• Conduct clinical intake calls and assess member needs, goals, and program fit • Work with Phoenix, our AI Care Specialist, by overseeing AI-supported interactions and ensuring clinical quality and safety • Deliver member support via synchronous and asynchronous chat • Conduct short and long video-calls with members • Monitor member progress using measurement-based care (e.g., PHQ-9, GAD-7) • Identify and respond to risk signals, including escalation and referral when needed • Document care in line with clinical, ethical, and regulatory standards • Support development of Standard Operating Procedures to help scale member care operations

• Manage registration systems for virtual and in-person campus programming, tracking registration numbers for 1,500+ students and supporting analysis and reporting on registration and attendance data to draw conclusions on program successes and attendance rates. • Assist in the execution of retail campus sponsorship deliverables including tracking retailer involvement and collecting deliverables leading up to events for 30+ companies, supporting career fair logistics, sending reminders and more. • Provide strategic support to the Corporate Engagement team by assisting with Honors gala donor stewardship tasks and ensuring the timely delivery of sponsorship deliverables. • Collaborate with the Corporate Engagement team to identify and research prospective donors and develop materials to support impactful donor meetings and presentations. • Prepare acknowledgment letters and other materials for Honors gala donors. • Provide comprehensive support for the logistical planning and execution of Honors gala to ensure seamless operations and successful outcomes. • Serve as on-site sponsor and donor support at the 2027 Student Program conference and Honors gala in NYC and support with overall event execution (January 7-10, 2027). • Support Corporate Engagement team with other tasks as needed.

Role Description Demonstrates, through clinical practice, knowledge, and a clear understanding of the entire sterilization process, from cleaning and decontamination through packaging, sterilization, and distribution of instrument trays for surgical case carts according to pick lists or surgeon’s preference cards. - Has high professional and ethical standards that are employed in making critical decisions in every aspect of the sterilization process. - Uses knowledge of microbiology and infection control in determining the best method of processing ever changing, highly technical patient care instrumentation and equipment. - Has advanced knowledge of the function of surgical instrumentation during patient care in the operating room suite in at least one surgical specialty. - Proficient in the decontamination of surgical instrumentation as well as a wide variety of patient equipment. - Responsible for the sterilization of all instrumentation, equipment and supplies that are requested from customer departments. - Responsible for daily record keeping and chemical, mechanical, & biological monitoring relative to sterilization processes. - Participates in the preceptorship and orientation of new team members. - Participates in the distribution of instrument trays for surgical case carts according to the requirements of the surgery schedule, pick lists and surgeon’s preference cards. - Demonstrates through practice a clear understanding of the instrumentation utilized during surgical procedures. - Consults with and works directly with the SPD Supervisor, and/or the SPD Operations Specialist, regarding unit activities. - Works as the patient’s advocate regarding the most correct and safest form of sterilization for all patient use instrumentation and equipment. - Assures that through specific infection control procedures a safe environment is maintained. - Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. - Maintains compliance with all Orlando Health policies and procedures. Qualifications - High school graduate or equivalent. - Within the First year in 2132 job code: - Completion status in the SPD Readiness Course; or - Nationally certified through: - Healthcare Sterile Processing Association (HSPA); or - The Certification Board for Sterile Processing and Distribution (CBSPD). - Maintain required CEU’s in accordance with certifying body. - Minimum of One (1) year of experience in sterile processing, or a minimum of nine (9) months with certification or completion of SPD Readiness Course.

• Coordination of various trades (e.g., electricians, construction companies) to establish the infrastructure required for the installation of our myflexboxes (power connection, foundation, etc.) • Organization and supervision of the maintenance and servicing of existing myflexboxes in your region by external service providers • Regular inspection and quality control of myflexboxes in the vicinity of your place of residence • Ensuring compliance with safety and quality standards • Documentation and reporting of measures carried out