• You guide new partner businesses. • You set up their system, train them, and support them remotely via video. • You remain their ongoing point of contact. • You answer questions patiently and clearly. • You ensure your partners actually use the product and become more successful as a result. • You identify additional opportunities for them, such as a professional website or online marketing.

• Become an expert in VelocityEHS products and solutions • Successfully mentor and coach customers as they go through the onboarding process • Manage setup of software for customers going through the onboarding process • Serve as the primary point of contact for VelocityEHS’s clients, owning the onboarding phase of the customer lifecycle • Effectively onboard new/expansion customers • Project manage a portfolio of customer onboardings to successful outcomes, accelerating the customer's time to value in using our products and solutions • Provide timely updates on customer projects within Project Management tooling to effectively drive team/company KPIs and customer interactions • Manage setup of single products/modules • Actively lead customer-facing communications (live, virtual, written) • Effectively deliver engaging enablement training and workshops on concentrated product or module • Drive early adoption • Document time to value metrics • Evaluate onboarding effectiveness • Help build processes, internal enablement, and servicing tactics • Ability to independently solve simple customer issues • Document customer interactions and progress throughout the lifecycle of their onboarding • Use company approved AI tools to improve efficiency, reduce manual work, and enhance the quality of outputs • Apply sound judgment when using AI, ensuring accuracy and accountability for AI-generated work • Protect sensitive and confidential information when using AI, following company data guidelines • Actively learn and build proficiency in AI tools relevant to your role • Share AI use cases, tips, and learnings to help strengthen team and organizational capability

**The Role** You are the bridge between a customer signing and a customer succeeding. This is not a senior strategy seat. It is a hands-on, execution-focused role where you own the first 30-60-90 days of the customer journey — from kickoff through activation, early milestones, and first renewal signal. You work within an existing onboarding org, follow established playbooks, and improve them as you go. If you have a Sales background and are ready to stop closing and start delivering — this role was built for you.

Role Description You are the bridge between a customer signing and a customer succeeding. This is not a senior strategy seat. It is a hands-on, execution-focused role where you own the first 30-60-90 days of the customer journey — from kickoff through activation, early milestones, and first renewal signal. You work within an existing onboarding org, follow established playbooks, and improve them as you go. If you have a Sales background and are ready to stop closing and start delivering — this role was built for you. What You Do - Own the customer journey from "paid" to "completing and renewing" - Run structured kickoff calls and keep customers moving through milestones - Spot early churn signals and execute saves before they escalate - Bridge what Sales promised to what delivery can actually deliver - Work within playbooks and flag what needs improving - Manage a small number of concurrent accounts with consistency and care - Communicate proactively — no customer should wonder what's happening next This Role Is Not For You If - You are looking for a director or head-of-level scope - You want to build strategy from scratch with no guardrails - You are not comfortable being measured on customer outcomes weekly - You need a slow ramp or a fully handed-over runbook before you act Qualifications - 2–4 years in a client-facing Sales or SDR role — people who have closed or prospected and are ready to move into a delivery and relationship-focused seat are strongly preferred - Experience working directly with US or UK customers — comfortable with the communication style and expectations of these markets - Background in online education, SaaS, coaching, agency, or info-product environments is a strong plus - Familiarity with CRM or CS tools (HubSpot, Pipedrive, or similar) Profile - Polished, professional communicator — written and verbal English at a native or near-native level - Commercial enough to understand what customers paid for and why it matters - Empathetic enough to manage relationships without being passive - Detail-oriented and reliable — customers notice when follow-through slips - Looking to move from a Sales-heavy role into something more relationship and outcome-focused Compensation & Setup - Independent Contractor Agreement - Competitive Base salary, geography-adjusted - Fully remote, async-first with US and UK overlap - Direct line to senior onboarding leadership - Growth track into broader CS or ops scope as the product line scales