality based on ServiceNow offered applications and modules. - Activation and configuration of ServiceNow applications to meet business needs. - Development of workflows and scripts to personalize existing ServiceNow applications. - Development of ServiceNow custom applications from inception to completion to automate and improve processes. - Working closely with customers to research, design, develop and deliver innovative solutions to improve their business processes. - Assisting in the identification of best practices for development of new and existing ServiceNow applications. - Troubleshoot and resolve issues related to software applications, systems integration, and multiple platforms. - Involved in planning of system and development deployment as well as responsible for meeting software compliance standards. - Evaluating interface between hardware and software, operational requirements, and characteristics of overall system. - Documents testing and maintenance of system corrections. Qualifications - Bachelor's degree in computer science or related field. - One year of software development experience. Requirements - ServiceNow Platform, Software Development, Software Systems. - US Citizenship Required: Yes. Preferred Qualifications - ServiceNow Certified System Administrator certification. - Experience with development of ServiceNow workflows, client, and server-side scripting. - Experience with ServiceNow modules to include but not limited to IT Service Management, HR Service Delivery, IT Financial Management, IT Business Management, Software Asset Management. - Web service and database experience is a plus. Benefits - 401K with company match. - Comprehensive health and wellness packages. - Internal mobility team dedicated to helping you own your career. - Professional growth opportunities including paid education and certifications. - Cutting-edge technology you can learn from. - Rest and recharge with paid vacation and holidays. The likely salary range for this position is $72,877 - $98,599. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours 40 Travel Required None Telecommuting Options Remote Work Location Any Location / Remote Total Rewards at GDIT Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. Our Identity Verification Process As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes. About Our Work We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development. Join our Talent Community Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans